Community

Resolved! Service not working

Hello. My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

Resolved! Lost sim, can't log in

Lost my sim card, bought a new one to transfer my number, I can't login. I even tried giving up to make new number and can't use prepaid phone card as payment 

Resolved! Activation

how to bring my number from rogers

Resolved! Robo Calls with Caller ID "Public Mobile"

We keep getting Robo Calls with the Caller ID "Public Mobile" and when we answer, it proceeds to speak in Chinese.  Has anyone else encountered this?  Doe you know how to stop it?

Resolved! Need assistance for setting up account

Hello, I have been with public mobile for a long time now and have never set up an email with my account for my phone number before. I cannot access my account online and am in need of assistance.

Resolved! New plan, not working, phone messed up

Hello,Two days ago I changed my plan from the $15/mo one to the $25/mo one. Today was the start of the new billing month so the plan should have started today. However my acvount still says I am on the $15/mo plan, the money was taken out of my accou...

Resolved! Additional data add-on purchased but not accessible

A couple weeks ago I was on vacation and ended up using my 3 months worth of data allotment. I went and I purchased add-on data of 1 GB, I can see the add-on has been purchased and it shows as 0.5% used and I show a thousand megabytes left over but n...

Resolved! Trying to activate a sim card with payment voucher

I can't find the option to activate a sim card with a payment voucher it's only showing the option of a credit card. 

Resolved! slow porting out ?

Had a port out request sent in this morning but now it's end of day still hear nothing, no approval sms , no nothing?   Anybody else having problem porting out ?

Resolved! Password reset trouble

Having trouble resetting my password after sim card change. Was givin a temporary password and can't remember it.

Resolved! Can't receive calls 5UT1

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown num...

Resolved! No Service After Plan Update

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown num...

Resolved! What's the reason for CS agents if they don't have power to fix things?

I am one of the (many?) persons that have not received the promised promo rewards and credits. I did submit a ticket to CS and the kind response was that the agent acknowledges the mistake and will submit a ticket to the PM technical dept.  So what's...

Resolved! Conditional call forward questions.

I just learned about conditional call forward and have 3 questions: 1) my sginal at home is very weak and I'm missing calls.  Can I program a conditional forward using 61 or 62 to forward calls to my TextNow number? 2) If I'm roaming say in Europe an...

Resolved! I've changed password several times and it keeps asking me to do it again...how do I sign into my ac