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Data is not working

LeGone23
Good Citizen / Bon Citoyen

I can see my account still has remaining data on it but my data just suddenly stopped working.

Anyone having the same problem? How to fix this?image (1408).png

4 REPLIES 4

BKNS27
Mayor / Maire

@LeGone23 

Swipe down on your screen on the PM app and it will update your data usage.

If it shows that you still have data then contact a CS_Agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

So your able to receive incoming calls? You can double check that mobile data is not off by mistake. 

Did you do the network resetting?

LeGone23
Good Citizen / Bon Citoyen

I've already restarted my phone. I was just using data last night then this morning it just suddenly stopped working

Sansan
Mayor / Maire

First restart your phone.

If that doesn't fix the issue,  turn you data on and off and try again.

Resetting networks should also help.

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