Account

[Marty4]

Can I talk to an agent.  Please 

[Meow]

No live contact with agent. Only through persona mail. Let us know your problem and we will try to assist.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[RossN · Accepted solution]

@Marty4 Hi is there anything we can help you with? If not to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Dunkman]

@Marty4 

With Public mobile, there is no person to talk with either via phone or live chat.  Customer service is done via the ticketing system or private messaging customer service agent.  Usually takes 1-2 hours for CSA to respond. 

Do you have a specific request or question?  Many questions can be answered without the need to involve CSA. Customers on this forum can help.  

To contact customer service agent (CSA):

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[darlicious]

@Marty4 

Sure...how may I direct your call? A little info on the issue will help me help you.

Edit:

If you don't wish to share then click on this link.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...