Credit card

[ReanneBraun]

I am just wondering how long after you pay if your data reset? My end of bill date is today however my data has not reset and I had anticipated it resetting sometime this morning. 

[computergeek541]

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@softech wrote:

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@not-trust-anyon wrote:

@ReanneBraun 

your renewal tomorrow, after 12pm, and you will get new data.

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@not-trust-anyon  new data and voice minute (if applicable) will be applied shortly after 12 midnight EST

it's only the account status might got update later in the renewal process, usually done by 6am but can be as late as noon EST

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While this doesn't apply to this specific situation, I do know of one exception to the above. If a customer has scheduled a plan change,the client's data counter will actually reset to zero usage again when the new plan takes effect.

[softech]

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@not-trust-anyon wrote:

@ReanneBraun 

your renewal tomorrow, after 12pm, and you will get new data.

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@not-trust-anyon  new data and voice minute (if applicable) will be applied shortly after 12 midnight EST

it's only the account status might got update later in the renewal process, usually done by 6am but can be as late as noon EST

[ReanneBraun]

Thank you, it’s not the data on the my account or usage, it’s the actual data I’m not able to use

[ReanneBraun]

I’ll try this thanks!

[hairbag1]

[will13am · Accepted solution]

@ReanneBraun , the renewal time is midnight eastern time.  So, you have a few hours to go yet.  Your account might not show the renewal being completed until sometime tomorrow.