Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I read that the US no longer has 3G and it will be downgraded to 2G. I am planning to get data only. Will this be affected negatively? I read a lot of posts about how talking doesn't work, but I will not be adding on the talk & text. I will be in NY ...
Hello, I have a pending plan change on a renewal date. I also took off Autopay, not using the phone for about 70 days. If my renewal date was the 21st of this month, it won't charge me because auto pay is off right? Rather when I want to reactivate ...
I have been wanting to switch to a North America plan so that I can call anyone in Canada or the USA but there doesn't seem to be an option anymore for this type of plan which really sucks.Is there a reason why they removed this plan? I don't want to...
Hi All I would like to park my number with Nunberpark, they have tried to submit a request and apparently public mobile sents SMS to my number to confirm however I am a broad and not returning to Canada very soon. Is there another way to do it Does ...
I can't activate my SIM due to this error (We were not able to process your payment. Make sure all information is correct or try again with a different card)I tried 3 times with my master card, and visa but it won't allow me to get pass this error.Pl...
I have 2 numbers with one of a rogers carriers (Simply Connect). One of the numbers ported fine but i'm stuck with mine not having ported. I never did get the text, is there a way to re request the porting on my number to happen again over to PM ? ...
I tried activating the sim but there was an error during the process. I was unable to activate the sim and port my number, but when I am re-trying using the sim to activate the services it's showing as invalid. Please help me resolve this issue and t...
My visa debit worked and then stops working? There’s no new information on the card that would require a stoppage. This has happened before. I updated the card information and submitted it, it worked for a few days and stopped again.
Hello. I ordered a refurbished Samsung S20FE on October 9th, 2922 (order #310626). I would like to change my order and purchase the refurbished iPhone 11 you have listed on your site. Please let me know how to proceed.Thank you.
I still cant sign into my account to add on more data. Id try calling in but I don't know my 4 digit code to do so, how do I make a code or find out what my code would be?
When I go to setup my device it gets stuck on either the plan or my phone number, I void the phone number and start with a new one as I am a koodo customer currently and can switch my number over. The site has charged me for the plan but yet is still...
My wife and I are switching our phones to Public. I have set up an account using my credit card. I am trying to also set an account up for my wife on the same joint credit card and it does not work .any ideas
Hello, I just signed up for public mobile with the free 2gb for 12 month promotion. However, it is not applied to my account. Is it possible for someone to check if there was a mistake?
Hello for the international add on can I make calls from another country to Canada I have the Canada wide Plan only right now but will be travelling to South America just wanted to know before I purchase the addon.
