[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Updating credit card and profile
Hello, I updated my creditcard. Do I need to update the address on my profile as well? "Surrey" is not available in the list of cities. I have a screenshot if you need it. Please let me know.
Resolved! How do i start using my US add ons?
I entered the USA on Tuesday and purchased 1GB of US Data & Unlimited US Text on Wednesday, after having entered the US. Previously, when I purchase US add-ons, I do so before my trip and as soon as I enter the states I receive a text from Public Mob...
Resolved! Plan change
Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages Anyone know how to fix this reset phone multiple times still has not resolved the issue
Resolved! Loyalty Rewards Maximum
What's the maximum loyalty rewards can I get?I haven't been on the site forever, and I mean forever. I didn't know the change in the loyalty vs. reward program. It does sound awful for the new people! There goes saving on my kids phone plans!I notice...
Resolved! Email
Need to change email on my account
Data
Was offered a new promo plan. So I switched to save 5 bucks. Now my data isn’t working and can barely send sms. Phone calls work ok. reset the network settings. Reset the phone a few times. Did the APN. Nothing seems to work.
Resolved! International call
How I can make calls to Ukraine?
Resolved! US roaming
If I upgrade to US talk text and data roaming, do I have to enable roaming on my phone when I cross the border? Also will my Canadian data carry over for use when I am in the US.
Why are some not happy with PM Customer Service agents?
I don't understand as to why some not happy with PM Customer Service agents? Every time I submit a ticket a knowledgeable, no guessing response is received almost immediately. Am I just lucky ???
Resolved! About transferring numbers to other operators
Hi There,I would like to transfer my number to other operators today, but I just paid the monthly fee from Sep15- Oct15, 2022. Can I get the rest of my balance back? Looking forward to hearing from you soon. Thanks. Sandra xxxx Edit by Dunkman: remov...
Resolved! New Rewards Program
Before completing enrollment to the new rewards program, there is a message saying that by signing up "Your account balance each month will return to it's pre-rewards amount of $246" but my current "pre-reward" amount is currently less than 1/2 that....
Resolved! port PC Mobile number to Public Mobile
how do I create a ticket to port my number from PC Mobile to my new Public Mobile account?
Resolved! PAP Credit Card on file expired. Unable to register new card
Hey I had a Credit card on file with PM but it has expired. Now I have a new CC I need to setup for PAP but I can not login to my account. I reset my password but the new password isn't working (Ive tried this numerous times). Unsure I even have a on...
Resolved! Account Renewal Failure
Both of our IPhone will not connect to the public mobile network. We have used them for years without problem.we have attempted all the suggested steps in the community and have had a trouble ticket in since yesterday, with no response. Both our acco...
Texts Calls and Data not working
I changed my plan yesterday and today I can not receive calls . Can not send or receive text messages and data not working .. I can call out but that’s it
Resolved! trouble calling out
Has anyone else experienced issues calling out or receiving calls. I can't call from inside house except certain araes even though a good signal strength..I'm on 4G..figured I'd give last chance before I switch to another provider with whom my phone...
Resolved! Data usage notification is wrong!
Hello,Yesterday I received a text saying I had used 100% of my data. However when I go onto my account and check data usage it says I have only used 240 mb out of 1000 mb during the cycle, with still 5 days to go before the end of my cycle. (I also...
Volte - Could this be the possible cause of all the plan change issues?
HD Voice is made possible by VoLTE (Voice over Long Term Evolution) technology. Many carriers use the two terms interchangeably. VoLTE is the next generation of VoIP, a technology that enables phone service over the internet. VoLTE is similar to VoIP...
Resolved! Can't call and receive calls.
Just activated my new sim but can't call and receive calls but I can receive messages..Going straight to my voicemail. What should I do..please help.
Resolved! Upgraded my plan, data now not working.
This is my third attempt at trying to fix this issue. About a week ago I decided to upgrade my plan since I'm back to school and will be using it more often. Since the switchover date I haven't been able to use my data, I cant send texts unless I use...
Resolved! SIM not working
Hi when I inserted sim into mobile, it says no sim. I have done reset network setting , but still says no sim.
Resolved! account number
Hello...how do you get your correct account number? I was trying to switch to another provider and the account number I gave them from my profile page is apparently incorrect. Also I recieved numerous email from public mobile asking to transfer over ...
Resolved! Credit card Payment
I have been using my credit card for one year now. I was away from the country for a month and had issue with credit card. After i came back, I spoke to the bank and its sorted out, but still when I try to add the credit card its throwing error sayin...
Resolved! No data and noone can call me?
Just upgraded my plan to the largest one as I felt the need for more data. However now my data does not work? And noone can call me, but I can call out? Help
Resolved! Payment
Hello I want to change to 4g but I don't want to be double charged. I just made a payment for thus month so do I need to wait another month before the change will happen
Resolved! Payments
How do I make payments for my account
Any Customer Service Agents working ? 36 Hours without service !!
Texting, data and incoming calls not working since my plan was changed yesterday. I've sent 2 messages and opened 2 tickets without any acknowledgement. Even a national outage, doesn't take this long to fix, WTH Public/Telus ?
Resolved! Data being used real fast
I got a text from public mobile 4 days after I upgrade my plan telling me I already used 65% of my data. I just got a text less than 2 min ago telling I now used 95%. Which is right, the text or my profile showing usage? If its the text then I'd lik...
Resolved! Add-ons
My US roaming data is not showing the useage.
Resolved! ACTIVATION OF NEW SIM CARD
hi there I losot my phone and now I need to activate my new Sim card the issue now is I can't access either email on my profile or receive SMS to receive the verification code. what should I do?
