screen flicker

[Wayne315]

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem to help

[hycm53]

@Wayne315 I bought the iPhone 8 plus that is the great one on Sept 6, so far so good. I think there's one year warranty or If you don't like it in 30 days and you can return it.

[dabr]

@Wayne315   You have the option to return any CPO within 30 days from date of purchase. 

Here's a link for warranty, repairs and returns:  https://www.publicmobile.ca/get-help/articles/phone-warranty-returns-repairs

[hTideGnow · Accepted solution]

Hi @Wayne315 just open ticket with PM CS agent.  You can ask for full refund first , if purchased within 30 days, and rebuy it after

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@Wayne315 

you need to  to contact a customer service agent for return/refund directions

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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