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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Referral Code

When I activated my SIM card and switched to Public Mobile 2 weeks ago I put in my friends referral code however she is not saving the $1 and I did not get the savings of $10 on my first billThanks

Switching providers

I switched my phone plan from Koodo to Public and transferred my number over. I got an SMS from my old phone that I would get an email to confirm the switch, but that was last night and I still haven't gotten an email or any more updates. I went onli...

Private number outgoing calls

Hello, How can I make my number appear private when maling outgoing calls? Right now, it shows my name. Back in the day we could dial *67 but i'm wondering how to do this on a cell phone?

credit card pAYMENT

Hello ,I have just moved to public mobile and they have charged me twice from two different credit cards

keeping PM account open after transferring my number

I have had my number with Public Mobile for a couple of years now. I would like to transfer my number to Koodo temporarily because of voLTE as I have no coverage where I am right now with 3G. However, I would like to keep my PM account open after th...

Resolved! Match a competetors plan price: Freedom mobile

I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...

Resolved! Ontario Public Mobile not getting any service in Manitoba

Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...

Resolved! Account Locked

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?

Resolved! Autopay Reward

If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?

Resolved! unable to sign up for an account self-serve

Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...

Resolved! Online Ticket Submission Radio Buttons Deselecting

Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...

Texts

I can't send or receive texts.

rewards

Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?

Resolved! Moderator

I need help with my account for autopay please

Resolved! Order Mobile Phone track

Hi, On the 14/01 (three days ago) I ordered a refurbished Samsun Galaxy S9. I want to know how I can track that order, being that is far more valuable than a simple SIM card I think it is prudent to have the chance to track the order and make sure t...

Resolved! Auto-Pay Added

Hi,When I changed my credit card, I inadvertently did not indicate that I wanted auto-pay. I've now added auto-pay to my account. How long do I have to wait before I get my service back? Thank you.Susan KVictoria BC ps: How do I send a confidential m...

Resolved! Porting a number

Hello, my acct has been suspended for 1 day and I am trying to port my number to another carrier. In order to do this I need my account to be activated for 24 hrs so the new carrier can port my number out.please contact me at xxxxxx per Luddite thank...

Re: I have been charged $40.25 for some unknown reason despite not being with Public Mobile.

Yes, I did have auto-pay set up on that. But, when I moved on my account was closed. Now, I just opened a new account to post on this community wall. Why didn't charge me for the months I wasn't with P Mobile? All of a sudden I was charged and I coul...

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Resolved! Data Usage

I don't know why but I looked at my data usage and it says I've almost used 2 gig of data this month. I very rarely use 500m per month. I looked at the usage logs and compared it to my browser history and at most I looked at was 8 websites on 3 separ...

Resolved! How Does Public Mobile Contact Customers?

Here is the scoop. I am not a PM customer and can not put in a support ticket. I tried, it wants my PM phone number, which I do not have.I live in an area with no cell phone coverage. My phone is turned off 95% of the time so the battery does not kil...

Resolved! Save flash sale

Can I save the flash sale for tomorrow activate since I can’t get SIM card

Incoming Calls Go Directly to Voicemail; No Automated SMS

I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...

Resolved! Phone is SIM Network locked

I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...

Resolved! Didn't receive my extra Sim card!

Hello, I'm Melina and I'm a Public mobile customer. I ordered a Sim card a week ago and the Public mobile company said to me that we will send you an extra Simcard for free. So I was expecting to receive 2 Simcards but when it arrived I realized you ...

No Service

My account is suspended. My amount owing on my bill is 0 but I have no service.

Voicemail

voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before

Resolved! Transfer number to other carrier

Hello, I transferred to a new carrier about 1 day ago. However, I just paid my plan with public mobile 2 weeks ago. I had a 10$ credit and 2$ credit for automatic pay. Considering I only used my public mobile plan for a very short amount of time and ...

Resolved! Activation not working online

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone

Service

I already paid for my monthly data, but its not working yet

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