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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Four Credit cards declined

Resolved! Change plans

On Saturday AM I changed my plan to $50.00/ month to allow usage in the US.The payment was immediately processed , I am now in the US and have no service .Please can you help? Thanks

Other people can't receive my text messages

Dear sir or madam, Something happened to me recently. Everything was normal in past three years, but one of my friend couldn't receive my text message anymore a couple of months ago, but I could receive his, so I didn't pay much attention to it since...

Resolved! Getting a daily “You’re one month away from your loyalty reward…” SMS from 611

Title says it all. I’ve been getting the reminder daily by text message for the past several days. Is this normal and/or is there any way to stop it? It’s nice to know, but once is enough! lol Thanks,Michel

Resolved! Help with making a payment

My auto pay with my Amex was not charged there for my line was cut off. I need to make a payment and cannot log on …. Please call me

I am trying to register

I am trying to register my new Public phone

Resolved! during the Dec 2021. I referred a friend to use Public mobile, I already got one $5 (1/6 $30) ...

during the Dec 2021. I referred a friend to use Public mobile, I already got one $5 (1/6 $30) for this month.Under new points system rewards, do I stil get the remaing 5*$5?

Resolved! Credit card did not take

I switched my credit card over to my visa debit as I had to close the cc due to a fraudulent charge. My payment did not come out and I have it set up for auto renew. was there something I missed? It did say it was accepted when I changed it.

Resolved! My Rewards Sign in - ACCOUNT SUSPENDED

So I signed into their new portal for My Rewards, and then I noticed a big fat heading after I logged in: ACCOUNT SUSPENDED Contact us to reactivate your account. Contact us I have multiple accounts with PM, and only one account has this heading, oth...

Resolved! Undelivered SIM card shipment

I ordered SIM cards but they weren’t delivered?How do I get them?

Payment

I have made a payment with voucher but won’t reactivate much plan

Resolved! Confused about who i am talking to on the community- private or not?

I am new. I have problems receiving mms messages ( Not the topic for this question). I posted a question on the community forum and i think i sent a ticket.I received answers on the community forum. None of them work. I do appreciate people trying. ...

Resolved! 500 free minutes of overseas calling

HelloI recently was awarded 500 free minutes of overseas calling and i do not see it on my account details. I also thought i was awarded 15 gb of data and only see 12 gb. Thanks Kathryn

Resolved! I've lost my SIM card

I've lost my SIM card. Is it possible to get a new one with the transfer of my old number?

Resolved! Cannot access plan details

Logged into account ok but when click on plan details get: Oh no!It looks like something went wrong, but don't panicLogout and then log back in again to continue. Or return to the Login Page Tried logging in and out several times - no joy. Can access...

Can't make phone calls or access data!

Hi,Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing. Very frustrating, please help. CrookedLake

Resolved! I cannot access the internet

I'm unable to access the internet on my phone even though I enough data on my plan. Is there an issue with the network

Resolved! cannot sign into self serve

Hi there I received an email to sign into my self serve to prevent losing my number tried to sign in today but doesnt work and if I try to reset password - it says failif i try to create a new self-serve account it says already in use

Resolved! Can't connect to network

Who is helping me? I can't figure this out! I need help

Resolved! Why do we need to sign into a main account and then sign into the Community account?

Thanks in advance!1. Why doesn't Public Mobile just have one customer account? Why the need to have a separate Community account?2. Why do I need a userID to sign into my Community account? Is there a reason we can't use our email like we can in our ...

Resolved! Locked out of my account

I was Locked out and I can't reset my password, I tried also using the verification but the Verfy button remains disabled, please help me with this issue

Adds on

I purchase adds on 2 of them for $20 i put in on my cell saturday morning and i never used it this morning i got on my data out of data it tells me like really i want my adds on on my account now or ill change provider.

Resolved! False phone calls

Even though I have left the country and have the sim card with me, my account still shows that I am making local calls in Canada. This is impossible and very strange. Has anyone else experienced this?

Resolved! Data not working - can't create ticket either

I am trying to create a ticket because my cellular data network is not activating on my iPhone. It has worked fine on this device and all of a sudden stopped working for me today. I performed all of the supplied troubleshooting steps, and then your t...

No service

Hi, This is the second time my phone has no service. Please help. I am not getting calls or messages. I also can't send out anything. Please get this fixed ASAP. Kind regards

Resolved! Feb 2gb bonus for 8 months promo, not receiving promo code by email

I have been submitting my email address numerous times and still no promo code emailed to me. Anyone experience the same thing?

Resolved! Why is Moderator_team not responding to my pm

Hi. Anyone know why over a week moderator_team does not respond to privare messages?

Resolved! Stole Phone

My phone was stolen in December. How do I get my new back ???I called it just outta curiosity yesterday and it was ringing. Which means someone is using it ??

Resolved! Port failed

So I haven't been receiving and incoming SMS or incoming calls and recently learnt this was because my port failed. I need help resubmitting a request to port my number over from my old provider to my current.

Resolved! Losing Access to the Self-Serve Acct/ Incongruent Options for Add-Ons

I cannot access my self-serve account because I no longer have access to the e-mail address that I originally set it up with, so re-setting the password would not work, because I could not retrieve the information that would be sent to that e-mail ac...

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