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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2277 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

UPDATE: Can someone give me a reason for optimism

Back in mid-January, I joined Public Mobile after many years as a PC Mobile customer. It wasn't the smoothest transition and at the time, a bit despondent, I posted a message with the headline "Can someone give me a reason for optimism?"Many communit...

steveb11 by Model Citizen / Citoyen Modèle
  • 1428 Views
  • 13 replies
  • 11 Bravos

Resolved! Account login

Hi I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong  please advise   edited by computergeek541: e-mail address removed

pjhtyl by Great Neighbour / Super Voisin
  • 1071 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Hi, i want to transfer my public mobile number to shaw. But the problem is my PM number is not working since 2 days now. Is there anyway I can transfer my PM NUMBER TO SHAW? Thanks

mitzisanchez by Good Citizen / Bon Citoyen
  • 2328 Views
  • 20 replies
  • 0 Bravos

Resolved! Port a number from Koodo

I would like to port a koodo prepaid number and I'm getting "Please enter a valid Canadian phone number." when I enter it in the Transfer a Number section.How should I do this?

lucky62j by Great Neighbour / Super Voisin
  • 1672 Views
  • 4 replies
  • 0 Bravos

Resolved! "I Don't Have A Long Distance Add-On"

Hello, Everything was working flawlessly for the past month, but recently every time I make a local call it says that " I Don't Have A Long Distance Add-On", even though I have a provincial-wide plan and the numbers I am calling are within the provin...

LeviWJudd by Great Neighbour / Super Voisin
  • 1170 Views
  • 8 replies
  • 0 Bravos

Account suspended despite on AutoPay

Hello, My account is still suspended despite I have autopay on. I have to "Reactivate" my account. I am concerned that this mistake is going to reoccur in the future.

HoTrieuToan by Great Neighbour / Super Voisin
  • 1549 Views
  • 13 replies
  • 0 Bravos

Resolved! New Plans

Hello,I've been seeing increasingly competitive offers from other companies - particularly Zoomer. Is there any plan of Public Mobile making changes to keep customers? David

david77123 by Good Citizen / Bon Citoyen
  • 1212 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Unable To Make Payment

frustrated and ****** off.  Please correct this. Nothing wrong with my credit card. xxxxxx@xxx Edit by Dunkman: removed personal information.  Split thread.    

rbolt726 by Great Neighbour / Super Voisin
  • 1278 Views
  • 8 replies
  • 0 Bravos

Resolved! When does the $5 off for Canadawide plans end?

I am looking at upgrading becasue Google took away Hangouts calling so my 100 minutes a month on the $15 plan is insufficient. I have been unable to use Google Voice (not available in your country) so i'm considering upgrading to the $25 plan if they...

G6 by Great Citizen / Super Citoyen
  • 2859 Views
  • 35 replies
  • 1 Bravos

Resolved! Overpayment

Why am I being charged $1.16 on top of my monthly dues?

cojanu1999 by Great Neighbour / Super Voisin
  • 1344 Views
  • 8 replies
  • 0 Bravos

Re: 2.5 time limit per call

Wait what ? Did someone delete my post ? I posted something here hours ago and now it's gone. I even doubble checked when it posted and it posted correctly.  What's going on. 

BearFBI by Deputy Mayor / Adjoint au Maire
  • 1759 Views
  • 24 replies
  • 0 Bravos

Resolved! Account Deactivated

I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to man...

Sadaqat by Great Neighbour / Super Voisin
  • 1286 Views
  • 5 replies
  • 1 Bravos

Resolved! My Plan Deactivated.Suspended

So I'm registered for Auto pay. Couldn't figure out why my data wasn't working. Finally got someone to call me, my service was suspended. It was registered to a CC that is ABSOLUTELY not declined. I came, paid the bill with the same CC, checked my se...

NicoleStates by Good Citizen / Bon Citoyen
  • 1792 Views
  • 17 replies
  • 2 Bravos

Resolved! Account change username

Hi thereI have opened a ticket for change account information from xxxxx@xxxxxl.com to xxxx@xxxx.com. Now I’m not able to login with any of the username. Please advise  Julie  Edit by Dunkman: removed personal information

pjhtyl by Great Neighbour / Super Voisin
  • 642 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot make out of province call

Hi, I have a $25 plan which should allow my to make calls to other province. I tried doing so by and a message says I do not have an active long distance addon. Need some clarity. Thanks

Rajendra1014 by Great Neighbour / Super Voisin
  • 916 Views
  • 4 replies
  • 0 Bravos

Resolved! Call made in error

I am an elderly and new cell phone owner and Public Mobile customer.. About 90 minutes ago, while intending to message my daughter in the USA (covered by my plan) I accidentally called her number (not covered by my plan). My number is xxx-xxx-xxxx. M...

monkmanl by Great Neighbour / Super Voisin
  • 1221 Views
  • 6 replies
  • 1 Bravos
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