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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 21868 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 33327 Views
  • 185 replies
  • 27 Bravos

Resolved! Purchase of SIM Card not successful but got charged

Hi,  I used my new address for billing but actually didn't update the cards' address with my bank. The purchase didn't go through since the postal codes did not match but both my credit card and debit card were charged (I tried with both of the cards...

liuchen1127 by • Great Neighbour / Super Voisin
  • 688 Views
  • 4 replies
  • 0 Bravos

Resolved! Voice Mail

How do I set up my voicemail?

Jason2020 by • Great Neighbour / Super Voisin
  • 1119 Views
  • 7 replies
  • 0 Bravos

Resolved! Paying for changing plan

I wanted to change the plan immediately.  Then I was asked to.choose top up or activate by next due. As I had run out of data I decided to top up and paid. Then when I chose to change plan it said if I choose so, payment done to current plan will not...

shanthic68 by • Great Neighbour / Super Voisin
  • 727 Views
  • 5 replies
  • 0 Bravos

Not able to set up my account

Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed. Jim

bonelloj by • Great Neighbour / Super Voisin
  • 729 Views
  • 7 replies
  • 0 Bravos

Resolved! free incoming call

on my 100 minute Canada wide plan, are any minutes used up when an incoming call from the USA is answered even when this plan says free incoming calls?

Moonwolf by • Great Neighbour / Super Voisin
  • 1705 Views
  • 15 replies
  • 2 Bravos

Sim # invalid, can't verify, can't submit a ticket

Sim # invalid, can't verify, can't submit a ticket I was able to set up a number, but setup ended in an error message and failed.  I can't log in. I can't verify my account. I can't submit a ticket. I can't receive a verification code by text. I can'...

mandykilsby by • Great Neighbour / Super Voisin
  • 532 Views
  • 3 replies
  • 2 Bravos

How does billing work?

Hello, I have enabled an autopay option, but I am still charged $14.56 in stead of $12.32 per month. Wondering how come...

geopark by • Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

Resolved! Reinstatment

Our Bank Accounts were compromised so all accounts and credit cards were changed.We neglected to advise re the new Credit card prepayment info. The cell phone service ceased. Would like to reinstate with new prepayment info. How ?? 

MaryAnneMasyk by • Great Neighbour / Super Voisin
  • 709 Views
  • 3 replies
  • 0 Bravos

Bill Overpayment

Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

RAS1 by • Great Neighbour / Super Voisin
  • 835 Views
  • 7 replies
  • 0 Bravos

How do I change location?

I have a 780 area code and want to change location for my phone. Is it possible to do that? I have moved to a different community, still in the 780 area code range and want the location to reflect that move. ThanksSheila

SheilaR by • Good Citizen / Bon Citoyen
  • 1241 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't make or receive calls for last 4 days

I can't make for receive calls for 4 days now. I have 2-3 bard on my iphone and Data is woking fine. I've tried using Public Mobile chat http://www.publicmobile.ca/chatbot but I can't get the page to load in any bowser  Is there another way to contac...

morfy50 by • Good Citizen / Bon Citoyen
  • 1383 Views
  • 12 replies
  • 0 Bravos

No network?

Hello, Currently No public mobile network available in thunder bay? Never had any issues previously, just wondering if this is normal or if other users have experienced anything similar. 

sly_sloth by • Good Citizen / Bon Citoyen
  • 1890 Views
  • 13 replies
  • 0 Bravos

Scam from Turkey

Stating they are public mobile +9027008594 saying that I don't have talk what's up with that

PSF by • Great Citizen / Super Citoyen
  • 635 Views
  • 3 replies
  • 0 Bravos

price increase

just looking at my profile and see cost 8th my payment is gone up 20 bucks. From 47 to 67. I have had this plan now for almost 3 years this dec coming. I have 2 gigs of LTE data and unlimited talk and text provincial. 

dnewf by • Great Citizen / Super Citoyen
  • 1878 Views
  • 19 replies
  • 0 Bravos

Text Alerts

Is there a way of getting text alerts when voicemail is left by a caller?

Babineau by • Great Neighbour / Super Voisin
  • 1339 Views
  • 12 replies
  • 0 Bravos

cannot log in

keep trying to log in. just says hello. when I go to reset password it jumps to a screen that says question is case sensitive error though I haven't even been asked a question. Driving me nuts!! tried different browsers, clearing caches.................

bingomadmo by • Great Neighbour / Super Voisin
  • 886 Views
  • 4 replies
  • 0 Bravos

Active plan

I have a 40$ a month plan but I try making a call and it says I have no active long distance plan. It's canada wide. How do I fix this 

Mac84 by • Great Neighbour / Super Voisin
  • 1272 Views
  • 11 replies
  • 0 Bravos

Switching number to a new sim

My husband lost his phone, he as been a customer for over 10 years.He purchased a new phone and a sim card. He need to activate the sim and import hisnumber but unable to sign in to my account. In trying to reset password, I imput answer but says inc...

claimsgirl by • Good Citizen / Bon Citoyen
  • 1031 Views
  • 7 replies
  • 0 Bravos

Resolved! My 3GB bonus promo shows used up, when it's not

Hi all, So I have a 1GB plan with a 3GB bonus on top applied every month. This cycle, I got my messages today about 95%  and 100% usage and my bonus data did not kick in. On my profile it shows used up- 3072/3072MB. I confirmed with my usage and I be...

himanshuc by • Great Neighbour / Super Voisin
  • 1537 Views
  • 22 replies
  • 0 Bravos

Resolved! RE Need help with voucher

To anyone that is out there in Community how do you add voucher when the call center is mnot available for adding minutes to your phone.Also Public Mobile did not warn there customers that the call center will no longer be available.I think that is c...

Mccafe_54 by • Great Neighbour / Super Voisin
  • 1074 Views
  • 5 replies
  • 1 Bravos
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