@nking
Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link
If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.
