Network not registered

[ebyvarghesepaul]

Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.

[esjliv]

@ebyvarghesepaul - are you using a SIM card that has been activated? Activation pages here: https://publicmobile.ca/en/on/portal/activation

Note, you cannot reuse a sim card that was on a previous account that has been closed.

If the SIM card is activated and you were charged for a plan:

• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
• Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
• Check for outages in your area:

https://www.telus.com/en/on/outages

[will13am]

@ebyvarghesepaul , by chance could your account be suspended?  Please check using incognito mode to make sure you are viewing a fresh up to date snapshot of your self serve account.  

[BKNS27]

@ebyvarghesepaul 

What type of phone do you have?

[dust2dust]

Is this just suddenly now? It has been working for a while and now not? Can you try the sim in another phone? Did you buy the phone new?