Due to the storm knocking out power here in PEI, I hit my 5.5 Gig mobile data limit and I'm getting no data whatsoever when I turn off my generator to preserve fuel and my wifi shuts off. I know my plan renewal tomorrow but I'd rather not buy extra data for a half day if there is data sitting in my account that I can somehow access.
However, if I understand correctly, I should still have add-on data as shown in my account screen shots. I'm getting no mobile data on my phone but I don't know how to access these bonus add-ons of data that are unused.
See the two screen shots below.
Any assistance would be greatly appreciated.
Thanks so much!
@JeffDoc - if you have data left on your plan can you check other people in the area if they are also having issues?
Check for outages in your area: https://www.telus.com/en/on/outages
Cell towers could still be getting affected by the storm. Nearly 40 hours with data not working (phone/text spotty) during and after Fiona for myself, but other areas are hit much harder.
So very sorry for your loss @LindaCain
@LindaCain Very sorry for your loss.
If you've been able to use data before and the APN settings are correct, then first try rebooting your phone if you see available data in your account which may need to be refreshed by clicking the refresh option bottom right of the page or logging into the account with private mode.
Sorry for your lost. My condolences
I will clear cache and restart browser and re-login to My Account and confirm if the usage is there. The site has cache issues and you might not see the real usage without clearing cache
In such situation, if the data is all used up, the quickest way is either to buy data add-ons or change to a different plan using "Change Plan now" so you can get your data working agian
I opened in Incognito Mode and logged into my PM account and it shows the same thing. All my bonus data unused. I barely use any of my data in a normal month. Only hit my limit today because of the storm. I've never come anywhere near my limit before so it makes sense I've never used my bonus data. Odd that I can't access it. 🤷🏻♂️