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Frequent "Call failed"

Zuk
Great Neighbour / Super Voisin

I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?

5 REPLIES 5

Zuk
Great Neighbour / Super Voisin

I just did, no migration, same as before be it for the Iphones (2) and android (1) all hav the same issue of failed calls while in conversation all over the South Shore of Montreal (not even specific to an area). But yes I did submit a ticket I hope they can resolve the issue, it is becoming quite annoying.

Yummy
Mayor / Maire

Are the all phones have service with PM?
Are they at the same location when calls are placed/received?

It could be losing signal from failing tower or just some obstruction (new building built, a lot of metal around, etc.) causing calls to be dropped.

HI @Zuk 

you just migrated the phones? what android model phone is that?

anyway, submit a ticket first

 

Zuk
Great Neighbour / Super Voisin

Two different Iphones and one Android, they are all independant lines and numbers and phones. Hence why I am suspecting issues with the migration of phones or anything else 😉

hTideGnow
Mayor / Maire

HI @Zuk 

what phone you used? i think you tried reboot the phone?  but you tried the phone in a different area and check if it is a problem with the network where you are?

 

you can also ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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