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Account not reset

joshuasans98
Great Neighbour / Super Voisin

I paid 25 dollars for a new plan rather than waiting till October 13 because I wanted data immediately. But it looks like the service isn’t working. Plz look into it. Or refund my money

5 REPLIES 5

Alexandf
Model Citizen / Citoyen Modèle

@joshuasans98 

you run out of data or buying add-ons, if you have data

 open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

darlicious
Mayor / Maire

@joshuasans98 

Did you just add $25 to your account balance? Did you change plans? You cannot renew the same plan early. You have to contact customer support to renew it for you.

 

Otherwise your choice is to change plans (if you have promo data you will likely lose it) or purchase a $15/1gb data add on.

 

If you are on the points program you can redeem 10 points for a 1gb data add on.

 

With the exception of 10-day US roaming add-ons all other add-ons are one time purchases that do not expire. Instead they roll over every 30 days until completely consumed.

 

softech
Mayor / Maire

@joshuasans98   try to reboot your phone and see if you can access the new data from the $25 plan

 

also, make sue you don't have a data limit set on your phone and stops you from using the new data

 

DDM69
Town Hero / Héro de la Ville

We are customers so we obviously can’t give you a refund. You’ll need to contact a moderator and see if they can help you. 

will13am
Oracle
Oracle

@joshuasans98 , please try using incognito mode to check your self serve account.  You might be seeing a cached page which contains out of date information.