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Resolved! My plan was changed without my permission

My plan was changed without my permission roughly a month ago. I can no longer call the US but have added storage which I don't need. Someone (without my permission) switched my plan where I added US calling as an ad on. My account ends in xxxxxxx.Ca...

Resolved! Re: Account Security of Public Mobile

Thanks for the info

Resolved! Payment

I cancel my services and now I want refund 

Resolved! Can we change the plan for a month and go back to the same plan next month

Resolved! Locked network

Hi i just tried activating a new phone number, using the sim card provided, money was charged to my account, but phone still doesn't work. Phone says "Network locked sim card inserted".Its been 20 hours since activation email was received. is this no...

Resolved! Promotion

Hello! I have question to ask. How do I know if I get the boxing promotion that gives the 5GB and one month rebate since I use different email to activate? 

Resolved! Forgot my password

Resolved! 3G data is being used although my data is turned off?

Hello everyone, I have data turned off on my phone constantly, I only use my wifi at home.  However, on my account I  notice that somehow 3G data is being used?  It is a very small amount (0.001 MB).  Here is a line from my usage:09/01/2021 1:45Web  ...

Resolved! Kyocera mobile data not working

Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?

Resolved! INTERNATIONAL text on 15 dollar plan

I have a basic $15 plan, which says international texts included but it does not work for me. 

Resolved! Payment change date

Good morning. A quick question. Unsure if you'll know the answer. My payment has always been on the 13th of the month but this month, they changed it to the 10th and then something about changing it to the 9th next month. The reason for this? 

Resolved! Free Holiday Giveaway Expire

Hello,I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?

Resolved! Payment

Why won't payment vouchers work on my account ? 

Resolved! 5GB one time add on promo

I recently activated a sim through the link I received in a email. The promotion stated if activated before January 15th there would be a 1 month free and 5gb add on. I have registered for autopayment but there was no mention or anything in my summar...

Resolved! Plan expired

My first month renewal is Jan10.  I have 2nd month free and $2 auto pay credit so account page shows available funds of $37.  In red, account status shows “plan expired”.  Should I be concerned?  Should I be doing anything?

Resolved! Add on

I bought a $20 Us Roaming - 250 MB Data (10-day) with text.     How do I get my roaming? Pierre