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Call forwarding stopped working

Great Neighbour / Super Voisin


Can someone at Public Mobile admin re-set up call forwarding for my phone xxx

Calls should get forwarded to +1 yyy.


My account is active but I am currently outside the country so help me please. It is urgent.

It was working all these months and now all of a sudden, not sure what happened, I am not getting forwarded calls.





Deputy Mayor / Adjoint au Maire


Is your Sim card out of the country as well? You cannot reset your call forwarding settings when you are not connected to the network. You would need your Sim card to be in Canada in a working phone for call forwarding to be set from the default voicemail setting. You could either ship it back to family to reset for you or arrange for them to purchase a new Sim card and perform a Sim swap in your account so they can reset your call forwarding. This is an unfortunate consequence of pm enabling VoLTE calling for its customers.



@tgifmyway @dwadke 

You may want to read this post by @Nezgar.....

Great Neighbour / Super Voisin

Mine too. Send a PM to CS Support.

Great Neighbour / Super Voisin

Thanks BKNS27.

No I am not @chinmay.

I edited my msg. I will try the instructions you sent.


Mayor / Maire


Are you @chinmay?

Please note that this is a public forum and not PM staff so we are all members like you.

So please click on the reverse V in the circle and remove all your personal number or you will get spams.

Here is the instructions on how to setup call forwarding on your phone: