09-24-2022 12:43 PM
09-24-2022 02:51 PM
repeating others isn't helpful
09-24-2022 02:02 PM
Let us know what phone you're using too
09-24-2022 01:36 PM
Hi @XinnuoLi what problem are you facing? if you like you can share here and maybe we can help.
And if you open the ticket, they might send you a link for webchat. But there is no guarantee, I think it depends in the nature of the ticket
09-24-2022 01:31 PM
Nope. Only support from PM staff is through personal mail or ticket. Everything else ask here.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking Here
09-24-2022 12:50 PM - edited 09-24-2022 12:55 PM
Give us a try...what question do you have, then we can direct you.
edit'd...
there is no live-agent for you to call. All issues are dealt with either here in the Community Forum or using the chat-bot for account related questions.Top of this page, click Get Help / Chat with Simon to start the process. Watch the envelope icon on top right side of the page will be highlighted when they respond to your question.
09-24-2022 12:45 PM
Can only open a service ticket online with pm.