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Resolved! Password reset email being sent 5 hours later...

Hello!I've just signed up for Public Mobile yesterday, ported my phone number and everything, all is well, except for one thing... I can't access my self-serve portal because I forgot my password. I've tried to trigger the password reset email twice ...

draggydragon by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos


Hi there - I recently went to Las Vegas US from Alberta Canada and my plan states I would be able to text internationally but I could not. So I couldn't use my phone and I'm not sure why it wouldn't work if I'm paying for it.Also if we can deal with ...

Tairynek by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


UPDATED SEPT 26/17 Snooze you lose. Bonus data gone from LTE plans. The largest current "bonus" data plan seems a super good deal for all but, perhaps, Freedom users; even for tablet users. This is because it offers 18 15 GB LTE for $180. Now this is...

Luddite by Oracle
  • 3 replies
  • 3 Bravos

Resolved! Problem to access to my account

Hi, I have always a problem to access to my account therefore I can even change my plans or charge my account Thank you for your help

MaSa72 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Fall Promo2 still active in the planner.

Just noticed that the $45/4gb fall promo2 is still available in the self serve plan area which means it is likley still available for new activations. This will likley be fixed soon but until then i believe people can still activate the plan if you m...

mimmo by Oracle
  • 2 replies
  • 4 Bravos

Resolved! My data has been gone over 6G in one day

Hi Public Mobile,My new 90-day period was just started yesterday but my data has been gone over 6G and I am sure I never used that much yesterday. Could you check it for me? Thanks,Vince

vincezzh by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Re: Text messages being blocked

Does anyone know of any US carriers being blocked? Because I just tried texting someone in the states and when they replied they said I have a message blocker.

BlueBarren by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Which amount will I be charged? Future dated plan change..

Hi I just made a future dated plan change..(29th of sep.). Do I have to pay my previous amount from my current plan along with the amount for the new future dated changed plan? or will I just have to pay the amount for the new plan on renewal date (2...

logitek by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Locked Out

I’m locked out of my account!! I need help! I went to put funds on my account as it ran out today but forgot my password and when I went to reset it locked me out! I need this resolved ASAP! Please!

KendraL9 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Frustrated with public mobile?

I am. Lol. Switched to Wind (freedom) yesterday. They have a great fall promotion. $50 a month for unlimited everything plus 8GB full speed data plus extra 1GB roaming data and I think 2000 roaming minutes.. $50 a month. Great deal. Was with public s...

Private4u by Good Citizen / Bon Citoyen
  • 14 replies
  • 4 Bravos

Resolved! Acer Liquid Zest Plus

No issuewith the phone yet as it is still charging. Never owned an Android or even used one, so asking all of you for advice. What are things I need or should put on it. It is running Marshmallow I think not sure how to find out. So all of you Androi...

ShawnC13 by Oracle
  • 19 replies
  • 1 Bravos

Exhausted data

Hi I am on a 3 month prepay plan and I have exhausted my data. Is there a way possible for me pay sooner or what other options would I have to get my cellular data running again? Thanks.

Keithnetic by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Retail Purchase

So the wife needed/wanted a new phone and we picked her up an Acer Liquid Zest Plus ( thread on that later) So we needed a new sim as current phone is Nano and this is micro. Off to Walmart we go to the electronics section to ask for a SIM card. The ...

4YR Contracts

Those stand up comics at Bell are at it again Blaming weak Canadian dollar + expensive phones for reason all prices are so much So to offset they made a submission to CRTC to allow 4 year contracts now

kav2001c by Mayor / Maire
  • 19 replies
  • 1 Bravos

Trouble after porting my number over.

So I just signed up with PM & ported my number over, but I'm still having trouble. Other people are unable to text or call me. Should I wait a couple of hours?

ExiaTM by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 40 to 45 a month Plan

I paid the 120 for the 2 gb for 40 per month plan. I have selected to switch to the 45 a month for 4 GB plan on my autopay cycles end date which is November 1st. Is there a way to pay the difference now and get the extra data on this cycle?

Greatzky by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! OnePlus 5 Latest Update

Soooo I woke up this morning and my icons have changed and when you click on an app folder, it goes into full screen mode to show you all the apps in the folder. Anyone know I can revert back? Any icon pack suggestions?!

Noosiekins by Model Citizen / Citoyen Modèle
  • 3 replies
  • 1 Bravos

Resolved! Virgin Mobile and Fido offer $45/4GB Alberta-only promo plans

Interesting.....$45/4gig plan in Alberta to compete with Public Mobile. I didn't even know PM had an Alberta promotion. I thought is was only Ontario. Maybe that changed?

Michael77 by Deputy Mayor / Adjoint au Maire
  • 9 replies
  • 1 Bravos

Question about gret offers @ public mobile

Dear public mobile users/ "customer" I am recent to hear and was just wonder if public mobile is best brand in Canada? how do compare to freedom, pc mobile, democaracy etc etc. Please commment below dear public mobile consumer. Thank you LOL (lots of...

voucherking by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! How do I close my account?

I would like to close my account with public mobile. I signed up yesterday and changed my mind.

dreski by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

How do I change my plan?

When logged into self serve I cannot access my account information. Been trying to change my plan with no luck.

Private4u by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! How to use add-on data

Hi, I ran out of data on my plan and purchased 1Gb to supplement. It was taken out of my balance but I do not have use of it, what else do I have to do? Thanks, Dennis

dennispaik by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Issue Activating New Account

I tried activating my new sim but I received the following issue after I submitted the order: 6. Transaction SummaryOops ... It seems that something went wrong .. Please href="" Target="_blank">email us to get y...

maxximus by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! which US addon or combo do people recommend?

heading to the USA for 20 days the first 9 i will not have phone service. so i will add USA package on day 10. just tryng to figure out which combo will work the best.planning to forward calls to fongo for first 10 days. Renting a car so GPS will be ...

mimmo by Oracle
  • 7 replies
  • 0 Bravos

Where is USA roaming $20 voice/text/250mb data add-on?

Traveling in states with the $20 voice/text/data bundle that expires tomorrow. Went to my account to renew this for another 10 days but although this bundle still shows as an option on main 'Plans' web page it does not show up as an option in my acco...

scandens by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Why PM is playing Hide and Seek Plans ?

Hi PM Family Members, Really, I am confused with lot of new plans and expections. Some plans are Ontario only Some plans are Only for exisiting Members, Some plans are only for freedom mobile customers, Some plans are limited time offer, Some plans a...

prasprime by Great Citizen / Super Citoyen
  • 11 replies
  • 6 Bravos