Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have paid for my US add-on for TALK/TEXT. I have my Receite , it show on my account but Public Mobile comes back & says I don"t have that service.
Hi all!I'm thinking of changing my subscription to the $34 dollar 5g promotion. Was wondering if my add-ons will follow me to my new subscription? Thanks in adance!regards RR
When I visit Rewards Page it says...I'm on old loyalty rewards and I do not want to convert to new Reward Points System. I don't know how this happened. Am I screwed? Is this normal? I don't believe I clicked anything to opt-in, as I have been super ...
Am being told by callers that when calling it goes straight to voicemail and it doesn’t ring on my end
Purchased us text and phone addon for myself and wife. Payment went thru but addons don't work. Can still receive texts But can't phone out or text . Been about an hour now
My daughter doesn't have access to her email any more and forgot login password. It won accept her phone number to reset password How can we access account need to change plan and payment
I'm trying to login to my account, and am going in circles. when I login, I get "LET’S COMPLETE YOUR ACTIVATION" and a button to "resume activation" or go back to the login page.Thing is, I'm already a PM subscriber, my service is active and has been...
The purchased plan did not work
Hi I want to refer one of my friends with my code but when I login I cannot find my code. Can you tell me step by step where to look for the friend referral code? Thanks
Question is in the title. This information is not obvious from the subscription plan details in my app. Web search results also are not clear on this.
I paid on Aug 27 for Aug 26-Sep 26. Then I changed to another higher charge plan and paid on Sep 12 for Sep 12-Oct 11.I am supposed to get a credit of about $11 for Sep 12-Sep 26. But I could not find the credit in my account.Am I not supposed to get...
I have an S20 FE 5G Canadian model and cannot use 5g as it doesn't even show up as an option when I put in my sim. All it shows is up to LTE. As far as I know my phone should work just fine with public mobile. Any ideas?
Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent
Also getting an error page when i try to submit a ticket. Very frustrating and ready to say goodbye Public. Black fridat deals are here
Hi, my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network. someone help me please, send me a new eSIM that works
Hi there, I am having difficulty loading my PIN, I have been with Public for about 5 years and never any problems.. II am not technical. Any suggestions??
Hello,I am wondering if I could still use my current sim card provided by Virgin which have no service more because I change to using an esim. Now I want to active a new line should I use that one to save $10 for other provider as in Mobile public.. ...
Currently I am on $25 month plan but with bonuses, I pay $19 and want to switch to Black Friday sale $34 month.Will I retain my loyalty years and referral bonuses ($6) as well as screamed unused 5 gig data and 1000 international minutes??
I just switched over to PM from Fido yesterday. Set up of eSIM went fine. Received 2FA SMS. Able to receive SMS from people within Telus network, but cannot receive SMS or phone calls from people outside of Telus network (cannot receive SMS or calls ...
We joined a US/Can $60 month for 3 months prepaid plan to get extra minutes & data while traveling the US (upgraded a week ago). Summary says we used a bunch of data but internet rarley worked. Would like to go back to previous $15 phone plan & get c...
I have ordered a sim card last Monday and it has been 6 business days, while when I order the system tells me I may get it in 2 business days. How can I follow up on this to see if it is not mailed out yet or lost?
I have switched to 90-day plan last month. I just log in to my account and notice that the monthly discount on autopay that I used to have monthly is not happening for Nov (while I still have the loyalty and refer-a-friend discount in Nov even though...
am trying to use my mom sim card to put in the motorola G pURE ITS ASKING FOR A CODE FOR THE NETWORK PINCAN SOMEONE HELP ME
Sorry if this has been asked before, but I was looking to transfer from a 90 day plan to a 30 day plan, do my loyalty savings transfer to my new plan if I transfer? I have been with my plan for a while now and wouldn't like to lose those discounts. T...
Every time I go to initiate speaking with an agent, I can’t.
Hey everyone,I wanted to see if anyone has found any public mobile Black Friday promo codes?thank youmeaghan
Hello I recently joined your service and I cant fully login. When I try I get prompted to enter a code that is sent to my number. I've waited a couple minutes before clicking resend and again it has not appeared in my messages. How can I resolve this...
Today, my phone does not recognize my Sim card anymore.It was working fine until today...Is it possible the sim card needs to be replaced?
I wanted to switch to this plan but for some reason it doesn't appear to me. Two of my siblings have it but for some reason, I can't see it. Isn't it available for everyone for the Black Friday deals?
https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed8What the catch? Are they really selling a 90 days 50 gig bucket of data for effectively 13$ a month?
