Community

Change plan to 4g $55

I changed plan from 3g to 4g 20gb $55. But why my account still show the old plan. I choose change now. 

International calls

How much they charge for international Call out side canada if you had only the simple 100 min 250 mb 15$ membership active ! ???

Unauthorized charge to my credit card

Unauthorized charge to my credit card

Data not working all the time.e

This has happened a few or more this year where my data hasn't work for a few day and than other times is doesn't work fo hours and I have message about this and ask for a refund on my account and have not got anything done about this so if it doesn'...

To change your number

Is it free to change your number or dose it cost and if it does how much to do this.?

Activating a Suspended Account required time needed.

I was wondering if the reactivation of an account is currently taking longer than the stated 30 minutes. My account says active by my line isn't working. I cannot call my number. It has been a few hours. Thanks

Why do I keep getting a 404 error when log in to public mobile

Email

My daughter does not know the email she used to create the account. I need access to that information so I can add data to it. I pay the bill. I need help to fix this and can’t find anyone to speak to. 

This is Pam Prasad

I lost my phone and I want my number still but, the verification code keeps going to the number that I don't have for now.   I can't sign into my account because yahoo keeps sending the code that you give to them using my stolen phone.  How do I keep...

Suspended account not activating

HelloI am trying to reactivate my suspended account, i am within the 90 days and i have enough balance in my account, i try it and get the message below but nothing changes. i have been trying this for 3 days and it still does not work. please give m...

i cannot access my account at all

i checked all my emailsmy number is the samecannot reach anyone at allthis is the worst customer support everhow do i login to my account i want to upgrade my plan

How does the Reward system in Give-back work

Hi everyone,I was wondering how does the reward system in this community work?is it by answering questions or by commenting/helping etc thanks   edited by computergeek541: miscategorized

Porting landline

Hello, we have reactivated our Telus landline number in order to transfer to mobile. Telus have confirmed reactivation. Please help with reinstating port. 

Text msg

Text msg are received in French, I'd like to receive in English. Please.Wayne

Email reset

I forget my email id of my account and now I want to reset it

transfer of my account from Bell to Public mobile may not have been successful

I have noticed that I cannot reach some of my contacts by text or phone. When I recently sent a text to my daughter. it came to her with adifferent phone number. She wondered if I had changed my phone  number, I did not. I had requested through Bell ...

my account

I can't log into my account my email needs to be changed because it has been hacked and no longer works

Shutdown an account

So I have an old account that could not be accessed by me nor a customer support agent because inputting the correct password was locking me out of the account and I had 2FA enabled. My service wasn't working, and public mobile's email reset function...

Refund needed

Hi! I went to Michigan and did ask to ad ons for 15$ for roaming and call, I taught it was data. Then nothing works. I then added on a 20$ for data and call and text. This was done this past Friday- Saturday. Then again, my text did not work and got ...

Phone showing 3G even though I paid for 4G contract

I just purchased a 4G monthly plan and activated the sim on my phone but it is showing a 3G signal. The signal bar shows full signal strength but it is showing 3G. Any help please ??

Roaming

Today I tried to purchase the 10days for $10 roaming plan offered to me by Public while we're travelling in the usa.  Does work don't bother trying it,  something to do with usa carriers and  3G and 5G  Poor excuse I'd say, everyone knew this was com...

New phone

hi, I would like to know what I suppose to do if my phone is not working properly and I would like to replace it, but I still want to keep my SIM card and plan, pls, answer ASAP, thanks

Password rest Cant access my account

I have changed my password and i still cant access my account It then says verification needed I put the numbers in again and till need verification i have been trying to see my balance for 2 weeks I need to purchase an add on I am in the States and ...