I am not able to connect to data on my new phone, the public mobile option as a network does not appear.onky able to text or phone.
open ticket with PM support and ask them to check it for you
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
What is the make and model of your phone? What version is your OS?
@8renda-L what brand and model is your phone?
if you are able to text and talk, you are connected to PM network already, just data has problem, could be issue with APN
try to click Reset All network and see if the phone can pick up the APN
if not, go to the APN settings and compare
APN: sp.mb.comProxy:Port:Username: <blank>Password: <blank>Server:MMSC: http://aliasredirect.net/proxy/mb/mmscMMS Proxy: mmscproxy.mobility.caMMS Port: 8799MCC: 302MNC: 220Authentication Type: Not SetAPN Type: default,supl,mms
or default,mms,agps,supl,fota,hipriAPN protocol: IPv4APN roaming protocol: IPv4APN enable/disable: APN enabled
or Turn APN on/off APN turned on
Bearer: UnspecifiedMVNO (Mobile virtual network operator) type: GIDMVNO (Mobile virtual network operator)value: 4D
@8renda-L , can you please try using auto network connection instead of manual search. In the meantime check also that the APN settings are correct and also that data counters limits are not at limit and blocking data usage.