[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! if I change from a 3G account to a 4G....
...can I then get the "additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online."Or would I need to be a TOTALLY new customer for that?
group chat receiving but not sending
trying to set up a group chat with my kids. I can receive group chat messages but my responses seem to get hung up in "sending" mode and eventually fail. Not sure if it is the public mobile network or if it is my phone, Unihetrz Atom L or if there ar...
Pay on account
I was brought to registering because i want to make a pmt on my account but it's saying mu pin is wrong, i wrote it down on my sim card card as soon as i set it.
Resolved! New SIM with prepaid plan purchased at Telus retailer
I went to a Telus retailer to get a SIM card. He gave that to me and then also asked if I'd like to purchase the $25 prepaid plan to go with my SIM. I was not importing a new number - I am starting from scratch. When I go online to activate my new ...
Resolved! Signed up 4g network network is very slow or not working
I change my plans to 4g network with 20g of data. My network is still slow and drops connection all the time! I have 3bars! I have reset network and settings and still slow or not working! I work from home and need this to be fixed ASAP! As well when...
Resolved! Update my charge card-but locked out
How does one renew a charge card when I cannot login?
I am still waiting for a number transfer
I am still waiting for a number transfer from another company is there anyway to reset my account and ask again?
Resolved! Can't reactivate
My credit card expired and now to reactivate I have to contact support. Each time I try to go through the steps to reach a customer support agent, the "submit ticket" button is always greyed out. How can I reach someone to reinstate my service. i d...
Resolved! compatibility Nokia 6300
Looking to change my phone. Can anyone please advise whether the Nokia 6300 4G is compatible with the public mobile network?
Wrong reward chosen by mistake
I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me?
can't call or receive calls
I payed for u.s. calling and texting but its not working for me to call or receive phone calls
New plan not available
I renewed my plan for the 50$ 10g at 3G then noticed the 55$ for 20g at 4G just having renewed my plan I chose to change plan on renewal date. I also did the same for my wife now I noticed the plan is not available and my new plan account says my new...
Can't get phone call from my home phone
I try to call my cell phone through my home phone (provided by CIK), however the call can't get through. Sheng
Incorrect Data shown my Plan
I just signed up yesterday to Public Mobile. My Transaction Summary confirmed that my selected $25 plan provided 1 GB of data at 3G speed. However, today I received a Confirmation email from Public Mobile stating that my $25 Plan only provides 500MB...
Data promo
Hey, I've just signed up and got a promo for 2gb/month for 12 months. Just wondering if that means that for 12 months i get an extra 2gb, or if each month I go over my data, it uses up one of the months I have from the promo. Like if I never go over ...
close account
I need to close my sons account and he can't sign into his email to change his password. He turned 19 and is on his own plan. Can anyone help me close his account?
password problems
I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so?
Resolved! Hurricane Fiona extra data
I literally JUST went through all of this on my mom's account & now I have NO data left. There was a 2GB bonus for customers impacted by Fiona which I thought I claimed but I just got a text that I'm out of data & it's not there. WHY didn't you just ...
Log in issues
I can’t seem to log in and I try to reset my password but the email never comes. I want to pay for my cell phone but can’t cause I need to change my bank card but I can’t log in!
paid for u.s. roaming not working. it is in my add ons
i paid for roaming. its on credit card. its in my acct. says 10 days leftphone shows "r" for roaming. have turned phone off and on and still get 611 you cant send in u.s. please help
new line
Can I have 2 lines on my account? Same email address?
Voicemail
Signed up a few weeks ago and transferred my number. Now my voicemail doesn't work? What are the steps to set it up?
Resolved! New plan
Hey! So I signed up for a new plan on Friday. My month reset on this past Saturday. October 8. I received a text on Sunday, Oct 9th that said I have used 75% of my data. My new plan is 8 gigs. This doesn’t sound right to me. But I am still seeing my ...
Can’t access my account
I can’t seem to be able to access my account. Can anyone help?
$25 Promotion not applied
Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...
SIM Card Status
Checking on the status of the SIM Card I ordered.Order # 310244
Switching from Koodo
Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...
PAYMENT
Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?
