No Service

[weswilliams]

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

[esjliv]

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@weswilliams wrote:

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

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Hello @weswilliams , 

To add to @JK8 post, if your phone is locked to its previous provider, contact the previous provider to unlock it for you. No charge to you.

You will need your imei number dial *#06# to get it.

You may just need to be reconnected to the Public Mobile network.

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

[hTideGnow]

I guess you  are activating your line with a new phone number (no number porting).  

Try reboot your phone every 15 mins.  

[Triguy]

Log into your self serve account to check the status.  Did you port your phone number over to PM ?  Try rebooting your phone..

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[JK8]

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@weswilliams wrote:

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

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Is your phone unlocked?