Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any one know if a Huawei E1552 USB modem will work with PM? The reason I'm asking is I want to setup a Asterisk server on a RPi using a USB Modem. It seems like the E1552 is one of the better supported Modems for this. I also have a Telus branded E1...
Your plan expired on Mar 30, 2020.Top up before Jun 28, 2020 or your account will be deactivated.Current Balance: $2.00Amount Due: $38.00Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start.My understanding is the plan ...
I understand that the service is cheap because there is no customer service, but this moderator system does not seem very effective. I've tried to get support multiple times and every time I get stuck in some sort of login/404 error loop. I simply wa...
Hey been having sporadic issues with my auto pay rewards getting applied, I'd say they are happening 25% of the time, starting to add up :catsad: Is this a known problem?
Hi there, I'm having issues paying for my plan. I tried to pay with my debit/credit card but I keep getting an error message when trying to set up a new card or paying my balance outstanding. Attached is a picture of my issue. Thanks,Arthur
This morning my Autopay failed. Thankfully, I was able to apply a one-time payment with my VISA and reactivate my account. However, I want to make future monthly payments with my Mastercard. I know how to ask the Moderators for help, but wanted to en...
i owed $10- used a $10 payment voucher-my plan wont reactivate - - rebooted hardware activated airplane mode - waited reboot - stillllllll cant make a phone call Your service is currently suspended due to insufficient funds.Available Funds: $1...
Received an anonymous message from somebody in public mobile want to discuss about missing of my deposit for long distance call. But did not leave any call back number or email. How can I contact?
My understanding of the $15 plan is that I do not get charged for incoming calls. However it seems I am getting charged for incoming calls. On a search I found some posts saying there was a $15 plan that did not include unlimited incoming calls. I ha...
Hello my account email is xxxxxxxxxxxxxxxxxxxxx I have used this email in the past with an old sim card over a year ago. I recently signed up a new sim card on same email. It activated the phone and took payment fine but it will not let me log in onl...
Hi everyone I just changed to the $15 plan and now have no outgoing service. Incoming calls and messages are working but nothing outgoing. Anyone have any ideas?
When dialing 611 for account balance, it asks for my passcode that I forgot. How can I reset my passcode? Has anyone had this problem and what is the solution? Thx
Very exciting, I've been here almost a whole month! I got a text from PM to say that my bill will be due on the 1st of April and don't worry if I have auto-pay (which I do). But then, I got a text from PM saying that my bill is due on the 2nd of Ap...
I am interested in switching plans however my current plan auto-renewed yesterday. If I were to switch now, would I have to repay and lose money? Would it be better to wait til toward the end of the next renewal period?
How do I move from another provider (telus) in my case to public mobile? Am I able to keep my own phone number?
Plan AHow do I block a person from leaving voicemail? I have blocked the number on the phone, but this person still leaves voicemail. As checking voicemail costs minuets, its very annoying to use minuets just to delete the message. Plan BHow do I del...
Currently The Place I Pay My Bill Is Closed...I Need Another Place In Montreal St Michael Area.......Johnny
Hii,I will be chossing the 25$ monthly plan. How much i have to pay for each plan after tax.
i just bought a sim today to get public service and i am having issues with porting. I really want to keep my phone number my bill is paid to the old provider. This very frustrating since there is no customer service to ask....please help.
Is PublicMobile considering giving additional data GBs for their members free of charge during the pandemic? Sure would be appreciated!
the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business
Hello, I topped up yesterday and I got a response that it was successful. Two hours after, I got another message saying that my plan will expire 29th. This morning, I woke up to discover that I have been suspended. Right this minute, am still off. Ki...
how do I get help with this problem. I have been using my phone since Feb 14 2020... no problems. I have not used it for the past week and today I have a problem: All incoming and outgoing calls go to voice mail. My account and times are all active.....
Hi, coz I have to leave from Canada, so I wanna cancel my plan. My number is: [deleted Luddite] And I already moved the Autopay from my account. Thanks.
Where do I pay for my phone online at the public mobile website??
public mobile are great but are they the best plans to get and are they the cheapest?
Hi there,My name is Narayan. I had ordered a SIM card on 18th Feb. An Email stating " A shipment from order 189438 is on the way" was received on Wed 2/19/2020 6:55 PM, But I have not received the item as of today (March 29). Dont' know what should I...
Can I buy a SIM Card in another country for use while I am visiting?
I initiated a request for number change Monday last week , response has been dismal as usual with Mods ..this seems to be a on going problem with the Moderators ..Your self serve option to change numbers is not functioning due to system upgrade or w...
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