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Resolved! plan

is there a number i can call to talk to someone

Resolved! Self serve sim crap

I lost my sim chip before I even got to use it. I have bought a new one and can not set up my self serve because my new sim is not activated and I can not receive the 6 digit code due to not having the original sim chip therefore I do not have the nu...

Resolved! Free evening calling?

Resolved! usage after final payment

Hi. My cycle ends on Nov 15, and I’m leaving the country (likely not returning for 3 years) on Nov 20. I currently have 400 minutes remaining.  I understand that to “end” my service, I just remove the autopay info. My question is, do I have to pay fo...

Resolved! Number portability check

Is there a place to check if a number is portable to PM ?I know 99% of Canadian numbers are, but the number in question is a landline in a very small town, and some of the providers I checked are not able to port it.

Resolved! Plan price is different on home page and on my dashboard ($13 vs $15)

When I go to https://www.publicmobile.ca/en/qc/plans#plans-start, one of the plans is 13$ for 250Mb, but when I go to my dashboard at https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/, the same plan is 15$. How can I ...

Resolved! Text messages

I receive text messages re: Interac money transfers, and a Cash4You account for another person/ account. How can they be stopped? 

Resolved! Add-ons has not been applied!

Hi folks,I paid for 1 GB add-ons on 2nd of November but it has not been applied yet. what should I do? 

Resolved! No Service

So yesterday I notice my iphone 4 says No Service. I took out the sim and put it in my moto e2 and same thing. So then I put it in my iphone 7 and same thing. As you can see, I've barely used the phone. My cycle starts on the 5th. I believe it was Fe...

Resolved! Data usage cycle

I am paying for a 30-day plan with Autopay.  Is it possible to have a monthly renewal so that my account will be charged on the same day of the month?  It would be much easier for me to track my payment.  Also, it would be easier for me to monitor my...

Resolved! I now have 2 phones...

Hello Public Mobile Technical Engineers, I have my phone and have been happy since I started except for the time when I for the life of me couldn't get it activated... But bigons be bigons. Here is my dilemma... I ported my phone from BELL or somethi...

Resolved! Transfert de numéro Number transfer

Je veux conserver mon numéro pour le transférer avec vous.J'ai désactivé, mon ancien cellulaire aujourd'hui. Je DOIS ABSOLUMENT, conserver le même numéro.  Comment procéder ? Je dois appeler mon ancien fournisseur ? Explications : Je suis avec Bell, ...

Resolved! Data roaming

In the U.S. Bought the $10 U.S. data roaming package. But I’m not getting access to data. Thoughts anyone?

Resolved! Pausing my plan

Is it possible to pause my plan and still keep my number?  I’m not using my phone as I’m working from home.

Resolved! Porting from Shaw

Hello all,I just ported my number from Shaw Mobility to PM using the self-serve in PM (or so I thought) but it didn't come over to PM.  I tried doing it again but PM system now says it cant port the number.  I know the Shaw processed the port bc they...

Resolved! unable to receive call on my iphone i get 6um1 not activated

Resolved! Enable Account

Hi, I am managing account for my parents. Tried to login today, entered wrong password twice than tried forget password option but after submitting e-mail address, message showed up that account is disabled. Was trying to add an add-on. ThanksAmar

Resolved! Payment voucher not working

I just got a payment voucher from a convenience store and it has always worked in the past. But it just won’t work now. I am already sick of this ridiculous network, any way to fix this and get the voucher redeemed 

Resolved! Cannot receive phone calls after having my phone switch to Public Mobil

Had my phone switched to Public mobil on Nov 7. I have not been able to receive incoming calls at all.