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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Phone Activation

Hi,I received the message welcome to Public Mobile, but my phone is not working. I tried to insert SIM a few times and to reboot the phone.I can not send or recive texts, talk or data is not working.

Resolved! How do you add a permanent footer to replies like the Oracles have?

Could someone please post how to do this? Thanks.

can't receive phone calls

Resolved! No Service

Public Mobile should be renamed Public Ripoff!. Two months and still cannot receive calls or text. Telus ignores me and moderators cannot get hold of me . Yet Public text me monthly reminders. Biggest run-around ever. Ready to jump ship as everyone i...

What should I do if I forgot my login ID and password?

Spam voicemails

I've been getting a ton of spam voicemails from 604-670-2388. The calls go automatically to voicemail so I only see the voicemail notification pop up. It never rings. Perhaps this is because I have the number on my blocked list, but I would rather be...

Re: Registration says invalid SIM after failed activation

I have a same problem when active another sim card, I try reactive but said invalid and can't login account, how can I fix, Thanks.

My iPhone 6 started saying "searching"

My iPhone 6 started saying "searching" and cannot connect to the Public Mobile Network. I tried my SIM card in a different device and it works fine. Nothing happened to my phone and I did not change my phone, I don't know what caused the problem or ...

10 not added how long does it take

I was given a referral code, how long will it take to show on line

Resolved! Wifi data

Does wifi data used kept separate from the data included in the plans (ie. 4 GB wifi data used but only 1GB regular data so only need plan for 1 GB)

Resolved! Plan compatibility

Do these plans work with Samsung J3 prime? J3 listed but not J3 prime

Porting a Number Failed

I just created an account with Public Mobile and requested to port my number from Virgin. I was informed the port failed due to the account being suspended. I called Virgin to reactivate the account so it should be good now. How do I inform Public ...

Resolved! Renewal date different from account vs text message.

Hi, so my account says my renewal date is March 4. I believe that's correct since my last renewal was February 4. But i just got a text message from PM saying my renewal date is March 1. What gives?

$10 Referral Bonus not added

I've referred 2 people and I see that on my referral list,but I haven't got my 2 x $10 bonus at.What is going on?

So many texts!!!

My first due date was February 23. I am on auto-pay. I received a payment reminder and my payment came out fine.However, I received a number of texts, the same text but with a different due date. Most recently today, reminding me of my upcoming payme...

Is it possible to chat to someone that works for public mobile

Resolved! I was referred by someone, but don't see the 10$ credit.

Was referred by friend and entered code. They have received the 1$ credit, but I am not seeing the 10 $ credit.

Resolved! transferring number from pc mobile

I have sent a ticket, but how long will it take, anyone know? new member, and would like to transfer my PC mobile # to this account.

how do I tell if I received the referral credit?

Signed up my son for a new account, and my account shows the 1$ credit, but his account didn't receive the 10$ .,..... wondering if it takes a while?

Resolved! How do i transfer my rewards to my new account/ph/sim

Resolved! Usage error - Outgoing Texts

My dad uses the phone and he doesn't text (SMS), yet every day his usage shows 6-8 outgoing texts from his number to Destination # 7723. Does anyone know what that is and how to stop it?

reset password to my account

hi, i need help. I reset my password and it says "Sorry, your login attempt failed. Please try again".I reset my password a couple more time and I still got the same message. I then waited an hour and tried again and it says the same thing. Now I can...

boite vocale dans la mauvaise langue

Bonjour depuis mon adhésion je ne peux me servir de ma boite vocale. Le fonctionnement est seulement en anglais et je ne comprends pas comment m'en servir. Y a t'il un endroit dans mes parametre ou je peux changer la langue ??

Data no longer working randomly

I've been trying to use the bot, but when I try and submit a ticket the page shows error so I figure next best thing is to post here. Over last two days, my phone does not have data working. I checked APN settings, restarted, did all the troubleshoot...

Us roaming

I purchased us roaming talk today I received a text telling me that it will expire tomorrow. My question is why is my us roaming talk got cut off today.

my payment voucher doesn't work - I bought it where I have before in the past.

When I try it, the website says: "Unfortunately, Voucher #395525XXXXX could not be added. Please verify the Voucher and try again." I hid the last few digits here, but I can give it to support in a PM. How do I get this resolved please? My phone ex...

Resolved! Incorrect add on added 'US Roaming - 250 MB Data (10-day)'. Can i deactivate it and get money back ?

Incorrect add on added 'US Roaming - 250 MB Data (10-day)'. Can i deactivate it and get money back ?

Porting number from rogers landline

I am trying to transfer my number from rogers landline to my public mobile account but it keeps telling me it was rejected? Gives me a list of "Common mistakes" but everything looks right to me. Only reason I got the account was to port this number...

Oukitel C17 Pro

Does anyone know if this phone will work on Public Mobile?

sim card not working

i had bought a sim card, set it up for my girlfriend, the payment went through and everything. i've tried the sim card on the phone she has, and my old one that was also with public before i got my new one, and it just keeps saying no sim card. what ...

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