Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Ever since I transferred from Rogers to Public Mobile, my calls have been dropping. Today alone, my calls dropped three times in mid sentence during a meeting. What Is going on that the calls are dropping so frequently and what is Public Mobile doin...
Submitted a number to transfer from current provider during registration process through app, but my phone screen auto timed-out during the 2min wait, which disrupted the process so the transfer did not complete, and now I can't login to my account. ...
With summer fast approaching, many will be traveling to US and using their new Cdn/US plans while there, (as well as the 15 Day US Roaming users) PM has a list of volte enabled phones but is that list up-to-date ? I'd ask @J_PM to provide current off...
What was the issue? I'm a new PM customer and having the same issue with text messages. My previous number has been transfered and followed all the steps but still unable to send or receive texts.
I have 50 GB data Canada US. However when landed here yesterday I have full connection but no data at all. Roaming is on. I fell like cheated. I can only connect to Internet via Wi-Fi
@CS_Agent. Can you please reset my Account Verification process. I can receive the email confirmation code, but not the code that is being sent by SMS. When it first happened I deleted the eSIM from my old service provider as there were two active...
How can I get help for a friend who ported their number in to Public Mobile and now does not have service, no data, no text messages and no phone calls can be made
I am trying to transfer my number to a new provider. I requested transfer last night, received the authorization text from PM, replied yes. I inserted the sim for the new provider. I was able to send and receive texts, make phone calls but not receiv...
Why is it, that if want to revise your plan or make a change to existing account that you charge the customer the same day, even if they have already paid for that month, why not just start charging the new rate at the next billing date. There have ...
Hi, for work I need to authenticate by text. I ported my number yesterday. I receive calls, but no text at all.Luckily, IT at my job was able to get me to log into the system temporarily.@CS_Agent can this please be fixed in a timely manner, please. ...
Went trying to sign up for an eversafe account, it sends me a code via email. However everyone I input the code it tells me it’s incorrect. And when I click resend and try again, the next one is incorrect as well. I’ve tried many many times.
I had this occur a few times too many. I missed calls but no notification or no call log history. I only know I have a missed call via voicemail. I check the VM and get the timestamp of when the call occurred. I also will get a text from friends sa...
Yesterday, I switched my son from Koodo to PM and everything went fine and quick. My son has a smartphone.In a couple of weeks, I to be switching from Koodo to PM and I have a flip phone.My question is: do I need to put my own PM SIM in his smartphon...
I tried to find the original post from a couple of years ago when the new points system was introduced but I cannot find it. Does anyone still have it?What was being offered for people to switch? I seem to remember there were bonus points for certain...
Hi there, I have actived the PM sim card with a new number, now i would like to port my Koodo number to Public mobile,I tried to do it through the APP -> transfer ,,, it says connect with customer supportPlease help
I keep getting told I am locked out. The first time I attempted to login I was told I tried too many times and I was locked out for an hour. I waited and tried again and same thing. I tried the forgot email and forgot password but it doesn’t work , a...
How do I create a post within a thread? I am not responding to a post within the thread. I wanted to post a new comment in an existing thread.Thanks in advance.
Hello, I'm flying to Jamaica for a vacation in next week. I have unused data on my phone but I doubted public mobile data will work there. Any suggestions? Actually, I'm thinking of getting out of public mobile because the network doesn't work eve...
For more than a year making or receiving calls on my iphone XR was a problem. I couldn't hear the person or vice versa, cut in and out, static, etc. Would always have to hang up and call back at least once to get a clear connection. I changed late la...
