Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to change payment account for auto pay.

I have removed auto pay and when selecting set up auto pay it auto imputa my old payment method. I want to simply change the card number. Any tips?

How can I post my question? I have problem transferring my CIM.

Resolved! How can I post my question? I have problem transferring my CIM.

I recently transferred from chatr to public mobile. Now I can call others with my public mobile but I cannot send or receive text messages. Does someone know how to solve it?I tried cleaning my messenger cache and data, turning my mobile on and off,...

Resolved! Looking for info

Hello,is there a way to see when i first started to use public mobile? I can’t remember how long i’ve been with it!thank you

Resolved! Public mobil app

Is there a public mobile available to check out your statement easier? If not, is this in the works?Thank you.

Save on phone repairs at Mobile Klinik | Email

Just received this email, looks like a good deal personally, $10 cheaper than Apple by default, and $10 on top of that with the promo code.Just checking if others have used Mobile Klinik and what your experience(s) have been.Whether it was a iPhone, ...

Resolved! Lost phone

Where is lost stolen phone to deactivate thos account? RSVP

Referral Codes

I am using the referral link which I don't see listed inthe back office to refer new customers: Xxxxx The issue I have, is that now I don't see my affiliate code load in the URL and I don't see this on the main page, as in "You were referred by xxxx...

How to disable voicemail?

Resolved! How to disable voicemail?

Hi, I'm new with public mobile. I realized that voicemail was setup automatically, is there a way to disable voicemail?

Resolved! Promo code

Hi,I just joint Public mobile on May 25, I received a promo code for 2GB monthly free code "2GBBOUNUS" before ,but I forgot to input it on activation online. Can I get it now? Chris

From PM Survey, you think it's really coming?

$5 per incident? Also, it was asking for each reward:If the following rewards were not offered when you made the decision to join Public Mobile, would it have impacted your decision to join Public Mobile? How serious you think PM is thinking about ...

Cannot verify email address to reset password

Resolved! Cannot verify email address to reset password

Hello, I need to get into my account, but cannot verify my email to reset my (forgotten) password. best, Martin

Resolved! International Messages Not Being Delivered

Hello, Since I changed my phone number (same plan, same SIM card), I have not been able to get messages delivered internationally which is part of my plan. I appreciate any help or suggestions, thank you Kimia

Problems with SMS messages not being received.

Hello, I'm having problems with SMS messages. Occasionally, when sending a message it is either not received by the recipient or takes a long time to arrive. The messages have been sent, but some recipients have mentioned never receiving my texts. Ca...

Resolved! Switching to Public mobile using old number

If anyone has an idea of how much would Public mobile charge if I wanted to keep my old number from my old provider when I switch to public mobile ? I am asking for a friend as I am already a public mobile user Thank you!

Resolved! Data not working

Hi , I just activated my Sim card 2 days ago, everything is working but my data in Not working, I have 5 gb data plan?

Resolved! I cannot get into my account

Hey I dealt with a sim swap issue in February and got a new number I was able to get my old number back so had no need for the new number, I used the new number for my fraud alert though so I actually do still need it. I currently don't have service ...

Resolved! SIM card not Supported on Iphone XR

So if I don't figure this out - Im switching to Bell. Activated today 5/28/21 -Iphone XR: My SIM card is not working on new Public Plan. Previous plan was Cricket (USA), I did not have this plan on and cancelled it before I got Public plan. -During...

Resolved! Setup and Activation Troubles

Hi all, Began my account setup last night. Entered in my SIM Card number and my number from TELUS I wanted to transfer to Public. Entered payment details. Received a text saying I successfully created a new PIN and an activation confirmation would be...

Resolved! Transfer phone number

I started the phone number transfer from Bell for more than 24 hours but it's not finished yet. I can't receive phone calls to either the phone number I wanted to transfer nor my temporary number. Is there a problem? How do I know the process is comp...

Want new cell

Resolved! Want new cell

Hello hope I can ask this. I want a newer to me cell phone. Mine is over 4 yrs old. How hard would it be to activate a new phone as long as it is compatible. Is it as simple and just taking out my Sim card from my current phone and putting it in my n...

Resolved! Help - 2 accounts disabled?

Help - I just discovered that my 2 Public phone accounts have been disconnected. Could someone please help? I don't know why this happened and since my account has been disconnected I can't log in to my accounts. Caroline

missed payment

I want make a payment again due to lack of funds. But now I can not do it as it is asking me for a 4 pin pass. I do not have that.

image transfer

My phone will not receive images

Data not working for google

Hello! I am currently on the $15 minute/month plan with 250 MB bonus data (with autopsy). I have had this plan for over a year. My phone is an OPPOA7X The problem is: my data has never worked for Google chrome or Google maps or even Gmail. The data ...