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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

payment reminders

How can I block or cancel the monthly payment text reminders?  I don't need these reminders as I am on the autopay setup.  I tried "unsubscribe" and "stop messages" but I then get directed to call *611, which does not provide an option for this issue...

oceanside63 by Great Neighbour / Super Voisin
  • 843 Views
  • 9 replies
  • 0 Bravos

Resolved! Long distance

When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?

woodrow1 by Good Citizen / Bon Citoyen
  • 2023 Views
  • 37 replies
  • 1 Bravos

Resolved! PAyment with an international credit card

My daughter is visiting Canada for 5 months and I would like to give her the very best mobile service. Unfortunately Public mobile only allows U.S. or Canadian Credit cards for payment. No international cards I use normally in Canada or U.S.  are acc...

Jellyfish2646 by Great Neighbour / Super Voisin
  • 1673 Views
  • 22 replies
  • 0 Bravos

Resolved! New customer

Hi guys I just signed up for the 15 plan What's the best way to get free data? Do I need to upgrade my plan to trigger anything? I don't really use my phone for calls. 

Rusty by Great Citizen / Super Citoyen
  • 1147 Views
  • 16 replies
  • 0 Bravos

Resolved! When do rewards get applied?

This is my first full month with public - I am on the $40 plan (with the $10 credit off for 8 months). I have $4 in monthly referral bonuses and my $2 autopay. When do these get applied to my available funds? My wife also just signed up and her auto ...

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Ckyaimee by Good Citizen / Bon Citoyen
  • 880 Views
  • 4 replies
  • 1 Bravos

Lost Phone

Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not w...

zhysalazar by Great Neighbour / Super Voisin
  • 902 Views
  • 6 replies
  • 0 Bravos

Resolved! Unlimited text messages

Hello, I am interested in the $40 plan including unlimited international texts. Does this mean that the text messages within Canada are also unlimited? Thank you for your help.

Kleinangel by Good Citizen / Bon Citoyen
  • 881 Views
  • 5 replies
  • 0 Bravos

Resolved! Price Add-ons

Hello, I could not find a recent answer to this question. Could someone let me know the prices of the add-ons (for Ontario if there is a difference) please?Thank you!

Kleinangel by Good Citizen / Bon Citoyen
  • 1394 Views
  • 12 replies
  • 0 Bravos

Resolved! Account locked out

I am unable to remember password and security question answer

Wlshanks60 by Great Neighbour / Super Voisin
  • 926 Views
  • 6 replies
  • 0 Bravos

Resolved! Remove plan add ons?

I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?

carleymaclean by Great Neighbour / Super Voisin
  • 771 Views
  • 2 replies
  • 0 Bravos

Fraudulent Porting of Numbers

I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.1) How does one prevent this from happening?2) How does this allow the ...

WinMan by Good Citizen / Bon Citoyen
  • 1118 Views
  • 14 replies
  • 0 Bravos

messages

SMS messages come up as no number available on Dodge uconnect. However before swtiching to Public Mobile it would announce a name or number. Any suggestions to fix?

CalvinDennis by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 1 Bravos

Resolved! after 1 year reward

what happens after one year? with auto pay 2$ off + 1$ off for loyaly = 3$ each month after one year ?

chintan12 by Good Citizen / Bon Citoyen
  • 1196 Views
  • 9 replies
  • 0 Bravos

Resolved! 2$ reward

How long I will receive 2$ reward after first time activation?

chintan12 by Good Citizen / Bon Citoyen
  • 1238 Views
  • 7 replies
  • 1 Bravos

Resolved! Missing Referral Reward

I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty.  So does that mean they are not giving me an...

implantctscan by Great Neighbour / Super Voisin
  • 695 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 Plan Inquiry

I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?

Vandalhart by Good Citizen / Bon Citoyen
  • 1290 Views
  • 6 replies
  • 0 Bravos

Number change

When i try to change my cell number it comes back to me number change failed.What can i do to get my number changed ?Thank you.

Andyblogg86 by Great Neighbour / Super Voisin
  • 452 Views
  • 2 replies
  • 0 Bravos

ACCOUNT SUSPENDED

I sent a money order for Jan payment as i had some issues with my cc and they returned the payment made. the money order was delievered at 11am this morning, however my services are not back active. does anyone know if there is anything else i need t...

Tee1 by Good Citizen / Bon Citoyen
  • 603 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage

I have two 1GB listed on my account, I thought it should be used one up and started to use the another, but I checked my account, for the first one, just used 400MB, but another one already used 68MB. 

missorange by Town Hero / Héro de la Ville
  • 915 Views
  • 6 replies
  • 0 Bravos

Resolved! How are the top community rewards really decided?

My theory is that they are decided by some form of commitee made of some or all the Oracle's and 2 to 3 moderators. Everyone know that its the Canadian thing, one of these dates, we are going to form a commitee to comment on what a commitee truly is....

gblackma by Mayor / Maire
  • 1045 Views
  • 11 replies
  • 1 Bravos

Resolved! Suspended account based on lack of funds

Hello I received following message on my account this morning: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts ...

KittyPride by Great Neighbour / Super Voisin
  • 900 Views
  • 8 replies
  • 0 Bravos

Resolved! Your reply got accepted as solution!

Whoo-hoo! I recently received a message saying that 'Your reply got accepted as solution' Whoo-hoo! So, what does that mean in regards to rewards? I noticed @gblackma has over 1500 bravos, and it isn't halfway to the month yet!Do solutions get any re...

mpcdesign by Mayor / Maire
  • 1621 Views
  • 18 replies
  • 2 Bravos

Resolved! Llamadas internaciones

Hi, I'm glad to be new with public Mobile. I want to know if I can make calls to Mexico and what it cost is

Antonio_16 by Great Neighbour / Super Voisin
  • 670 Views
  • 3 replies
  • 1 Bravos

Resolved! Landing page plan?

So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP

Brainybeauty by Good Citizen / Bon Citoyen
  • 1291 Views
  • 11 replies
  • 0 Bravos

Resolved! Accidentally added US roaming too early

I was wondering if a mod could help me, I added US roaming too early. I didn't realise it would begin with purchase and wanted it to start tomorrow instead. Is there a way to "unpurchase" it, or move the start date to tomorrow (13/02/2020?)

sushasumi by Great Neighbour / Super Voisin
  • 1086 Views
  • 7 replies
  • 0 Bravos
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