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Network Data

PM-Victim
Great Neighbour / Super Voisin

Used existing phone on another network, it was great.  On PM's though, only get phone calls and text, no data.  Tried the help stuff on PM's site, even the APN settings, although that PM page seemed to be out of date.  No mention of Telus on it, but with PM Sim card, that seems to be what network the phone is directed too.  Seems to be an electronic data dis  Reading requests for help it looks like I'm not alone on this issue, but I haven't read of a solution yet.  Anyone know?

10 REPLIES 10

darlicious
Mayor / Maire

@PM-Victim 

Umidigi phones in particular can be an issue and they do not automatically update the APN. In future if you have the same problem you now know to check your APN and update it. These phones will often default to the main carrier of the network if another sim card from a different network or provider is inserted in the phone or if you are roaming on another provider's network...... instead of populating the APN of the subsidiary brand that you have service with in this case telus rather than public mobile.

Hi @PM-Victim happy that you got it figured out without going to CS Agent  🙂

PM-Victim
Great Neighbour / Super Voisin

Just wanted to say Thanks!  I went over the APN settings again like I should have before.  I had missed one of the Telus things that I guess the APN's auto set to since MB uses their Network.  I'm glad this worked since my phone, a UMIDIGI is not on the list of phones.


@Alexandf wrote:

@computergeek541 

maybe


@Alexandf 

 

Maybe it is too easy reply just to ask everyone to open ticket with CS agent?

 

yes, they are superman, nothing they cannot fix  🙂

darlicious
Mayor / Maire

@PM-Victim 

What is the make and model of your phone? This will help us help you. For example if you have an iPhone then you have to check for software updates and then update your carrier profile either over Wi-Fi or by connecting to iTunes. If it's an Android phone then you need to update your APN but older versions your OS can be an issue depending on the type of phone you have and may need additional troubleshooting tips to update your APN.

Alexandf
Model Citizen / Citoyen Modèle


@Alexandf wrote:

@PM-Victim 

use different browser,open incognito mode,clear cache,cookie, trying Login

still not fix it, open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


This might not be (but it could be) an Public Mobile account issue. Before contacting a Public Mobile CSA, any possible troubleshooting should be first performed.

Alexandf
Model Citizen / Citoyen Modèle

@PM-Victim 

 open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@PM-Victim wrote:

Used existing phone on another network, it was great.  On PM's though, only get phone calls and text, no data.  Tried the help stuff on PM's site, even the APN settings, although that PM page seemed to be out of date.  No mention of Telus on it, but with PM Sim card, that seems to be what network the phone is directed too.  Seems to be an electronic data dis  Reading requests for help it looks like I'm not alone on this issue, but I haven't read of a solution yet.  Anyone know?


This could be an APN setting issue.  To start, please compare the setting on your device to those in the following link:  https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone

dust2dust
Mayor / Maire

So what are those current APN settings? And did you check your account to see if you have data left to use? Click on the little spinner refresh icons lower down to update things. Or use private mode.