Community

Resolved! Changing phone number

if I want to change my current phone number is it a simple process that I would take care of my self, and if so is there a charge for number changes?

Resolved! Promotion not applied

Hi guys,I finished setting up an account March 11, and forgot to put the promo code (12MONTHS2GB) in. Tried applying it to my account but it says it's invalid. Steps from here?

Resolved! Can't Access Account Without Access to Email or Access Email Without Phone

I forgot the password I used for both.  Its been a few months since I last logged in and I dont have the phone anymore.  The PIN recovery Doesn't seem to work nor the Can't Verify option.  Nothing loads after I click "Verify" so I cant even submit a ...

Resolved! No servis

I ported out from telus my phone said no servis i waited called telus port out succseful still no servis bought new sim tried that no servis changed number no servis tried the sim in annother phone no servise reset carier setting no servise any sugge...

Resolved! Customer Support

There's no way to reach customer support. I am unable to make an online account because the website doesn't send me the six digit number.....it just keeps repeating that I have successfully setup the 4 digit code. The code that I setup at Walmart The...

Resolved! Locked Sim Card

My phone says "SIM CARD IS PUK-LOCKED" I have 3 trys left or it will disable my sim card forever what do I do, I dont know any codes.

Resolved! will my phone work in Saint John City in New Brunswick

Hi, I have the $15/m plan and my home province is Ontario. Will my phone work in Saint John City in New Brunswick or do I have to take an ad on feature?

Resolved! forget my security questions

I can not connect me cause I forget my security questions

Resolved! Can’t receive any phone call

I can’t receive any phone call after I changed my phone number.

Resolved! Invoice Request

Invoice Request from 21.08 to 21.11

Resolved! Data add on

I tried purchasing 1G data on my plan and proceed with data add on and made a payment of $15 however, not too sure if it has been added correctly. I restarted my phone after the purchase. Do I need to make full payment of my plan before purchasing th...

Resolved! Loyalty Points have not been applied to my Reward

Last month I got a text message from Public saying I was about to complete 1 year of being a client, and therefore I would start getting $1 off every month for loyalty. However, this month I did not get any Loyalty discounts, and I still paid the sam...

Resolved! scam call

Hello,  My customer service of alarm company gave me a wrong number. I called this number, and was told that call would charge me $ 499. Is it possible verify this situation ? Thanks

Resolved! Changed devices sim doesn't work in new device

Resolved! Transfer Account Ownership

Summary: I am looking to transfer the ownership of my account and phone number to my friend and want to make sure that he can bring this phone number to other service providers in the future.  I have a prepaid public mobile account that I am no longe...

Resolved! 2 Add on US roaming 10 days

I have 2 Add on US roaming 10 days on my account. How can I get rid of one?

Resolved! Can't log in

I can't seem to log in, and when I try to reset my password with my email, I get a login error.  Can someone help me out?

Resolved! Receiving text messages while outside Canada

Will I be able to receive text messages while I’m on vacation outside Canada?  (Not U.S. so no option to buy add-ons)

Resolved! I cannot install Whatsapp

My phone number starts with 437 ... Whatsapp says it's not a valid Canada number What can I do?

Resolved! payment

got a text saying your plan did not renew because we did not receive paymenti have sufficient funds and have my new master card with all the proper info in theretalked to simon the gobot thing and he said to come herehow do i get this resolved?

Resolved! HELP applying promo code

Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I ca...