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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! je suis à l'etranger ---- I am in France since 1st march

I would like to know if I can use my service , or be reiumbursed as I am in France since 1st March and not using Public mobile ?

Resolved! Bill

ehat is my latest bill and balance on net

Resolved! $2 discount when signing up for auto pay

Hi, Can anyone tell me if there is $2 discount monthly when signing up for auto pay? If so, how can I get it? Thanks.

Service outgoing calls and incoming

Hello, for some reason my phone is not making outgoing calls and no it’s not receiving them! I keep going straight to voicemail when I call out and when someone calls me it goes straight to voicemail.. I did all I could with my phone it’s not that so...

Delay US roaming Add-on

I purchased US $20 Roaming package would have never guessed is starts right away. Why can't I pick a future start date. How do I delay a few days. Also where can find the 1GB US add-on. Ill use 250mb just using maps.

Can’t log in

Why can’t I login? Tried to and it said I had to come here…

Huawei V9 Compatibility

Hello, does anyone know whether Huawei V9 is compatible? It was not listed on the compatibility page. Thank you in advance!

Resolved! Can I extend my account by 1 day?

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successful...

Resolved! How to cancel autopay on my credit card with a lost SIM and account was not created prior?

Any clues how to do the above noted?

Resolved! US long distance add-on not working

Hi, I just purchased 1000 minutes of US long-distance calling. I'm in Texas. I can't seem to make any calls. Previously, I had purchased the bundle of data, texting and calling (for 10 days) and that worked fine. My wife is having the exact same prob...

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Hi,I'm travelling to the UK, France and Greece (Crete) in May for one month and am wondering if Public has any add ons for this? Can't see any.If not, I'm open to suggestions on what to do please. I used to be with Virgin and would just buy their a...

Resolved! did not receive my sim card. would like to be reimbursed

Hi, How do I get reimbursed for my sim card purchase? I did not receive it

Resolved! Password reset for self serve

Forgot my self serve password, can anyone help me to reset it?

Resolved! Can not verify my credit card information

I have been using the same BMO Online Debit Mastercard since I joined and when my plan expired I went to make a payment and it said it couldn't verify my credit card information. So I deleted the card and re-entered it, same thing "can not verify cr...

Resolved! Autopay not working and now my account is not working

I have been using autopay for my account ever since the day that I signed up to Public mobile. There have been absolutely no changes to my account or credit card information. Now out of the blue my account has been suspended because Public mobile s...

Resolved! Petro-Can Mobility not in list of old service providers

Hi,How do I go about activating my account if my current service provider is not listed in the Old Service Provide drop-down list? Thank you.

Resolved! Overcharge

I have been overcharged for March payment.--- two payments a day apart.

Resolved! Long Distance

Does the Free Holiday Giveaway: 500min INTL Long Distance incl CA & US include calls to Europe?

Resolved! Locked out

I am locked out of my account.

Resolved! How toAdd minutes to a relatives phone with a PIN purchase

Hi, I have purchased my brother a $60 PIN purchase and need to know how to add it to his account.

Resolved! SMS stopped working on a long time device

Hi all, I hope someone can help me. I have been with PM for several years now and haven't really changed much in my account since joining. But recently I noticed that I cannot receive or send SMS. I usually don't use SMS much so I didn't notice that ...

No Service after Data Add-On

Added US data roaming yesterday. Now I can’t make or receive any calls. Went to Apple store where they confirmed the problem lies with my Service Provider.

Resolved! Plan change today

Is is possible to change my plan today, I have no data, I'm trying to get the $50 package with 10 gigs of data

Resolved! Public Mobile is annoying and makes it really hard to get a question answered.

I just need to speak with a human. GIve me a phone number.

Resolved! Locked out

I am locked out of my account, I got a new phine and threw out old sim card by mistake, I bought a new sim card a d when trying to activate it to my account I got locked out, ove tried everything. I paid the bill to top up yesterday and I cannot use ...

Resolved! How Do You Transfer your Public Mobile account to a NEW Public Mobile phone?

My current phone is dead, I purchase another phone from P.M.How do I tansfer my service to the NEW Phone with no service on the old phone.I want to transfer the number to the new phone... HOW

VOICEMAIL UNKNOWN ERROR

Hello everyone! I'm getting an unknown error when I try to access my voicemail. It doesn't even ring and just goes silent. Has anyone else encountered such a problem and how did you solve it? Thanks!

Resolved! Porting Issue

I have shifted over from Fido to Public few days back. I replaced my old sim with new Public SIM. I did not know that I need to wait for porting authorization call. Now I am not recieving any call nor text.

Resolved! Collect calls

I am wondering how collect calls work and how much I am paying for them. My son calls me from New Brunswick and I am also in New Brunswick thank you

Resolved! downloading invoice

how can we download our previous payment transactions

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! je suis à l'etranger ---- I am in France since 1st march

Resolved! Bill

Resolved! $2 discount when signing up for auto pay

Service outgoing calls and incoming

Delay US roaming Add-on

Can’t log in

Huawei V9 Compatibility

Resolved! Can I extend my account by 1 day?

Resolved! How to cancel autopay on my credit card with a lost SIM and account was not created prior?

Resolved! US long distance add-on not working

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Resolved! did not receive my sim card. would like to be reimbursed

Resolved! Password reset for self serve

Resolved! Can not verify my credit card information

Resolved! Autopay not working and now my account is not working

Resolved! Petro-Can Mobility not in list of old service providers

Resolved! Overcharge

Resolved! Long Distance

Resolved! Locked out

Resolved! How toAdd minutes to a relatives phone with a PIN purchase

Resolved! SMS stopped working on a long time device

No Service after Data Add-On

Resolved! Plan change today

Resolved! Public Mobile is annoying and makes it really hard to get a question answered.

Resolved! Locked out

Resolved! How Do You Transfer your Public Mobile account to a NEW Public Mobile phone?

VOICEMAIL UNKNOWN ERROR

Resolved! Porting Issue

Resolved! Collect calls

Resolved! downloading invoice

Xiaomi Note 10S voice not working on roaming USA

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