wont accept new credit card info

[kf2023]

My old card is going to expire and i cant entre new info

[CS_Agent]

Hi there,

Thanks for reaching out.

I appreciate the time you have taken to post your case, For security reasons I recommend you to submit a private ticket so customer support can solve it as soon as possible.

The easiest way to contact customer support is by following the  link:

https://urlshortner.tiia.ai/WvEZ-e  and “select click here to submit a ticket”. In case you don't have the community account you will have the option to create it in the same link. You will see an option   showing “create an account”. Note that this account is different from  your online self serve "My account".

Have a great time,

CS-TEAM

[treefrog]

@kf2023 

What error message are you getting? I believe the old standard still holds that you can only attempt to add your credit card two times per hour? If your renewal is not tonight I suggest you wait 24 hours and try again by clearing your browser and logging in using privacy mode.

[Dunkman]

@kf2023 

The website is finicky.  

Try a different web browser, clear cache or incognito mode.

Or try a different device (ie. PC or labtop).  

Maybe try again in one hour. You may be temporarily locked out if you try too many times