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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! porting number

hi i ported my number from previous telecom, igot ported but i am not able to recived call just able to do outgoing call, please help

Resolved! Porting A Number

When submitting the form to port a number, how do you know it was submitted? I ask because when I submitted mine, I got no confirmation. The only thing that happened was that the Submit button was disabled but the form didn't clear itself. I didn't ...

Transfert de numero

Bonjour, J'ai essayé de transfere mon numero mais j'ai fait une erreur dans le formulaire sur le numerop de compte. Le transfert n'a pas ete fait et je veux corriger le numero de compte mais je ne sais ou le faire. Pouvez vous m'aider?

update data settings

I just set up my account and on the package that came with the SIM card it says I have to update my data settings after? What do I have to do?

2UT2 all circuits are busy

I have been trying to call Lindsay On and keep getting "2UT2 all circuits are busy." I can call other people and receive calls. Not sure what is going on. Is it a coverage issue? Any assistance would be appreciated.

Restore services to port number

Hi, can you please restore my services to my phone number I can provide my account number and details, doing so will allow the mobile number to be transfered. Thank you.

Can't dial out, can only call from contacts. Help!

Just discovered a major issue where I can not make any calls by keypad-dialing the number, I can only make calls by calling from my contacts. If I try to DIAL a number, regardless of whether they are IN my contacts, I immediately get this message: "N...

When does PM support esim?

Telus and Koodo already support esim. Why PM still didn't support esim?

Calls and text are good, no data

I can call and text to and from the new phone, but my data refuses to connect. Help?

Resolved! Prepaid Data plan is not working!

Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?

Data not working

Need to speak with a mod. Data is not working?

Promos

I'm new to PM but my friend has been here awhile. She gets promos she says but I haven't seen any. When will PM start sending me promos like bonus data?

Resolved! Change Plans Month to Month

Is it best if I want to change my plan month to month to do it on the anniversary day or it doesn't matter? In the summer when we are at the cottage, we have no wifi so I would want more data on my phone. Thanks

Resolved! Data Overages

What happens if I'm at the end of my data for the month. Am I charged overage or does my data stop until the next cycle? Thanks

Re: New Activation - No Service, Number Porting

@RyanB Did you contact the moderators as@Jb456 suggested? You can also contact the, directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437Your SIM may have to be reset.

Resolved! Data Speeds

Can anyone comment as to what ave data speeds you're getting with PM. Im new to PM and I noticed that when I change my preferred network type settings from 2g/3g/4g (automatic) to 2g/3g I get better speeds. So I went from 3mbps to 7mbps roughly. T...

Resolved! Business number handling?

I switched my primary personal number over to Public Mobile about a month ago and am really enjoying the service! But I'm about to establish myself as a freelancer and would prefer not to give out my personal number for business contact. I have a sec...

Resolved! charged twice for add on

Hello, I purchased a US Roaming and data add on and my account was charged twice for it. How do I request a refund?

Resolved! Shifty Shop Stole My Referrals.

This may be a weird issue but here goes. I went into a little local computer repair shop to buy two Public Mobile SIMs; one for wife and one for myself. I had no idea how the rewards system worked other than you could get them. The guy said they had ...

Resolved! Port to another carrier

hello I just ported my number to Fido and wanted to get a new number on my public mobile account to give to my mother when she is visiting, but now I cannot even access the online service and I had 22$ in credits , how can I resolve this ?

My account blank/dead?

Is it me or everyone has this issues? i try to access my account at PM main page. But the page qwnr blank and stop loading, i try with my phone and my computer at home, it still has no response for past 15 minutes.Can someone help me? Meowington

Self Serve pages loads blank

I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?

Set up account, says email address invalid

Hey, I just tried to set up my SIM, but the page said error and told me to log in again and now it tells me that my email address is not recognized. I tried to register my card again and it tells me invalid SIM. Can anyone help?

Resolved! I purchased an add-on. Do I get more minutes?

I purchased a 200 min US and Canada Long Distance add-on.Question 1. Does it work for only long distance calls or all outgoing and incoming calls? If I use up my minutes in the plan, can I use the minutes in this add-on? Will this add-on expire?Quest...

Refund

I mistakenly add-ons US roaming data. How could I get money back?

Resolved! Legit?

Recieved a text that appears to be from PM about a Koodo offer. Is it safe to say this is a legit text from them? I think Koodo/PM/Telus are all related?

Resolved! plan expired, set up autopay. do i still need to make a one time payment too?

Hi I thought I had set up autopay at the retailer when I got my phone..apparently not because today i got a message saying that my payment was due tomorrow and there isn't enough money in my account to renew. And indeed when I logged in it said my pl...

Resolved! Port from Koodo

Howdy. New to Public Mobile. Need to port-in my Koodo number. Next steps please. Bryce

need help to get my account. number

hi i forget my security question , and password. need help to get account number. kindly help phone number is edited by computergeek541

Resolved! Why is Koodo sending me text to move from PM?

Just Wondering why I got this? edited by computergeek541: removed phone number

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