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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone not able to connect via network

I have my credit card on file.....issued payment....twice bought voucher.....phone still will not connect to network

Resolved! Text messages

Where do I find questions asked by others in the community?

My Account

I realize I can go to my account - previous history It shows exact amount that I should pay for next bill. However when I look on my account history, I read the debits and credits but it does not show exactly what I paid on last bill - hst, etc. Is...

Can’t sign in

Any body knows how to deal with it becoming annoying at this point I need to pay and I can’t sign in because of maintenance thing please help

Upgrade the plan and now no incoming call

I upgraded my plan yesterday and as of this afternoon I have no incoming calls. If Telus network is used, the caller gets the message: the phone does not allow incoming calls, outside telus: please check your number. Have reset everything including ...

Cannot Transfer from Public Mobile To Another Service Provider

I am transferring my Public Mobile Number To Another Service Provider. I did receive an SMS text message on 11Sep2022 that reads as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To...

Resolved! My Account Log in Issue

I reset my password but still can't access my account. In fact, the sign in page won't even load now!

Is the website/account rewards page down?

I get this message when I try to view my rewards "This page is currently unavailable or down for maintenance." and when I try to sign into my account/view my account page it loads until it times out saying the webpage is no longer vaild, I've tried l...

Trouble setting up new phones

Hey everyone, I was wondering if anyone else has run into this problem. I used to have a Telus account and tonight I switched to Public Mobile. On my old accound I had my three kids as subscribers. We were all under the same account number. We are al...

Renewal Glitch: Plan Renewed, Now Cannot Receive Incoming Calls/Texts, My Number Shows As Private

Hello everyone, My plan renewed today ($40/3GB/Unlimited Calling). Since then, I cannot receive calls or texts, and when someone calls me, they hear "You have reached a number that is not equipped for incoming calls." I can make outgoing calls, but n...

New sim card

I am trying to activate a new SIM card PM for my mom. now during the process it keep saying the SIM Card is not valid . It’s new and I just opened it

This isn’t right! What is going on? THIS NEEDS TO STOP 🛑

thread has gotten out of hand

Resolved! Wrong person

When I called the number . Someone else is answering . I check the number and it’s correct . I use the phone to call my landline phone. The same number shows on the call display .

Blocked Call by Phone

Hello, My phone has been blocking calls from my contacts. Particularly the ones with a landline. These are friends of mine and family members. When they call me, they are automatically blocked and it goes to voicemail. I have deleted their number a...

Phone plan not working

I just renewed my phone plan for this month. I have made my payment, and it went through. As well as on my account it says it is activated. But it is not working on my phone. I cannot text, call, or use my data. I have used the question bot, which ha...

Issue with Phone.

----Issue with the Phone. Fixed

Data & texting not working

I switched plans with public mobile the day before renewal. Today my Data & texting is not working. I've tried restarting my phone, removing SIM card & putting back in. Also tried resetting the network. Nothing is working. Just wondering if anyone kn...

ESIM for Europe

Resolved! SIM card

Hey, I’m going to the US soon and I’ve heard that the current 3G SIM cards in some phones do not work, how do I know if my SIM card is up to date and will work?( I just received this SIM card when I switched to public mobile a few months ago) thanks ...

activation issue

port from Bell, nothing working that around one hour how to line work

Resolved! This may be a silly question but is there a no data plan?

I only need calling and texting I do not need mobile data. Is that even possible or would I need to just get the cheapest plan with data?

Resolved! Monthly plan

I would like to change my monthly plan how can I do it?

Resolved! I can not sign in

I resetted the E-mail and password for the community, but I can not find profile and edit to change my Email and password.So I can not sign in to my account, when I signed in, it indicated the E-mail and password are not correct.

Resolved! Delayed conversations

I keep forgetting to come to my community and asking this. For the longest time my calls with people have always had a 2-3 second delay in conversations and we tend to always talk over each other. I've reset my phone, not sure what else I can do. May...

Voucher

Voucher isn't working

Resolved! Account cancellation

Koodoo was to cancel my Public mobile account on May 18, 2022. I just noticed public has been taking payments out of my account in June, July, August and now September. Please ensure this account is cancelled and I'm reimbursed the payments from June...

Resolved! Changing the old phone to IPhone 14 5G - Can I still use the existing plan?

Hello, I am trying to replace my old iphone to new Iphone 14 5G. Currently, I am using bring your own phone plan - $40 for 4.5GB at 3G Speed. I would like to continue to use this same plan and same phone number. Even though the new Iphone 14 is 5G, c...

Unacceptable - 90% of the time I answer an incoming call, it hangs up

Resolved! Plan change not successful and cellurar data is not working

Hi My wife switched her plan from 6GB per 90days for $120 plan to the new 4G 4GB plan yesterday.The 90 days billing cycle was Jul 16 - Sep 14.She did "change plan on renewal date" yesterday (on Sep 14) and the plan and add on page said the new plan ...

can't make any calls

My account it active but I can't make any calls. I would not receive any internationa text messages

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