03-29-2023 07:30 PM - last edited on 03-29-2023 08:41 PM by computergeek541
it has been over 3 hours and I have not rec'd my SMS message so that i can switch from my old sim card to the new Public one
Is there a problem?
Solved! Go to Solution.
03-29-2023 09:29 PM
@dpinto
Your account with the old carrier must be active to port over. If you cancelled your service with them, you can’t port over and won’t receive the text.
03-29-2023 07:32 PM
@dpinto it could be a problem on your old provider side. Try reboot your phone
There is a team you can call and ask them to retrigger the process, I will message you the number. Check your Community inbox
