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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Blatant Price Manipulation by Public Mobile

I just wanted to come on here and express my disgust in regards to PM's latest promo. Claiming to offer a "$5 discount" across plans when in reality the plans itself have been jacked up in price by $5 and offered for the same price as before. This is...

Resolved! Re: Phone isn't accepting incoming calls

I transferred the service to Public on Tuesday, it still does not allow inbound calls stating that I am not available. All other services work

Resolved! Re: Beginner’s Guide to the Community

I’m a beginner.. don’t use my phone much. The problem I have is my voicemail.I have never set it up that I know of. Anyway when I go in it asks me to put in my code followed by #. I do that and she comes back in and says, put in your password followe...

Resolved! Dropped calls after 10 minutes???

I made a call yesterday, around suppertime, to another mobile number in my same city. After 12 minutes, I heard 3 short beeps, then the call dropped. I called the number back, and after 10 minutes (close to 11 minutes), same thing. 3 short beeps,...

120$ 12gb lte / 90 days (-21$ rewards)

Hi everyone, with the fall 2016 plan. We used to receive koodo offers like crazy to get us to "upgrade". I feel this grandfathered plan is still am awesome deal. Have any of you migrated or are the rewards keeping you here. For a 3+ year old plan...

Resolved! Funds did not top up

Hello I am having trouble. I used a voucher to add funds to my account. There was no error and seems to have taken successfully. However my funds on my account have not increased and the voucher is now reporting invalid.

Resolved! Minutes

If I run out of in plan minutes will I still be able to receive incoming call and text?

Resolved! wanting to activate second phone

Hi I bought 2 phones I got one activated but it will not let me activate 2nd one says have to use different email Please help Thank you

Resolved! sim card error

I completed activation with full payment, but got a message from my phone: "failed to read data, network or sim card error." Anyone can help please? thanks

Notification not working tonight?

is it just me? Notification not working for me.. it's just saying "You don't have any notifications. "

Non-Credit Based Payment Options/Autopay Registration

Public Mobile's prepaid service allows for almost anyone the ability to access an affordable cell phone plan without the need for credit score checks or jumping thru hoops that many other providers require especially if its postpaid service. Vouchers...

Resolved! Texting &/or SMS

Are SMS &/or texting one in the same, what's the difference?

Resolved! Porting & billing

Newbie here! Once I have ported my number to public mobile, does billing stop with my previous carrier?

Resolved! Number Transfer

How long does it take for a tarnsfer to complete? Not Koodo or Telus

Resolved! Unanswered calls do not go to voicemail

Fixed the phone to ring up to 6 times to allow more time to answer. However any unanswered calls do not go to voicemail. How to fix?

Resolved! Is there new promotion with free SIM?

I am currently using PM but asking for a friend

Activation

I keep trying to activate a new account but it keeps telling me invalid sim. I tried using incognito mode and different browser but that didn't help. What's my next move?

lunar new year plans

Resolved! lunar new year plans

Hi I just wanted to ask if you switch a $15 plan to a $25 or higher plan can you get the "Lunar New Year" promotion still? Is it just for new activations only?

Resolved! Can't Dial Out

All of a sudden today I can't Dial out. I keep getting the response that they're unable to complete the call and I need to add it onto the plan as it's a long distance call. However, it's to my voicemail and it won't let me dial into that. Thoughts?

Resolved! Can send texts and phone calls but can't receive them

Hi there,I just switched to Public Mobile from Rogers about 2 weeks ago. I just found out that I am not receiving text messages or phone calls since. I can make phone calls and my texts go through, I just can't receive anything How can I fix this? Is...

Resolved! How do I know my add on has been added to my plan?

I’m running out of data so I just purchased $15 for 1g, how do I know it’ll be added to the plan? I want to make sure it’s there and will be topped up...any help please

SIM Card is Updating .... ???

So this is the newest problem.Phone locked up with this screen message.You have to power off and on for it to leave. But it comes back after a bit. I've been having problems calling out. I would get the message, "You do not have Talk on this plan" b...

New Add on for long distance calls 15 dlr plan vs talk time add-on

Resolved! New Add on for long distance calls 15 dlr plan vs talk time add-on

I am on the 15 dlr plan and previously purchased 500 minutes talk time as an add-on should I exceed the 100 minute limit in any given month. When I saw the change in the long distance costs I purchased another add-on for 500 long distance minutes. ...

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