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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! One month of free service plus 5GB of free data

Hi there, How can I see or know if this promo was applied to me. Get one month of free service plus, 5GB of free data.The free 5GB data is for first month?And the second month is free? Thanks

Resolved! Auto-pay - when payment date falls on a weekend ...

Hi guys, Just want to say how happy I am with Public Mobile! My question is about auto-pay. When the auto-pay (30 day) payment date falls on a weekend, does it still come out on the 30th day, even though that may be a Saturday or Sunday? OR does it ...

Resolved! Promos

New public mobile customer here...just signed up today. How do I find out if any promos are available to me and how do I sign up for them?

Caller unable to hear me

So, looking through the posts, I see I am far from the only one with this issue. When receiving a call, the caller is unable to hear me, but I can hear them. This is happening on both my iphone and my wife's Samsung, so it's highly unlikely it's a ph...

Account deactivated

Hi my account is deactivated. I have auto payment but it is is not activated. I tried manual payment but no luck please help

Resolved! locked out of my own account.

I am locked out of my account and even after an hour, the account does not let me try to find the password. I made a new account just to ask a question here. Hopefully, this issue can be solved soon. The email of the locked-out account is the same as...

Promotion unable to be applied - help!

Resolved! Promotion unable to be applied - help!

Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...

Resolved! SIM card hasn't arrived yet....

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

HELP!

Resolved! HELP!

So i'm trying to get back my old number from when i last used this service provider due to that number being connected to several important accounts that require 2FA and a text message and when i signed up on a new account and tried to customize the ...

Resolved! Re: my login is disabled

Hello I manage my special needs sons phone plan. I recently received a message that the payment did not go through. I need to update the credit card info to pay my son's bill but my login has been disabled. does this happen when you don't log in for ...

Porting previous phone number

Resolved! Porting previous phone number

I just signed up to public mobile and I want to port my existing phone number from Telus.

promotion about second month of service free

Resolved! promotion about second month of service free

I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?

How do I find MMC number

Resolved! How do I find MMC number

How do I find my MMC number and MCM number ?

Resolved! Billing

I have funds in my account, enough to pay for the next 3 month billing. Will PM take those funds to pay the bill or will they try to remove it from my credit card?

Resolved! Incorrect province when choosing plan

Hi all,I just activated my sim card this morning. When choosing plan, I did not change the province to Quebec (where I currently live) so the plan is $25/month instead of $23. What should I do now

Resolved! Renewal problem

I changed my plan on renewal, made payment, but my service is still suspended. How do I resolve this? Please help.

Resolved! Paying online

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

Unable to receive/send messaging

Resolved! Unable to receive/send messaging

I am unable to send or receive pictures on my messaging.

Forgot pin, email, and password

Resolved! Forgot pin, email, and password

I had auto pay for my public mobile bill it automatically charged my credit card my credit card was stolen so i had to get new one with new number so the bill wasnt paid but I forgot my pin, email and password for my account with the bill what do I d...

Calls from india

Hi, I am going to India for few months. I want to keep my phone number and still make and receive calls to/from canada. Please suggest any addon available. Thanks

Resolved! Referral not credited?

My wife needed a new provider so I bought her a public mobile sim and she set up an account with my referral code yesterday but I just realized now that I didn’t receive a notification that a new referral was added nor if I check my account did it ch...

Phone not ringing going straight to voicemail

When receiving calls my public mobile phone will not ring but go directly to voicemail.This is a new issue and is not super consistent as about 1/5 of calls actually go through. After looking on the community discussion boards I found that you need t...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! One month of free service plus 5GB of free data

Resolved! Auto-pay - when payment date falls on a weekend ...

Resolved! Promos

Caller unable to hear me

Account deactivated

Account deactivated

Resolved! locked out of my own account.

Promotion unable to be applied - help!

Resolved! Promotion unable to be applied - help!

Resolved! SIM card hasn't arrived yet....

HELP!

Resolved! HELP!

Resolved! Re: my login is disabled

Porting previous phone number

Resolved! Porting previous phone number

promotion about second month of service free

Resolved! promotion about second month of service free

How do I find MMC number

Resolved! How do I find MMC number

Resolved! Billing

Resolved! Incorrect province when choosing plan

Resolved! Renewal problem

Resolved! Paying online

Unable to receive/send messaging

Resolved! Unable to receive/send messaging

Forgot pin, email, and password

Resolved! Forgot pin, email, and password

Calls from india

Resolved! Referral not credited?

Phone not ringing going straight to voicemail

Subscribing a new $35 Plan

Account number

Problems receiving calls from Canada while in the ...

Transferring Number to Freedom Issue

activation