Cannot make or receive calls / cannot open ticket

[Rabuf]

I am on an unlimited voice plan but I cannot make or receive calls.  3 plans / phones in our family and all are failing.  Text is still working.  I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls.  I have checked my account and everything looks fine ie "active".  I tried to open a ticket but it won't let me log into that screen...   Anyone know what I can do?  I was able to use it in London Ont earlier today but I am home in Oil Springs now and we have problems...   Is there a problem with the local towers?   What can I try?

Thanks for any help provided!

[BKNS27]

@Rabuf 

Check for any outages in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map 

[Rabuf]

Thanks, but coverage is not an issue.   I've used the service for years.  I think it has something to do with Public Mobile's VoLTE implementation...

[Dunkman]

@Rabuf 

The website is finicky. You will need to submit a ticket for CSA help.  Try a different web browser, clear cache or incognito mode. Or try a different device.  

If still unable to submit, you can directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(supposedly takes longer for CSA to respond)

[hycm53]

@Rabuf Check your location coverage:

https://www.publicmobile.ca/en/on/coverage?gclid=CLuo4c39yNQCFQQvaQodeZEC0g