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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9680 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20426 Views
  • 180 replies
  • 24 Bravos

Data

I have upgraded my plan but still can't send any MMS or pictures it's annoying

Maryphillips by Good Citizen / Bon Citoyen
  • 643 Views
  • 9 replies
  • 0 Bravos

Resolved! robo calls

I keep getting robo calls, the latest a Chinese voice, earlier today a call from the legal dept of CRA ha.ha. and then a computer service call offering a refund for a service I did not sign up for!!. How can I stop these calls. My land line with Telu...

Caulfeild1 by Good Citizen / Bon Citoyen
  • 1084 Views
  • 5 replies
  • 0 Bravos

Resolved! Issue with Free Holiday Giveaway: 400min INTL Long Distance

The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the inte...

jessiely by Good Citizen / Bon Citoyen
  • 683 Views
  • 5 replies
  • 0 Bravos

Holiday Gift

I have tried several times to activate my free 1G, but it will not work. Can anyone help me please?

laurie-sammy by Great Neighbour / Super Voisin
  • 701 Views
  • 6 replies
  • 1 Bravos

Resolved! roaming while in US to Canada

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

janice123 by Good Citizen / Bon Citoyen
  • 875 Views
  • 5 replies
  • 0 Bravos

Intermittent Phone Service

I recently signed up for PM (Dec 2nd). At first my service was working fine for a couple days. Then it switched to emergency calls only for 2 and a half days. The service went back on by itself for a couple days then back off for another couple days....

AngelAyla by Great Neighbour / Super Voisin
  • 871 Views
  • 7 replies
  • 0 Bravos

Plan

Do you have a friends and family plan. I have a son who lives in Quebec; I live in BC. Can I sign up for both of us. If so which plan covers this.

Deenie by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 0 Bravos

Lost / Stolen but not!

I bought my phone from a recognized distributer in June 2019.  By August 31, "No Service".  A few back and forths with Apple, Device Doctor and Public Mobile, by mid-October, Public Mobile announces it is lost/stolen.  But no one can tell me who list...

skiddcnd by Good Citizen / Bon Citoyen
  • 869 Views
  • 28 replies
  • 0 Bravos

long distance talk plans,

I have pais for the 400 min international talk planWhen O try to make a call the operator says I need a talk planWhat is going on Please advise Bob Heins

1TajMahal by Great Neighbour / Super Voisin
  • 407 Views
  • 4 replies
  • 0 Bravos

Resolved! Hi

Hi how do i get the christmas gift the 1 free GB of data and international free calls plesse

Zuhhra by Great Neighbour / Super Voisin
  • 572 Views
  • 4 replies
  • 0 Bravos

Urgent

BonjourVous m'aviez demandé ma date de naissance et les 4 derniers chiffres de ma carte de paiment de mes sévices et cela depuis hier à 17h30 que  je vous es envoyé et plus j'ai une balance de mon compte se 18 $

Public6208 by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos

Resolved! 4GLTE plans

I see a lot of talk about 4GLTE plans but I only see 3G plans (aside from the 1GB Data only plan for $30/month) when I'm on the "Plans" page.  How can I sign up for an 4GLTE plan with talk and text? Thanks,Bryan

bsakakibara by Great Neighbour / Super Voisin
  • 1326 Views
  • 19 replies
  • 0 Bravos

Resolved! Credit

How do I get credit . I purchased US roaming and it did not work for the first 5 days.

GmaGpa by Great Neighbour / Super Voisin
  • 466 Views
  • 1 replies
  • 0 Bravos

Resolved! How long does top up voucher last?

I’m pretty sure that you can call whenever but I just want to make sure. I thought that my payment is on the 13 path but it’s actaully on the 23. I really don’t want my money to go to waste, thank you.

Please_help by Great Neighbour / Super Voisin
  • 803 Views
  • 4 replies
  • 0 Bravos

Resolved! no sounds when receiving calls

Hi everyone,I just activated my public mobile new account today. Everything is fine but my cell phone is silent when receving calls. Unless I see the phone, otherwise I don't know someone is calling me. My phone is brand new iphone X which I bought l...

soup19 by Good Citizen / Bon Citoyen
  • 1079 Views
  • 7 replies
  • 0 Bravos

Giving my son an Xmas gift....

Help me out folks...new customer here currently with another carrier ready to sign my son up with his first phone.  I've got a 6 plus unlocked ready to give my son, and sign up with PM. Going to sign him up for the $15 plan. 1) Here's all the discoun...

skanji by Good Citizen / Bon Citoyen
  • 1175 Views
  • 40 replies
  • 3 Bravos

Compliments

I just wanted to say compliments to Public Mobile for a smooth transaction. It wasn't 100% smooth as at first as it wouldn't finish the registration three times in a row - but the next day I tried again and it worked fine. When I needed help in porti...

Sophia by Great Citizen / Super Citoyen
  • 1130 Views
  • 8 replies
  • 7 Bravos

Not receiving texts

Hi, I am unable to receive texts and it appears everyone is receiving texts from me just fine. I recently bought US roaming bundle and it seems like people do have issues with that when it expires. Can someone please assist. I did mail moderator team...

ashishg1 by Great Neighbour / Super Voisin
  • 629 Views
  • 11 replies
  • 0 Bravos

Account Suspended, Can’t Renew Plan

Hi, my credit card was compromised so my last payment didn't go through. I added my new cards and funds ($1 more than what's due), but I can't seem to make a payment to renew the plan. Any help?

Marctheriault by Great Neighbour / Super Voisin
  • 453 Views
  • 5 replies
  • 0 Bravos

change my plan

when i click on change my plan it gives me no options please help

mg33carrier by Great Neighbour / Super Voisin
  • 663 Views
  • 11 replies
  • 0 Bravos

Resolved! How are you supposed to reply in this interface?

I finally got a message from a moderator regarding porting my number, but unfortunately this interface provides no way to reply, so how do I get my information to this moderator?  

RachelE by Great Citizen / Super Citoyen
  • 1109 Views
  • 8 replies
  • 0 Bravos

Resolved! 672 area code

Having some trouble getting Google to accept my area code 672 # as a recovery #. Google seem to think it's not a Canadian # but rather an area code from "Norfolk Island", an Australian external territory. My optimum account won't accept 672 when I up...

chrisjmdx by Great Neighbour / Super Voisin
  • 1827 Views
  • 13 replies
  • 1 Bravos

Resolved! Christmas gifts?

How do I go about receiving the gifts? 

THRAX by Great Neighbour / Super Voisin
  • 591 Views
  • 3 replies
  • 0 Bravos

Resolved! USA without any addons - Do incoming calls/sms work?

I have the $15 plan. 100 Minutes, unlimited texting, and 250MB. If I go to the USA without any addons, will I still be able to recieve incoming calls? What about incoming texts? if neither of these things work, will the other person be notified in an...

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