cancel
Showing results for 
Search instead for 
Did you mean: 

Monthly invoice

Reyrayos
Great Neighbour / Super Voisin

I paid my account using the automatic payment using my credit card. Since it is automatic payment, it does not give me an individual monthly invoice. Is it possible to ask for my monthly individual invoice starting January 2022 since I cannot view it anymore on my account? Why is it that there's no contact number of this business phone system and even an email address. Usually a business should have email and contact number for their customers. How are they able to register with ontario corporate registry without the telephone number and email?

I hope I can get an immediate answer.

4 REPLIES 4

darlicious
Mayor / Maire

@Reyrayos 

Public Mobile has always been an online only provider for support and recently has moved all of their services to online only.

 

With the new self-serve accounts that were introduced on July 13th 2022 you now have the ability to download your transaction history for the previous 12 months. However with auto payment you do not get an invoice for those payments and as already mentioned for your previous payments you must contact customer support to prepare and email you your invoices since January.

 

Going forward it would be easier for you to make a top up payment a day or two before your renewal and at that time you will be given the option to download and invoice for your payment. This will be a lot less hassle then requesting invoices from customer support for your payments. You could do this after you are sent the reminder text for payment but you usually occurs two or three days before your renewal.

 

Edit:

It will appear like this with your name, address and Public Mobile account number.

Screenshot_20221002-172311.png

Meow
Mayor / Maire

Yes, it is possible, if you need official invoice you have to ask agent for one.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

softech
Mayor / Maire

@Reyrayos only PM support can provide yiu the invoice.  Try to order it  for couple months at a time as it takes time  week or 2  to prepare 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

 

 

 

Outdoorsman
Model Citizen / Citoyen Modèle

@Reyrayos 

hi to get your invoices you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u