Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I purchased a certified pre owned phone for my son, that is long longer working. I have submitted a ticket but I missed the agents message. I have re submitted a private request but haven't heard anything, I need this phone repaired!! thanks...
I've just topped up my account and add an add-on and I don't seem to have any service
I can make outgoing calls and text but can not receive calls or text
I recently purchased additional minutes and my credit card was debited accordingly. I cannot make outgoing calls since I apparently have no minutes available
Can I use a single email address to manage 2 accounts (2 phone lines)?
Hello! My grandma has an existing plan which I manage for her. She has a credit balance of $800 and only pays $10/mo for 50min. If she joins public points does she start from scratch and lose theb+$800 credit balance or would the 8 hundy become point...
plz help i need my phone
Hello ! I am in Europe now and I had to change my cellphone so I did and now I want all the app I had but they ask me to verify my account with only my phone number and I cannot receive the code to verify ! So I try to subscribe on WhatsApp but I nee...
Hi, I activated a new SIM card with a new number on an older unlocked phone this afternoon, but it is still not finding the Public Mobile network. I tried to check that it was compatible, but the phone compatibility link hasn't been working for a few...
Hi! Suddenly my android stopped sending group texts and I can't attach pictures to texts! Help please!!!
Tried all AI suggestions.
Hi, I'm wondering how the jackpot works, I got an email about it and the like takes me to the rewards program so I'm not sure how I'm supposed to enter. Is it just an automatic enrollment with the program or is there some way I'm supposed to sign up?...
My account expired while on autopay. I tried to make a manual payment, then deleted my credit card, then added my credit card again - all did NOTHING. So...my text receiving and data stopped working on March 23 - my autopay day is March 25. I manuall...
recent transfer of my PM account to another provider, but have not received SMS yet. When do I received a text from PM?
I don't have access to my email I registered with to reset my password
Following a security issue with my credit card, the bank canceled it and send me a new one. In the meantime, Public Mobile failed to proceed with the automatic payment. THEY BLOCKED EVERYTHING THE SAME DAY: MY ACCOUNT, MY ACCESS, ETC. I'm not able to...
If I switch to the new points program will I lose the bonuses I receive already received and not used up? For example extra data and international calling?
I try to open ticket but credentialis not valid??? Cannot be... What to do?
My number in blocked due to non payment. Please guide how it can be restored.
I've been with PM for years and never had any issues. Nothing has changed with my account or SIM card or phone. All that is happening is I cannot receive any calls or any text messages. But I can make calls and send text messages. I have tried the us...
I have had a few missed calls today, where when I call them back, they tell me they left a message. An hour later my phone alerts me that there is a voicemail. So I check my voicemail, yet there are no new voicemails. Why is this happening out of the...
Got an email for the new Public Points program, but can not sign up because it says my phone number is invalid, and also username or password is incorrect. Anyone else having this problem? p.a. I had a hard time registering to post in this forum also...
hi not able to send or open mms. pl help. shut off voive mail can you remove for good. thanks
Hello, just wondering if someone now’s this one? We are taking an Alaska cruise and coming into Seattle Washington I would like to purchase the talk and text US roaming add on Whom is the US provider that public mobile contracts with? Thank you so mu...
hi guys, my wife's cell stopped working this am out of the blue, no calls or texts. suggestions?
Hello, I have a weird issue and any help is appreciated. I recently ported my number and my partner's number which were in Rogers under same Account# to Public Mobile. After activation, we are unable to call each other but other calls are working. Ca...
my Samsung S7 can send text message but can not receive text message , all phone and other function is fine . it just happened a couple days ago , before that it was fine . Thanks
