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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged Twice for Activation.

Hey all, Would anyone be able to help with an apparent double billing issue?I set up with the $35 dollar plan on Jun 16, and noticed in my banking history (paid with visa debit, autopay set up) that I have been charged the initial activation fee of $...

Im moving from edmonton to Bc, how do i keep my usage...

Resolved! Im moving from edmonton to Bc, how do i keep my usage...

hey community, when my friend who has public mobile visited the place i am moving to they couldnt use there service there, we have the same plan. i am moving there in 4 weeks. Edmonton to boston barr, BC. Do i need a different plan to roam? thank yo...

Would Mod consider posting the latest system issue here?

Hi @J_PM and @CS_Agent , Could PM be more transparent ? Lately, there has been quiet some known system issues. For example, it was confirmed that some users have incoming calls issue in the Ottawa area last week. Changing the network to 3G onl...

Sim card not working

Just activated my new sim card and it is not working.

Resolved! service not working properly

Hi,I just set up a phone for my kid and we did transfer the number over from another provider. He did get a message from the provider and he typed YES for the switch. his service ended immediately.It took a bit but is now connected to the network. Ho...

Resolved! Re: Monthly charges

my email in my account: xxxxxxxxxxxxxxxxx not working i need to add my new email address: xxxxxxxxxxxxx this i unable to add in my accountand i cancelled credit card which is in my account, now i want to add in my account new credit card number, this...

Papa Telus new 65$ plan. 😍

Hey all, Papa Telus just posted a 65$ for 15gb summer deal for Ontario. I think that dwarfs all Koodo and PM plans. I know people will say no here but its a real winner. Papa Telus did a good move this time.

Resolved! Cancelling my account

Hi there, I want to cancel my account could you please let me know how I can cancel it?

Resolved! New number, No incoming calls or data

Hi, Just activated new SIM and got a new number. I currently cannot receive incoming calls or access data. I can only call others. Help.

Resolved! Can't text, or use data

I tried all the tips from the website, APN and selecting the network but my texts and data will not work. I have the 25$ plan and got the phone thru public mobile. Calling works just fine so im not sure what to do at this point. The phone is an LG K4...

Calling while in the U.S. ........

......could we at some point when the border reopens have a talk plan that instead of 10 days for $8 could be for a 10 hour service for say $2 or $3?

Resolved! Paying my Bill

I want to make a one time payment with my debit card through my bank. Can this be done? My credit card is being replaced and will not arrive for another week. If my payment is late do they cancel my service?

Resolved! Mixed Service After Porting

Hi Everyone, I ported my number from Rogers yesterday. I received the confirmation text from Public that the porting was successful. Today I getting mixed service. Some calls are getting to me, some not. Same with texts. Is this normal?

Voicemail personal preferences not allowing you to select option to skip password

Resolved! Voicemail personal preferences not allowing you to select option to skip password

Anybody else having this issue? Somehow the feature got re-enabled on my mom’s phone to require entering a password when dialling into voicemail instead of just calling up voicemail and skipping straight to messages. Yet when I try to go and disable ...

Resolved! Login Disabled

Hi, I would like to cancel my account. I tried to login (and did wait an hour) but it still says my account is disabled.

Waste of time

Please call me back to assist on payment this online is not working at all

Resolved! Changed plans… did not get rewards

Hi there maybe someone can help…last month I changed plans just before my regular renewal date so I had to add funds to my account. I didn’t receive any of my rewards $$ money for that month and played full price for the new plan. Is that a glitch be...

Phone issues

is there any way to reach the service provider directly? I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.

Resolved! international plans

hi there, I am moving to Europe for a few months but want to keep my phone number. is that possible? Do you have international plans for roaming?

Google Pixel 3/XL

Anyone looking for a new phone? B&H has on offer in their deal zone the Google Pixel 3/64GB for US $159 (about $200 cdn) and the Google Pixel 3XL/64GB for US $179 (about $225 cdn). Add about another $20 for duty and taxes. Pretty good deal for a bra...

Resolved! apps don't work when not connected to WiFi.

Hi,My kid has my old iphone and we both have identical settings on our phones but apps do not work on their phone if the phone is not directly connected to WiFi. Mine does. ex: Google maps - doesn't work in the car. All settings are the same, the pho...

I have public mobile service for 3years suddenly incoming calls stopped working

Resolved! I have public mobile service for 3years suddenly incoming calls stopped working

I have public mobile service for 3years suddenly incoming calls stopped working. My account is fully paid no issues. But out going calls are working .

Resolved! Got scammed into buying a blacklisted phone, am I screwed?

So, like an idiot I bought a phone off Kijiji. I've never had any trouble buying stuff off there before, but unfortunately there's a first time for everything.So I'm wondering if anyone has any advice on what I can do. Am I just completely screwed or...

Resolved! Locked out

Hi I am locked out of my account and it is asking me to meet a public mobile agent. How do I do this?

Resolved! Re: create a ticket

Hello two pints: 1) You have charged me twice. once when I was buying the SIM card in London Drug at 1187 Robson Ave. Downtown Vancouver . second when I was activating my SIM card later today on 17th June 2021 and you charged my credit card for 44 ...