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Can't call some freedom mobile numbers.

Great Neighbour / Super Voisin

I can not call some numbers on freedom mobile. They can call me but i can't call them. I get "the number I have reached is not in service (6UC2 error)". I had the same problem with Koodo when I was with them and it took talking to an agent for a couple hours, pulling my sim multiple time, restarting my phone 20 or 30 times. None it fixed the problem. Its the same number this time that I can't call. Other customers on Telus can call it no problem. I am ready switch to a new provide other than PM. So frustrated!!!


Mayor / Maire

@Csheehan   PM has been having some voice trouble in the last couple days.  The voice issue might not just limited to Freedom numbers. 


Try to power down the phone for 5 mins first and power it up and see if it works


If still not working, I think you should open ticket with PM support and have  them to reset your profile on the system


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

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**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there