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Account Info

SweeneyRG
Good Citizen / Bon Citoyen

My mother in law just switched from PM to a competitor, however, she never kept her account info (Username, what email she used, password) Is there anyway at all she can retrieve this? 

Aside from canceling the credit card number, what can be done so we can disconnect from Public Mobile?

She wants to try this new plan out, for the same price she was paying here, but she has international calling included.

 

Anyways, please let me know.

Thanks

Ryan

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@SweeneyRG   If she has successfully transferred the number to another provider then the Public Mobile account will be closed and not accessible.  Public Mobile should not continue to charge for the plan.

Handy1
Mayor / Maire

@SweeneyRG  

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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