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My Rewards not applied on last bill.

Good Citizen / Bon Citoyen


My Rewards were not applied on my last bill. My MC was charged(automatic payments) full amount($15+Tx) without my rewards applied.($2+$1+$1).

Thank you,



Well then that's hardly the solution of the question 🙂

Can you provide images of your payment history here for the last few renewals. Did you possibly use the lost/stolen function before your last renewal?


Adding - by the way, to anyone interested, interesting on the all posts view that the little green checkmark at the far right is gone. It was there recently.

Good Citizen / Bon Citoyen

Hi, I login in to Payments and find My Upcoming Bill showing the rewards as should be. My last bill(September 2022) does not applied my regular monthly rewards.

Thank you for help.

Model Citizen / Citoyen Modèle


open ticket with PM support and ask them to check it for you


Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent

Mayor / Maire

@Blackbearwhite chexk your Payment History and compare how PM charged you this time and last time


Login to My Accounts and confirm if you see all your eligible rewards and confirm if they are showing in $ value


update: sorry, typed slow.. already said above...

If you login to your account and get in to the Payments screen and find My Upcoming Bill , do you see the rewards area and dollar amounts?


Good Citizen / Bon Citoyen

No changes I did.

Good Citizen / Bon Citoyen

I think so. I did not make any changes.

Good Citizen / Bon Citoyen

No, I did not make any changes to the plan or rewards.

Mayor / Maire

Might you have opted in to the new points system?

Mayor / Maire

Loyalty, autopay and referrals should be applied on every bill unless you did any changes to your plan. Community rewards might  miss one month depending on timing.

Mayor / Maire

@Blackbearwhite Hi have you recently made an early plan change ? If you have you would pay full amount this cycle