[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone Number Setup
Hello, I need help setting up a phone number after inserting a sim card from public mobile
Resolved! Need to change My Account email address
I would like to change My Account email address to a new email address. How do I go about doing that? Thanks.
Plan change without notice?
I used to have a plan with 8g of data and i just noticed it had switched to 4.5g of data without any email or anything, was always wondering why i started running out so fast, tried submitting a ticket but it keeps giving me a login error so here i a...
Resolved! My Unused Data Add-on Did Not carry to next cycle
I redeemed 200MB of Data using my points on August 4, 2022. I did not use much of the 200MB of extra data.According to the website, reward data will roll over to the next plan cycle.When I check Data usage on the My Account tab, it only says 250MB (t...
Plan incorrect and data usage
Hello I received a text that I've used 75% of my plan data but I've only 1 week into this current cycle. It's possible I had my wifi off too much, but it's odd. When I check the status on the public mobile site it references my old plan that I change...
Resolved! Change account name and email
Hello, I need to change the account name and email address. I am giving the account to my son and I don't need to pay for it anymore. Is there a way to do this as I could not find a way to do it online. Thank you.
Resolved! Trying to activate phone number
We are trying to activate my line with what was out family's landline. It was working to make calls out. Cant receive class. Someone from Telus called us this morning to say we could not have this number. They did not leave a call back number. PLease...
Resolved! Pre authorized payment
I noticed that my payment date is getting earlier and earlier since quite a few months ago. Could you explain, please?
No calls/text/data after plan renewal
My plan was changed this morning. Now I have no service at all. Phone connected to PM network, but doesn't work. Anyone who tried to call me, had a message that my number is not working. Cant text or receive text. No internet at all. Only thing, I ca...
Resolved! Why was my Credit Card charged more that $15?
I just joined, and am on the $15 plan. Looking at my credit card I was charged $16.95, why is that. When I go on the Public Mobile payment history it still says I was charged only $15. I know maybe there is tax or what ever, but then it should show t...
Resolved! Credit card: We were not able to process your payment
Hello all, Both of my sons tries to register with PM but their credit cards are refused. My youngest son uses mine (which works with PM), but it doesn't work. What can I do?
Resolved! Number still not ported to PM
I still do not have my old cell # transferred to PM. Have been activated, got a new (old Sim), proceeded to OK 'Yes;' the change of number, rebooted new cell and put in new PM SIM which I did, so far have waited 3 hours once done and have not heard ...
Resolved! LOGIN ISSUE
I've been trying to pay off my account so my number can be unsuspended and I'm having trouble logging in. I know my account email and the password but it asks for verification from an email i have no access to. ive been at this for a good day now and...
Resolved! Can't sign in
Unable to sign in to self serve (no longer have access to the email that the account was created under). 2FA tries to email.. and texting code / using PIN is not an option provided. Unable to make a payment (uncertain why, as the CC on file should be...
Resolved! can't call or recieve
Hello, activated my account 5 days ago. works most of the time but while in the house with 4 bar signal strength my phone wont call out or receive calls. Tried the normal troubleshooting steps but no luck..anyone have a solution.
Resolved! Phone plan not working
I have just changed my phone plan for this month. I have made my payment, and it WENT THROUGH. As well as on my account it says it is activated. But it is not working on my phone. I cannot text, call, or use my data. it took me almost a day to get ...
phone not able to connect via network
I have my credit card on file.....issued payment....twice bought voucher.....phone still will not connect to network
Resolved! Text messages
Where do I find questions asked by others in the community?
My Account
I realize I can go to my account - previous history It shows exact amount that I should pay for next bill. However when I look on my account history, I read the debits and credits but it does not show exactly what I paid on last bill - hst, etc. Is...
Can’t sign in
Any body knows how to deal with it becoming annoying at this point I need to pay and I can’t sign in because of maintenance thing please help
Upgrade the plan and now no incoming call
I upgraded my plan yesterday and as of this afternoon I have no incoming calls. If Telus network is used, the caller gets the message: the phone does not allow incoming calls, outside telus: please check your number. Have reset everything including ...
Cannot Transfer from Public Mobile To Another Service Provider
I am transferring my Public Mobile Number To Another Service Provider. I did receive an SMS text message on 11Sep2022 that reads as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To...
Resolved! My Account Log in Issue
I reset my password but still can't access my account. In fact, the sign in page won't even load now!
Is the website/account rewards page down?
I get this message when I try to view my rewards "This page is currently unavailable or down for maintenance." and when I try to sign into my account/view my account page it loads until it times out saying the webpage is no longer vaild, I've tried l...
Trouble setting up new phones
Hey everyone, I was wondering if anyone else has run into this problem. I used to have a Telus account and tonight I switched to Public Mobile. On my old accound I had my three kids as subscribers. We were all under the same account number. We are al...
Renewal Glitch: Plan Renewed, Now Cannot Receive Incoming Calls/Texts, My Number Shows As Private
Hello everyone, My plan renewed today ($40/3GB/Unlimited Calling). Since then, I cannot receive calls or texts, and when someone calls me, they hear "You have reached a number that is not equipped for incoming calls." I can make outgoing calls, but n...
New sim card
I am trying to activate a new SIM card PM for my mom. now during the process it keep saying the SIM Card is not valid . It’s new and I just opened it
This isn’t right! What is going on? THIS NEEDS TO STOP 🛑
thread has gotten out of hand
