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No data

8renda-L
Great Neighbour / Super Voisin

I am not able to connect to data on my new phone, the public mobile option as a network does not appear.onky able to text or phone.

4 REPLIES 4

Alexandf
Model Citizen / Citoyen Modèle

@8renda-L 

 open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

darlicious
Mayor / Maire

@8renda-L 

What is the make and model of your phone? What version is your OS?

softech
Mayor / Maire

@8renda-L   what brand and model is your phone?

 

if you are able to text and talk, you are connected to PM network already, just data has problem, could be issue with APN

 

try to click Reset All network and see if the phone can pick up the APN

 

if not, go to the APN settings and compare 

 

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

will13am
Oracle
Oracle

@8renda-L , can you please try using auto network connection instead of manual search.  In the meantime check also that the APN settings are correct and also that data counters limits are not at limit and blocking data usage.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone...