Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email change

My email address needs to be updated to my new one. How do I contact the moderators? Thanks!

Monthly bill

Hello,I have a $15 plan, with autopay (bonus: $2) plus the $5 for the Lunar Year.So, I don't understand why, in my account page there is $9 instead of $8 (15-2-5). Regards

Resolved! Public outage

I'm now in Thornhill, Markham. There's no bar/signal at all and can't call. How do I know if Pubilc Mobile Network is down or if it's isolated case? Is there an "outage map" like Rogers? Does PM know their network is down?

sim not working

my sim not working

Account

When i signed up for public mobile. They put mine and my husbands email the same. I cant get access to his account. I need to change his plan. Help

Adds

I'm new to public mobile and have noticed I have adds popping up on my cell phone now, I never have before. I had done a factory reset prior to inserting the SIM card. Is this normal?

Resolved! No Service - Iphone 8 Plus

Hey Everyone! Bought a second hand phone (I know, I should have looked at it more but I didn't so please just help), and when I went to put in my sim card it recognizes it as Public Mobile but says "No service". Everything else on the phone works it...

Resolved! Use Data for MMS Only

My PM plan comes with a limited amount of data that I do not want to waste. Based on what I have read, MMS messaging requires an active data connection, but does not use your data. My first thought was to create an APN and set it's type to MMS only. ...

Resolved! Freedom Mobile $10 Family add on vs Public Mobile $15 plan

I've been on the Public Mobile $15/mth plan since March 2019 and receive discounts for autopay ($2) and friend referral ($1). So my monthly cost is $12. Coming up to my 1 year anniversary I should get another $1 off for loyalty. Freedom Mobile is ...

Virtual Network Operators

https://globalnews.ca/news/6576650/telus-ceo-jobs-crtc-mvnos/ Would this be good or bad if there were more competition as far as mobile services offered in the Country.

Resolved! finished minutes

If I have used all the minutes in a Canada wide plan, is there a way to but more without changing the plan?

Resolved! How do you become an Oracle?

Now that 2 Oracle's have gone off into deserved retirement . I would like to know PM 's criteria for picking Oracle's. Thanks.

Resolved! You can now pay for your SIM with PayPal. Will you soon be able to use it for your service?

It seems that PM is allowing SIM purchase by PayPal https://store.publicmobile.ca/cart . Will paying your self service account with PayPal soon be an option here?

Switching carriers

Do I need a new SIM card to change from virgin mobile to public mobile?

Resolved! Voicemail - Accessing Recently Deleted Voice Msgs

Hey, so I'm able to get into my voicemail and listen to my voicemail remotely but I accidentally deleted a msg and then when I try to go to retrieve recently deleted messages by dialing 19 or *3 through the options they give it says invalid entry.. i...

Resolved! Refer-a-Friend Reward

Are you able to see which person or number has signed up under you? Also, I currently have $3 discount each month, does that mean I have referred 3 people?

Resolved! Setting Up Call Forwarding

Do you need another number for call forwarding or does Public Mobile give you another number. I have seen the article about call forwarding but doesn't mention anything about the other number needed.

Resolved! Doubts about data add-on

I am a new member to public mobile. I selected the $15 plan woth autopay option. ImI looking forward to add the 1gb 4g data add on. So does the 1gb 4g data grts activated only after i consume all the 250mb 3g data i have. Or can i use the 1gb data ri...

Resolved! Re: No calling

I'm using a Samsung s8

No calling

I purchased a new connection today. Internet and messaging work but I'm not able to make/receive calls. If someone calls me, then it goes straight to voice mail. I'm using Honor 9i.Can someone help me with this?

Resolved! Lost my access to self serve email.

Hi, tried to send a support ticket but they had an error logging in even though it logs in here just fine.Need help getting new username and password for my account. Thank you!

Resolved! Activation/ porting problem

Hello, I'm new and trying to port my husband's number from Telus the bot says it could take up to 2 hours to port a number but it's been longer than that. Tried to summit a ticket, made it to the end of all the questions and can't submit for some r...

Resolved! Phone number transfer

Someone left me a voicemail that there is something wrong with the phone number that I transferred from other company.But since there is no customer service not sure what is wrong nor to get idea what's going on

Resolved! Name on phone

When I call someone my name doesn't appear.What do I do to put my name on the phone with my number

Resolved! How can I stop a caller sending me text from his phone everyday

There is an individual sending me texts everyday, exactly at the same hours every single day.I called him today and I said to stop it but he is refusing to send texts from his phone How can I block his phone number.

Resolved! SMS for CCTS from text 5129

I received 2 messages within minutes from each other saying its from Public mobile and that unsolved complaints I should contact CCTS etc.. The text came from 5129 instead of 611 and I was wondering if it is a valid text

Resolved! Do I need buy data add on?

I lived in Toronto,I have $10/30days plan ,50min Canada wide talk and 1GB promotion data credit,I will go for 1 weeks vocation to Banff Calgary,according for my plan can I use that 1GB data in Calgary or I need buy data add on ?Does my phone call sti...

Resolved! U.S. roaming data not working

Hello, Community! Help, please. I am in the U.S. Yesterday I purchased the $20 roaming talk-text-data plan. Texting works fine. I haven't tried talk yet. Problem: can't access the internet. I enabled Mobile Data and Data Roaming. I have APNs: Mobil...

Adds on

I already have a regular 45 dollars plan every months, and I want to get US roaming adds-on, 25 dollars. It said I need to get the plan that I already have together with the Roaming adds-on, in total 70 dollars. The fee for the monthly plan has been ...

Resolved! can't change credit card

I am trying to change the credit card for autopay. I can only disable the autopay and then when I try to set up auto pay again with a new card, the old card is still there. It won't let me change to a new one.

Community

Forum Posts