Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I renewed my plan and paid up. But my phone still doesn't make or receive calls. Help!
Hello, I can’t go into my voicemail. I get a strange error right away. I reset it and set it all up again. Help please. Frankie
I need PUK - typed the wrong PIN. Please help.
For the past month I've been having issues with calls not coming through or cutting out when I have service. I've restarted my device several times and it still isn't working.
Card is good. submit does not work. And the account is on autopay. after they refunded the over charges, no auto payment (perhaps they don't trust themselves) and I can't post a payment. Also no credits(or rewards all gone)
Am I reading this correctly, it looks to me that each month I have been charged $5 for 100 min Canada wide talk which I have never added. On the $15 a month plan. Just wondering if I am reading it wrong as it looks the same on the second phone accou...
I am trying to make a payment using my credit card but my credit card is getting declined. I have been using the same credit card to make the payment for the past 4 months. It says that my account has been suspended.
Greetings,If I purchase a P/M Samsung Galaxy S9+, running Android 8.1, will Android up-date itself when I start to use the phone?If 'Yes', is there a limit as to how many Android up-dates will be provided?Thank You.
What plan can I get when I’m in US for 5-6 weeks
I did a new activation, used the promo code for bonus 2.5GB data that was emailed to me, but the bonus data does not seem to be added to my account.
Dear Madam or Sir, today I bought a sim card in Burlington branch, unfortunately, my email address has been put in your email system wrongly, existing email is xxxxxxxx while my own email address is xxxxxxxxx. Could you please rectify this problem an...
I went to 2 Canadian tire stores this week. Both cashiers don't know on how to sell Public mobile vouchers belows. I call for CEO from PM marketing team to solve this problem.
It appeared that I cannot message when I have no internet.Also, I have been using Public since October, 2021. I was referred from a friend and I thought I used the refer friend code she gave me when I activated my phone. She told me that she hasn'...
I referred a friend but did not receive $10
Greetings all! My issue is… my data does not work. I have tried refreshing my phone. I checked the APN settings and It matches. I’ve removed and reinstalled the sim and still no data. I’ve had someone put their sim into my phone just to isolate issue...
I filled out that form accurately to do a return for a phone that does not function properly. No matter how accurately I filled out form, the "Next button" will not highlight so I can submit ticket. I noticed selecting either the "yes" or "no" select...
Trying to open bank website not success can’t receive text from bank website,talk to Bank representative, after testing A few things Finally that Public Mobille block text massage from MBO , prevent from me to open the website, can everyone please he...
I’m having an issue renewing my plan. I forgot to pay before it was due to today so I woke up to my service suspended. Normally I pay the amount owed and click renew and it just renews. It shows ZERO plan under my plan. Shows no amount where amount ...
When i go to reactivate my account that got suspended this morning from non payment, nothing comes up for a balance owing and will not take a payment. Say the account has enough funds available. There's $3 in the account and balance owing is blank. D...
How do I change my email address used to access my public mobile account.I want to sign over my son’s account to him with his personal email.How do I do this.Thanks.
Is public mobile glitching? Because on my rewards page, I have referred 3 people, they're still with public however I am only getting $2 instead of $3 off.
"Earn points by paying your bill or purchasing an add-on. Regardless of whether you use a credit card or a voucher, for every dollar you spend, you’ll make 5% of it back in points. Points will be added to your account within 48 hours of your payment....
i ordered for a sim card on 27.12,21 my order number xxxxx.onjan20.22at 820pm i received a message informing me that the s i m card which the send had returned to them. i informed them that they put the address as mentioned in my order. that is xxx...
When I activated my plan yesterday, the system would not accept my address or city. I thought I had to choose the closest so I chose Gander, Newfoundland. That is long distance from me. I just spoke with a couple of people who have public mobile and ...
I have to go to the United States for a month, what package do you suggest?
I was a bit sceptical regarding switching over to the new point system -- but I thought that I would try it on one of my - (don't want to let go ---still $10 plan). In my opinion the point system is great and allows flexibility in that one may purch...
Account lapsed for insufficient funds at midnight. I added plenty with the "make payment" button. Found a "reactivate plan" button - which gave me another make payment form. What is happening here? Is my plan still inactive? Did I add my money wrong ...
Hi everyone so on Jan 31st 43$ came out of my account on my cibc app. Now i have no service and it says on my Public Mobile Account Overview that i have till Feb 28th to pay 40$. Thank you for the help, dont really want to pay twice and would really ...
Mis-typed my Community user name when setting up (I blame the keyboard)... how do I change it? I tried creating a new Community ID and it merely took me to my present login. Please advise.
