I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code.
When I just looked at my wife’s bill I see that she hasn’t been receiving this reward.
I think the referral code used was one of the workers, or one of their friends.
I know someone is getting my referral, I just have no idea who they are.
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Once a referral code is added to an account it cannot be removed. The only option CSA's have in this situation is to add your wife's referral code to your account but they are very reluctant to do so because then Public Mobile is paying out $2 in rewards rather than just $1.
Otherwise an entirely new account has to be created to add the proper referral code. That would have been an option if we still had the old rewards program but the points program is all that there is and there's no negotiation in that aspect.
You can always ask if they'll just add your wife's referral code but I think the chances are low of that happening but perhaps they can tell you if the referral code is from an active account and if at any point in time in the future that account gets deactivated they may be willing to add your wife's referral code at that time. So you may want to check in a couple times a year to see if that's the case.
Yes this happens way too often, pretty shady and want to hit targets or commissions or get kickbacks so they conveniently leave out the referral process or say oh sorry it is already activated, nothing we can do or use referral codes to benefit them, just so they don't lose out on commission and bonuses etc, the one good thing about PM shutting down many kiosks and putting it all online for the most part is avoiding these lazy scumbags
@computergeek541 hi I just hope they have a steadfast rule about changing referral codes after the fact , just think what a can of worms that would open for all off us ,somebodies friend tells them a couple of days later "you should have used mine" for example
In general, I would say that it shouldn't (or can't) be done. Examples have been seen in Community of people wanting to change the code simply to get back at someone over a dispute or ended relationship. Those are not valid reasons to change the referral code to someone else's.
@TroyM Did your wife receive the text from PM (code 5129) with RAF offer of $25 for both parties for activating before Sept. 30th? You could activate a new line with this offer and then port out your current number to Lucky on their $15 plan and port your number over to the new PM account to take advantage of PM's RAF offer.
edit: nvd if you're on the old rewards, then definitely DO NOT port out, in the long run you will be better off.
@TroyM onw second, if you activared in Nov, you are on the old rewards system do not port out and port in!!! you will be on the new system if you port in with a new account You loss more on new reward system
(my suggestion earlier was assuming you are on new rewards as you said you activated for couple months only)
Hi, I am wrong I started in Nov 21 - I was only looking at the 3 month billing cycle - sorry about that. Time has been a bit blurry for me. I do see the 10$ reward at that time too. I’ll take some of the others advice and - do a month at another carrier and re-port the next month. Very much appreciated everyone.
@TroyM maybe if you had remembered your wifes referral in the first place you wouldn't have this issue,do you really blame them for using their own? your lucky if you received your 10 dollars
I wasn't there to see what transpired, and while I can't be sure if the customer was aware or was informed that someone else's code was being used, I believe that if the employee did use an code unknown to TroyM. However, if that wasn't done, the new customer simply would not have received the $10 credit.
Oh sorry. I mis-read. You signed up your account in June. No don't touch the wifes account. I think it would be reasonable for support to switch the referral code. But I'm not sure if they do. If it was nefariously applied it only seems fair that it should be the right one. Of course the clerk would have thought they were doing you a favour so that you could get the $10 since you didn't have the code with you. So you're not actually missing anything other than indirectly via the wife. But they also get a benefit out of the deal.
But now it's all done yourself online. No clerks to insert their code on activation.
That's a reasonable idea. You can wait until just before the current month ends and port out. Use that for a month and then port back and then you can be sure to use the preferred referral code then. As long as that new customer signed up here after late January. If before, then they would lose the rewards system.
When exactly did they sign up? It's also possible that the both of you could enjoy the $25 each promo.
@TroyMyou likely cannot..
a way to do is to port out to another provider for a month , the port it back in
some provider gives out free sim card, so it is free for that part.
but you need another sim card to port it back in, that sim card is not free But your referral give $10, that covers it.
Unfortunately I wouldn’t remember the persons face to see them, and I don’t want to waste the time. I’m hoping the CS agent may be able to investigate a bit from the backend. I don't know if they see the kiosk person that helped me, and if they got the referral. I imagine they can see who received the referral - that person would more than likely have a few of these on their account.
There are some pretty bad apples working those kiosks. I would confirm what exactly happened and confront those who might have stolen the referral. Such practices should be reported to Public Mobile. They do have skin in the game indirectly as this kind of stuff reflects badly on the brand.
@TroyM So, did you, the new activation, got the $10 ?
I am not sure if PM support will help. They usually won't change Referral code after it was applied. But just open ticket with them and explain the situation. If the first agent's response is not helpful, push for senior staff for another review
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