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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Refer a friend promo code

Do I have to have sim card in my hand ready to activate for refer a friend code to work

PM SIM - $5

Might not be the cheapest deal, but if you have Prime membership, it's not bad for getting the one within 2 days for $5 https://www.amazon.ca/gp/product/B06X9ZGDWG/ref=ppx_yo_dt_b_asin_title_o00_s01?ie=UTF8&psc=1

Resolved! account problem

hi i have to account under my name but the other one i cant find it if i log in?

Resolved! change sim card

hello I need help put in a new sim card please. Submitting the ticket failed many times and the chatbot said I can try this. Thank you.

Resolved! Calls not receiving

Please note - I've been a PM customer for over a year now and have not made any changes to my account. Everything worked fine up until today. 90% of my incoming calls are going straight to voicemail today. I had 3 calls come through successfully tod...

Suspension for travel

Hello, I will travel and would like to suspend my automatic payment? Is there will cancel my line and charge me another fee to reactivate it? Thanks

Resolved! iPhone Xr

I just bought a iPhone XR from your store, the condition I purchased is "Great" I just checked the battery health and its at 93% since its condition was supposed to be Great shouldn't the battery health be at 100%

Resolved! Re: I need to re-do my port into PM

Please help...I ported over to Public Mobile from Bell, Paid my first bill of $46.00 on May 15thRight now, I'm paying for PM & Bell Mobility.Bell Mobility are telling me that PM needs to notify Bell Mobility that I ported over.Help !!

Re: All calls go to voicemail

Had my phone switched over to public mobile over a month ,not receiving calls ,my number is still active with my old provider bell ,not sure if the number transfer has been done by public mobile

services suspended

hello, i have paid online but still my services is suspended please help me

Payment issues

Why did I receive a text hours after I had made a payment to my account ( I had made an account for my lay as you go to continue) but the text said: I did not receive payment a make a payment at www.selfserve.ca -If you have recently made a payment p...

Resolved! RF Radiation

Should I be concerned regarding cell towers RF radiation?Should I be concerned regarding MY PHONE’s RF radiation?Will I lower RF radiation in my vicinity if I keep my phone in ‘airplane mode’?I guess my phone is not radiating anything if it is comple...

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

Please helpmy calls going into voice mail directly

Re: Told I cannot make a call but my plan is talk unlimited?

so my solution is?

Discrepancy between PM Data Usage and Phone Data Usage Stats

I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...

Service Plan

Resolved! Service Plan

How do I cancel my plan?

Certified pre-owned "very good" or "great" condition

Does anyone have experience with PM's "very good" or "great" condition iphones, in terms of actual physical condition, battery life, etc? I'm considering picking up one but not sure if it's better to hold out and pay extra for one that's "like new"....

Resolved! Account is locked

Hi, my sons account is locked as we could not remember the password to sign on. We need to update the billing for our credit card is about to expire. How can I request to have his account unlocked? This is really frustrating that I have to have se...

Resolved! Data add on

Would someone be able to retrieve my account number for me in order to purchase a 1GB data add on over the phone? Thanks

Can’t call says I ran out of minutes but I have not used any....

I am trying to make a call and says I can’t cause I ran out of minutes. I go to my profile and it says I have only used 2 and have 98 available... What is this company? i have to go to a forum? Isn’t there like customer service or something?

Unlock my phone

Resolved! Unlock my phone

Can someone help me unlock my phone?

Internet data does not work properly

Hi, Whenever I try to search something on google or go to Facebook, the page doesn’t download nor I am able to play any videos.

Resolved! Out of service area or on Airplane mode

I do not get missed call or messages numbers when in out of cell phone service remote areas or on airplane mode. Please help.

Resolved! Transfer phone number from Telus

I just transferred my phone number from Telus but looks like after a few hours of waiting for nothing is happening, when checking my Telus account looks like is cancelled but still can't call or text.Please help

Resolved! Samsung J1 phones no good with public mobile

Hi..I just spent part of the afternoon getting my PM port done from telus. The operator Michelle was nice and efficient trying to help me getting my SIM card to kick in. She ended up say suggesting the Samsung J16 phone settings may need tweeking to...