Text message

[Plss]

Hi I can’t send text it says there no number when I try to add phone number it won’t save

[Plss]

I did send message and  heard nothing back and that was 3 days ago

[LitlLdy]

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@Plss wrote:

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it 

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@Plss , you were given the information on where to send it on the post you made “ E SIM “. @hairbag1 provided the link for you there on Tuesday, April 16.

[Chalupa_Batman]

Hello @Plss 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Plss]

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it 

[Plss]

thanks

[Plss]

I called Telus porting and they had to do a refresh on there end now everything is working great 

[Phil_Adelphus]

@Plss   You will need to try again with support because they're the only ones who can fix this.

[Plss]

So I send the text and they don’t get it and I called to see if they transfer my number and there is no record 

[Plss]

Ok thanks I did send a message 

[BKNS27]

@Plss 

There seems to be a glitch in the system lately with new subscribers. You will need to click on the Chat icon and type in Submit a Ticket for an agent to help reset your SIM.

[Plss]

Hi I join pm on April 15 and I just transfer phone#from other provider yesterday I can call out in get calls use data but when  I try to send a message it says I need to add phone number so I go to I message and try to add phone number and when I click save it don’t save any suggestions what I can do 

[Plss]

I just checked it was April 15 

[Plss]

I did and say need to add phone in I message

[Plss]

I can call and use data 

[Plss]

Or the 17 

[Plss]

• It was on 16 of april

[Yummy]

When did you become PM customer?
How about other services? Calls, data?

Try adding number to your contact list first and then text to that number.