Community

need help activating sim card

I keep getting error messages. Is there anyone there who can activate the sim card at your end so I can subscribe?

US Coverage not working, disconnects 95% of the time

Paying for the US and Canada coverage planNYCPixel 6The data does not work at all which is incredibly frustrating. None of the instructions provided by the support bot worked including resetting my network settings, adding APN, turning my phone off, ...

Cell was cancelled due to compromised credit card

My cell has been cancelled due to my credit card being compromised. How can I make a payment as new card will take 4-6 days to arrive 

Data usage

Why is my data all being used while I sleep (connected to wifi)

Getting new Sim card

Please note that you do not have to go any third party website to purchase a sim card.  You can do that directly under your account through PM in your account and it will be mailed to you in 2-3 business days tops. That is how I purchased mine last m...

New Sim/Phone number cannot verify text

Hello,I've activated my public mobile sim and set up a new phone number, subscribed etc. But I'm stuck on the last step which is to verify my phone number with a text msg. It says a text has been sent to my phone but I haven't received anything, trie...

authentication

Please help stop the two way verification when signing in.... the bookkeeper has to hunt for a verification code to log into account for invoice. Pm is not recognizing computer on log in. 

us roaming not responding....15 day plan paid

help connecting to us raoming

Cant log in to my account because I lost my phone

Contacting on behalf of my mother who has lost her phone.  Tried to log into her account but cannot do so because verification number is sent to her phone, which is lost.Is there anyone I can contact?  The chatbot is completely usesless on this topic...

TRANSFERED TO PUBLIC MOBILE- IMESSAGES NOT WORKING BETWEEN PUBLIC MOBILE ACCOUNTS

I moved two phone lines to Public Mobile, and the transfer process was straightforward. However, there is a peculiar issue: both iPhones can send iMessages to numbers not on Public Mobile, but when sending iMessages between the two lines we have on P...

upload speed of 5G plans

What is the maximum UPLOAD speed of the 5G plans?

i deed log in my account ，but system will send 6 6 digit code ,I did not receive，,Try so many times

Login issues

Hi, I am needing to update my payment information but I can't get in my account to do so.  I tried to get in but it wants me to setup a new account when I already have one.  Please help!

SOS

My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call 

lost sim

I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?

LOST SIM

Hello everyone,Need help. My family's member lost PM's SIM card during travel.  We were unable to login into the Account. the only options on "Resend Code" are: Send via Text or Send via Voice Message. Does not matter how many time we click "Resend t...

Limited Time 40 GB $40

I received this offer today in my email.  Limited time offer, Unlimited 40GB 90-day subscription for only $40/Mo.  I can't find this option in the subscription plans.

US add-on

I purchased a US add-on for data telephone and texting. I am in the US and the telephone does not work. Can someone help? Oh by the way, I turn the phone off and on as directed and still does not work. Data is on roaming is on.

Change email address

Can you help me to change my email on public account ?

Moderator help

Please reach out to me regarding billing error.  Can the moderator please message me. 

Seeking service invoice history

@CS_AgentHow can I get an invoice (PDF) for each month since I started service a year ago? The web page says one can get an invoice for past 180 days but once logged in I only see last 3 months (trying to change page at bottom does nothing)... please...

I haven't recieved my sim

Haven't recieved my sim  ant put a service ticket in because i dont have order confirmation number I paid gor it Oct 10 2023 and still have not got it how do I get ahold of a customer service person 

Cannot pick a plan error code appears

I made this account to set up a phone number for a family member that needs help setting up cell serviceevery time i click the plan they want it says this:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...