How to cancel when I cannot log in as a new customer?

[Dotk06]

took my money but can't transfer or sign in, just want my money back.

[hairbag1]

@Dotk06 

here's a bit of reading might help you to port your number to your new PM account...

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number

[Phil_Adelphus]

@Dotk06   There are currently some technical issues with texting which may be at least part of your problem.  Submit a ticket to support using the chat/message icon bottom right of this page.