Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1796 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3542 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33111 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44762 Views
  • 182 replies
  • 30 Bravos

Data add on

Hi, I bought 2gb data but I do not have access to internet (I’m sure the add on I selected was for data).it doesn’t suppose to work immediately? 

Norberto84 by Great Neighbour / Super Voisin
  • 665 Views
  • 4 replies
  • 0 Bravos

Sim card Swap

I have a new sim card and my old one was lost.  I need to activate it with the same number.  Ive submitted a ticket already with no responce. I need help.

UltimateZ by Good Citizen / Bon Citoyen
  • 1434 Views
  • 12 replies
  • 0 Bravos

promotion or reward for new account activation

Hello, I would like to ask my rewards or promotion for a month free of service that I have received email from public mobile and I have encountered and provided every condition you have asked me for. This is the email I have got. "Congratulation.Your...

Canada5 by Great Neighbour / Super Voisin
  • 726 Views
  • 2 replies
  • 1 Bravos

Phone Number

I just signed up for public mobile today (Tuesday, May 4th, 2010 @ 2:00PM) I was given the option to pick my new cell phone number as xxxxxxxxxxxx, After giving out my credit card number, I find they gave me a different number that what I had picked....

Browaty by Great Neighbour / Super Voisin
  • 695 Views
  • 3 replies
  • 0 Bravos

Can't receive texts from Public mobile to set up account

Hi there, Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simpl...

kevinandj by Good Citizen / Bon Citoyen
  • 1416 Views
  • 7 replies
  • 1 Bravos

Resolved! what is a phone call ?

What is a phone call on PM ?  I'm getting minutes where i never had minutes with previous company .  What is a mb of data ?  One  usage chart on my account shows  one number that is about twice as  much as  the other useage chart adds up to  and my p...

barndoor by Model Citizen / Citoyen Modèle
  • 2949 Views
  • 17 replies
  • 0 Bravos

Resolved! unlocking code

I have been given two separate unlocking codes, from Rogers,  for a Samsung Galaxy 7. Both were unsuccessful. Time to give up and move to another phone?

Alex0824Chan by Good Citizen / Bon Citoyen
  • 2579 Views
  • 15 replies
  • 0 Bravos

Card management

I have to change my card information but when I do it tells me the card provider has declined the payment (or something like that).  I have called Capital One and they can see I registered the card (twice actually) and that I tried to put it in Publi...

Shery by Great Neighbour / Super Voisin
  • 551 Views
  • 2 replies
  • 0 Bravos

Resolved! Add On

I just added the US talk text 10 days.  When will it be activated

Pokey by Good Citizen / Bon Citoyen
  • 1388 Views
  • 11 replies
  • 0 Bravos

Billing

I have all my Credit card infor in, so just making sure that it will automatically come off my bank account?? 

FrancesSmith by Great Neighbour / Super Voisin
  • 831 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing

Do i get a bill emailed to me every month?

FrancesSmith by Great Neighbour / Super Voisin
  • 1426 Views
  • 11 replies
  • 0 Bravos

Confusing messaging on new promos and plans

Does anyone else find these promos and plan a little confusing? I thought pm had eliminated the $45/6gb plan? Who in their right mind would pay the "non-sale" price of $50 for it? The lack of any terms and conditions for the 1gb of plan data promotio...

Screenshot_20210503-103020.png Screenshot_20210503-102839~2.png Screenshot_20210503-103039.png

no talk available

I have access to my mothers cell phone account and it wont take calls  says no talk available? account is up to date and paid 

kakie by Good Citizen / Bon Citoyen
  • 1703 Views
  • 14 replies
  • 1 Bravos

Phone Number Recovery

Hello Mobile Community!recently my account got closed so I lost my number and everything attached to it!So now I am here asking is there a possibility to recover my previous public mobile number?Thanks in advance all, hopefully i can get it back.*edi...

Forsaken by Great Neighbour / Super Voisin
  • 1183 Views
  • 6 replies
  • 1 Bravos
Need Help? Let's chat.