09-30-2022 01:12 PM
Hello,
I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code but obviously I'm getting no where on my own. 😭
Solved! Go to Solution.
09-30-2022 07:44 PM
09-30-2022 07:15 PM
You are very welcome. I'm originally from Nova Scotia and my parents live in antigonish so my heart goes out to everyone down there. I will be there in the spring so hopefully life will have started to return to normal for most but I know there are many families whose lives are forever changed by this furious Fiona.
09-30-2022 06:53 PM
It was an easy process following your instructions. Thank you so much!
09-30-2022 03:02 PM
@Guylune Are you entering it exactly as the offer your received? If you're still having issues and you qualify, then submit a ticket and ask customer support to add the code to your account. Here's couple of links to support, try chatbot first.
chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I'm glad that PM is finally offering some help for people impacted by this hurricane.
09-30-2022 02:04 PM - edited 09-30-2022 02:06 PM
@softech We only have one area code in NB.
09-30-2022 01:47 PM
@Guylune I think is is based on area code
Only area codes from affected provinces will work
09-30-2022 01:39 PM
It's region specific.
09-30-2022 01:36 PM
Log in your account, then go to Plan and Add-on... at the bottom on the right, there is a place to enter : New Promotional Code.
I entered mine but it says the code is not valid!
Anyone else ?
09-30-2022 01:33 PM
It's great to see that public mobile stepped up to help out their customers in Atlantic Canada.
09-30-2022 01:15 PM
Thank you so much! The extra data is very much appreciated. Only good thing from this hurricane! Thank you from Nova Scotia ❤️
09-30-2022 01:13 PM - edited 09-30-2022 01:14 PM
Login to your self serve account. Go to the plans and add-ons page. Scroll down to the bottom of the page. Enter the promo code in the promo code box. The site is slow today so be patient.