[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
referral code to get rebate
Hi people could someone send me a code to get a rebate on purchasing a phone from PM. Thank you
Need to make payment
I missed a payment due to insufficient funds, my account is suspended I need to pay it and get it back I need help
Resolved! eSIM Support
Hello; I know PM is not currently supporting eSIM. But is there any plan in the future that PM will support eSIM? Thank you!
3G USA
Anyone with any more news from this joke phone company on fixing the USA roaming problem.? Very bad customer service. Paying for a plan with US roaming but they cannot provide service.
Payment
I accidentally paid for the sim card that I lost, so I want to have a refund right now.
Public Mobile App?
Anyone else think it would be cool to have a Public Mobile app where you can manage your account and even access the community forum from?
password reset
i set up a new account is on pre-authirzed credit card I need to stop the payment as I lost the SIM card. I cant log in and I cant reset my password
cel user can't call my public mobile phone
One specific person with a Bell Mobile phone can't seems to call me ever.I am getting calls from other Bell users but this one specific user calls my public mobile cel and every time, my phone does not ring and the call goes straight to voice mail. W...
Resolved! My wife’s account disappeared
My wife’s account is gone. Paid up to date on auto pay. No talk, no text. No data. No ISP Info. It’s just gone? I need a CS rep
Inactive account even though PreAuthorized payment
Hi my query was related to the public mobile i had created before leaving the country for 5 months for travel purposes, i come back to find that my number has been suspended and now inactive due to non payment although i had opted for preauthorized p...
Resolved! When do I add the referral?
Hi, I am trying to activate my SIM card and I don’t see the option « if you pay with your credit card you pay 2$less » or « enter a referral code » is that normal? I am choosing the 15$ plan. So the total shows 17.25$. No way to enter that referral c...
Credit card Error on Activation
Trying to activate and tried all the card I have (5 cards) nothing works.Please help.
problem sending text messages to new contacts
For some reason I can no longer send text messages to new contacts. Existing contact messages send fine and I can message a new contact if they message me first. I have two sim cards and it is the same on both. The error message is " Not sent, tap t...
Pre authorized Payment
Hi, I would like to apply for pre authorizesld payment.Please help.Thanks.Lilia
Resolved! looking to buy a flip phone
there used to be a section on the main site I cannot find it now, please post link to the right page
Resolved! Data not working?
Hi. New user. IPhone XR iOS16Cannot access internet. Have tried setting up APN as suggested by SIMON but interface is different from what he suggested. Phone seems to be functioning fine.I have looked through previous questions but don’t see anything...
my number showing up as spam caller
I've had numerous people tell me when I call them that their phone lists my number as "suspected spam". I've had this number over 10 years. Is there a way to resolve this?
Rewards vs Points
Which option do you guys think has better value? Rewards or Points?
Resolved! I did not get rewards
I received an SMS that said:"Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 30, 2022, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with u...
Not getting verification codes or calls
I’m not receiving verification codes and calls, can anyone help me?
Resolved! Phone hanging up
When receiving calls, I can't accept them, after a second they are automatically directed to voicemail.I have restarted the phone several times, I have a strong network, but it is still not working.Any help would be appreciated.I have purchased this ...
Resolved! Changing plan on renewal date
Hi there, A few weeks ago, I decided to upgrade my plan to the $55/month-20 GB plan. I wanted the upgrade to occur on my next renewal date, which is today (September 27, 2022). I just received a text message from Public Mobile that said my plan didn'...
US roaming talk not working!
I'm currently roaming in New York and have 5 bars of lte service on the t-mobile network. However it always is saying call network failure. I verified I have purchased the 10 day add-on for talk and text. I've restarted my phone and set it to automat...
bell counter broken ?
hi I know it's a very small issue compared to some of the issues with the site but is there a fix for the 25 that keeps showing with the counter?
Resolved! Pay voucher refund
I put the payment voucher in yesterday and forgot to change plans. I went to change plans and the voucher was no longer in there. I need to call a public mobile contact phone number or a refund?
Has not incoming calls
Hi After a long time waiting for get sim card my. sim card has not any incoming calls. Please solve this problem or refund my cost
Resolved! Roaming talk is not working in USA
Hi all. last week I purchased Add-on data and talk for the US. I was there for 5 days but I could not call anyone. The 250 MB data was okay and I received texts with some delay. My partner had the same experience. We did all required settings based o...
Resolved! Website is hilariously broken. I can sign in, but I can't access any links, on any browser.
I need to look at previous payments so I can submit receipts to my employer. However, I can't access anything in my account. I can log in just fine, but as soon as I log in, clicking any link gives me a 404 and tells me there is system maintenance. T...
Hurricane Fiona Nova Scotia
My cell data is stocked up but not working (slower than dial up or random). My phone bars are 1 but go to 2 if switch off lte onto 3g. Is it just me and I need fix or is it overloaded system?
