Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiToday I set up a roaming text-only add on for my wife and found the process far easier than it had been but I also found out that she was being charged for huge amounts of data. Yesterday she was charged for 55.65mb and all she did was clear out so...
I have auto pay setup, has been for three years I use the same credit card on this account and three others I have with public mobile. My other three accounts are in working order, the plans auto renewed and the credit card works. I just tried man...
On Oct 19/22 I purchased 2 USA admins for my phone xxx-xxx-xxxx and my wife’s phone xxx-xxxx-xxxxxxx. The service was terrible most times we tried to text or call we were unable to make a connection. Do you provide a decent service in the USA general...
I signed up auto pay on my account xxxxxxxxxxxxxxxxxx on April 20, 2022 and since then my payment had been moved up one day before the renewal. That means my payment period had been covered one day less every month. Can you explain why the renewal da...
I upgraded my plan last month. The following month, it was back to the previous plan. Why.
Why is your login site down. I cannot login.
Hi My name is xxxxxxxxxxxx is your customer, My account number: xxxxxxxxxxxxxxxxx. , Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your compan...
Switched to public mobile a month ago and during last week not getting sms. Put in old SIM card and text came in.I did not see text from old provider to verify transfer.How do you fix. Thx
I'm writing to ask apple users about their batteries. I'm not an apple guy, so I only know what I've seen others say and read about them. I bought my mom an iphone 6s plus a few years ago from orchard and they said they had changed the battery on i...
I have just checked my account for data usage and it is showing that I have 0GB left of 3GB which was allotted on the beginning of my new billing cycle which was September 10th. I have checked my usage and the usage definitely doesn't add up to 3GB ...
I opened a second PublicMobile account, and I did so by using the 'refer-a-friend' option.Unfortunately, it's been over 2 months, and I see no 'refer' credit applied on any of the accounts. Thank You.
Hi, Several members in my family are with Public. In all cases, when we joined, we opt with auto monthly payment with a credit card, which doubles the amount of data (i.e. 25$/month, 500Mb+500Mb). I have signed my daughter for a plan (15$/month, 250 ...
Hi, my name is Benson xxxxxxx. I recently ordered and paid for a sim card. I am yet to receive it. My address isxxxxxxxxxxxxxxx. I would appreciate it if it could be sent to my address soon. Thanks Edit by Dunkman: removed personal information
Two new Samsung CPO phones are available in the CPO Store. They are:Samsung A13 $259Samsung A03s $159https://www.publicmobile.ca/phone-section
Hi, I recently got a message saying that i have used 100% of the data included in my service. However, when I login to my account, it shows that I still have 1.51gb left, not sure why it says I used all my data, is anyone able to help ne with this p...
does anybody have a unpolished straight analysis of the used phones sold by public mobile. I want a iphone 8 or 11 and am wondering about the screen and back in regards to cracks and also the battery health and what is considered minimum health. Who ...
Hello.How do I recover from a forgotten email ?I have phone SIM work around and changed the account password , but I cannot remember what email I used in setup.ThanksAndy
Submitted a ticket to return defective phone. How long until I hear back? Only have 30 days to return. Can I return to Telus store?
In my account, I can only print the payment history from September 2021 to September 2022 (a year's worth). Is there a way of printing it prior to September 2021. The custom option only starts with September 2021 and not any earlier.
could I open 2 account from same device ???? Thanks so much
Hi,I have tried login into my online account several times but it asks me to verify. When I do (have tried both sms and email), it says the account is verified, it goes back to the login page and starts over with the verification again. It would be r...
Have received a new SIM card however the card does not save under a changing account. What is going on and why is this not saving?
I registered for public mobile 3 days ago and cannot send or receive text messages (except i message). Help!
Do I have to go through CS Agent in order to update my Credit Car
I got a new sim card and I still can't connect to the internet unless it is on wifi
I put a voucher in and it didnt reload my account to activate it again
my iphone will not connect to public mobile. It shows "Searching" and I am unable to use any cellular service.
HiI was wondering if someone can help me out. I would like to take advantage of the current promotion for extra 2GB of data for 12 months on any plan over $25. I would like to keep the same plan I currently have, phone number and sim card. Would be t...
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