03-29-2023 08:35 PM
I am on an unlimited voice plan but I cannot make or receive calls. 3 plans / phones in our family and all are failing. Text is still working. I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls. I have checked my account and everything looks fine ie "active". I tried to open a ticket but it won't let me log into that screen... Anyone know what I can do? I was able to use it in London Ont earlier today but I am home in Oil Springs now and we have problems... Is there a problem with the local towers? What can I try?
Thanks for any help provided!
03-29-2023 09:18 PM
Check for any outages in your area on the outage map:
03-29-2023 09:08 PM
Thanks, but coverage is not an issue. I've used the service for years. I think it has something to do with Public Mobile's VoLTE implementation...
03-29-2023 08:59 PM
The website is finicky. You will need to submit a ticket for CSA help. Try a different web browser, clear cache or incognito mode. Or try a different device.
If still unable to submit, you can directly private message CSA:
(supposedly takes longer for CSA to respond)
03-29-2023 08:37 PM
@Rabuf Check your location coverage: