10-02-2022 05:01 PM
When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different number than mine. Does anyone have this problem and know
10-02-2022 09:18 PM
10-02-2022 09:12 PM
open ticket with PM support and ask them to check it for you
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-02-2022 06:16 PM
@Ryan_Davies - did you happen to get a 'new to you iphone'? De-Register the old number and set up the iphone with your number.
What happens when you dial your phone number from another phone? Does it go to the old provider's voicemail, or are you getting an error message?
Check that your old account is still active, and if so submit a ticket with Public Mobile representatives (CSA) for help with your porting; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
10-02-2022 05:05 PM
@Ryan_Davies wrote:When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different number than mine. Does anyone have this problem and know
@Ryan_Davies An important part of porting is to get a text from the old provider and reply YES within 90 mis. Did yiu do that? I think you missed that. If so, you should be paying your old provider still.
How long was the porting request. if it is over a month, the porting request would have been canceled and PM assigned you a new number
No worry if you are still paying your old carrier as long as the account is still active.
Let us know when yiu joined PM as the action to take would be different. Also, confirm if you still have thr old sim card and if the old account is active