[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t get setup
I am trying to get sim online and on a plan it won’t accept my address
Resolved! Payment isn't going through
Hello, I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wro...
Resolved! how to transfer landline
it says i can transfer my landline number but when i enter it, says not a valid number
Shortchanged on add on
Addon data disappears far faster than original 8 gig. I bought 1 gig addon - and it only credited .5 gig What gives? Think this has happened before. What a scam
Every self-service option says 404 or maintenance
Every option I choose from the self-serve portal main page says the page is not found or is under maintenance. I cannot do anything. I cannot add add-ons. I have no data and need to add data. When will it be working again!
Resolved! System won't accept my TOWN
Can't change address cause TOWN not listed in dropdown
Resolved! Phone calling and receiving still not working in Sylvan lake,AB
The calling and receiving function for use of cell in Sylvan Lake is still not working since the previous Friday 16th, with lots of info reported to various agents and escalated to your tech team!! When is this issue going to be fixed!! This issue ...
Resolved! all data add ons gone / cannot authenticate to submit a ticket
A little frustrated here, I had data addons on my account taking my data up to 16GB i believe (I can't recall the exact amount) but I ran out of data today - first time ever, so logged in and checked my account to notice all my data add ons are gone....
Payments
My auto renew is set up and there is sufficient funds on the card why is it not renewing?
US package not active; credit card charged twice
My credit card was charged twice for a US roaming package on the same day, and I did not get the package. When I was trying to buy the package, the Web site kept malfunctioning, so I am not surprised that the card was charged twice, because I re-ente...
Resolved! My puk has locked my phone
This has caused me the inability to log into my original public mobile account, as it is 2fa secured. How do I get around this? I have no old browser to use or device to help me navigate past this. I made this new account, what can I do? Is there no ...
Resolved! Sim card
Sim cards are not arrived yet.If I know your terrible shipment I've never ordered.You sent a message to activate sim Even though Sim cards are not arrived yet.What's wrong?How can I activate without sim card?You'd better to track my order sincerely.
Repurchasing Roaming US talk, text and 250 data
Repurchasing options for Roaming US should be updated. Given the fact that the roaming package expires in 10 days and if you let the plan laspe pass the 10 day period, there is a 24 hr window before you can re-add the same package. Signing into one'...
Resolved! account number
I’m trying to find out what my account number is
Resolved! Refer A Friend is not activatedJuly
Good morningMy partner signed up for Public Mobile in July and he has not received his $10 Credit and I have not received the Refer A Friend Credit. He used my code as we were together when it was put in.Let me know what I am supposed to do pleaseRea...
Calls going to voicemail
So for my job my work calls my phone but the last two days I can receive every body else’s calls but no work it just goes to voice mail and I would like this fixed as I need my job so please if someone has any idea what is wrong with my phone and how...
"Current Plan Cycle" discrepancy
I'm not too concerned about this at the moment but ... I joined PM nine days ago. Under "Plan Usage" it shows my "Current Plan Cycle" is Sept 14 - Oct 14. This is correct. However, under "Promotions Usage" it shows that I'm already in my 2nd cycle. S...
Resolved! Change email
Hello, does anyone know how to change your email on your account?
Resolved! my data meter not working
my new cycle started 2 days ago, did not use data at all, and meter showing I consumed all my data since the first day of my plan.can any one advise
Account payment
Why has my account been suspended when I am set up on automatic pay
Transferring number over
Hi I am trying to activate my new SIM and bring my number over from SOLO but its saying i have to enter a Canadian number?number 647xxxxxxxxxxxx
Resolved! Puk code
I need my puk code
Some calls not going through
I have been using public mobile for about 3 years now and a couple of months ago it started happening that some incoming calls to my number are not ringing through. I would just get a message that I have new voicemail and no missed calls or any calls...
$30 credit for Certified Pre-Owned (CPO) phones
The $30 credit promotion for CPO phones should have been credited to your account by now or shortly.
Resolved! @links to members
Hi I forgot my email and password to sign into my account, how do I retrieve that?
Resolved! MY SIM CARD IS NOT WORKING,ISSUE WITH TRANSFERRING NUMBER
NO SERVICE,how do i get to a agent
It would be helpful to talk to someone about this problem but we have a problem with the data usage
We have a $50autopay account with unlimited text and talk and some datawe are now in the us and wanted to increase the data with an add on. Did that and went through it quickly as we are on our boat and checking the weather frequently because of huri...
Resolved! If I add a voucher to my account will it be used instead of my credit card?
Hello, My credit card was compromised and I am not going to get a new one in time for my next payment.If a buy a voucher in a store and load it to my account, will it be charged instead of my credit card?Like, are vouchers used as first payment metho...
Resolved! Lost my SimCard
I lost my Public Mobile SIM card while traveling in Europe. How to I get a replacement and keep my same plan and phone number?
