Can't access account so can't update automatic payment

[ESDOLL]

My account self-serve public mobile is linked to a dead email address and I can't get in to change payment from a dead credit card to a different card

[dust2dust]

Never heard of that message. Where did you get that?

[ESDOLL]

Thank you. Done and awaiting acceptance of ticket. I must say this has been a frustrating experience because a) my account email was dead, b) my phone service was suspended  c) for failure of auto-pay and d) none of my usual pins worked. I still have to find out why my valid credit card wasn't used to pay the monthly rate although correctly set up.

[ESDOLL]

I'm back in business through 611 and voucher.

Funny thing was, I couldn't receive a verification code because the text option wasn't there on account of auto-pay failure and service suspended - and the email on file had crashed.

"Thanks" to you helpful community people. Now, what does it mean that I should "send code 9X10 back to Public Mobile Team"?

[BKNS27]

@ESDOLL 

Even if your email address is dead, you can still access your account by having the 2FA texted to your phone.

You will need to contact a CS_Agent to have your email updated by SIMon Chatbot or private message them.

[Meow]

If you still remember password for that email you can still log in.

To change email you have to ask agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[hairbag1]

Go to Shell Gas or Walmart and pick up payment vouchers to cover renewal costs...then dial 611 to add them to your account. Deal with credit card later.

[softech · Accepted solution]

@ESDOLL   is the account still active and can you have the 2FA can send to the phone?

Anyway, you need to ask PM to update the email address, please open ticket as a "Forgot Password" type of ticket

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there