09-26-2022 10:57 AM - edited 09-26-2022 11:01 AM
09-26-2022 08:55 PM
Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link
If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.
09-26-2022 11:04 AM
Error messages? Try using private mode of the browser.
09-26-2022 11:04 AM
Please note that this is a public forum so remove your personal information by clicking on down V in circle.
The website is glitchy so clear your cache, cookies and go incognito on your browser.
See if that works.