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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! my friend who referred me and I did not receive our referral credits

Hello, when I set up my account I did add my friends referral code which was XXXXX however neither of received notifications or credits. My friend has communicated with Walter a support agent who said I must follow up. please let me now if you requ...

Resolved! Locked out of account

this is so frustrating my email needs two factor authentication to log in ( they need to send me a text). My Public Mobile account password needs to be reset, but to do that they need to send a reset email to an email account I cant access. I am tryi...

Why no more Top Contributor Announcement

Lounge worthy

Resolved! Account Balance does not show payment

Hi, I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. ...

I need help

I have trouble with my payment because I can not registered my credit card

Can I text multiple people at once?

I am a new user. I tried to text two people today and it did not go through. I have an iPhone. I do have iMessage set up when I’m Wi-Fi. I have mms clicked and sms when not in wifi. I am able to text each individual separately….. thanks

Resolved! I got email saying my phone has been suspended

Service with Public Mobile seems to be getting worse, looking at change

Resolved! compatibility

Sorry, but does anyone know if this phone is compatible? Can't find its exact match in the list. Thank you! Motorola Moto G Play (2021) 32GB 6.5" Display 5000mAh Long Lasting Battery XT2093-3 Unlocked Smartphone

Resolved! receipt of payment

I require an official receipt of payment, monthly, for my accounting records. The receipt needs to match the amount deducted from my credit card (obviously). This is not a question, as much as a request.... Thanks,Fraser

Resolved! Community Guidelines?

Anyone has a link to the boring Community guidelines? those about what to do , what not to do, "fine terms".. nothing to do now and would like to have some fun bedtime reading tonight

suspended account email autopay

Resolved! Refer A Friend

"Combined Rewards amount cannot exceed the value of your rate plan."Does this mean that I can collect rewards if the referral chooses a plan that is more expensive than mine?

Resolved! Stolen Phone: activating new sim card

The phone we use as a building buzzer was stolen and the account has been suspended for the time being. We plan to buy a new phone and a new sim card, and then just change the sim card number and keep the same phone number. Is that possible? If so, w...

Resolved! Account locked

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

Resolved! I cant swap my sim

Hello I lost my old phone and cant find it on find my device app shows offline and doesnt show last location i put it in secure mode Now i bought a new phone and new sim card but cant change sim on my account because it says need need code sent too m...

Resolved! 500 one-time Int'l LD bonus 500 MIN

Can 500 one-time Int'l LD bonus 500 MIN only be used for long distance and international calls?or can they be used for local calls as well? Reason for this question is that I am on $15 , 100 minutes plan and have used up 90 mins and left with 10 min...

Payment

Wont go through

How do I send a message to a Public Mobile agent?

creat an account

Trying to set up my account. After entering my 10 digit phone # it said to put the 6 digit # sent to my e-mail, It never sends me the 6 digit #

No cell service

Hi, I have no cell service. Restarted phone etc and it's still not working. Friend is with Telus and she's having no problems.

Resolved! Change email account

Dear PIC,I got a problem and would appreciate your kind and prompt helpMy phone number is 902*******. Months ago I asked my daughter to buy this sim and the plan for me. She helped me to register an email to open account online. Unfortunately now she...

New batch of spam calls :(

Amazing... Today up to 14:00 I have received 5 calls from different 647-858 (TELUS Mobility) numbers.'This is Canada border etc., suspicious package in your name etc.'Just sharing frustration... And it is interesting, if you just pick up a call waiti...

Resolved! Selected wrong add-on

I selected a US roaming data add-on, but I actually need a US roaming talk, text and data add-on. I submitted a ticket, but wonder how long it takes to respond since I need it right away. tia

Resolved! Transfer my data n long distance mins

To my wife

Resolved! service

Is Public Mobile "temporarily unavailable" for anyone else? This just happened.

Resolved! Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

Resolved! Can't receive calls etc.

It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?

Resolved! Copy of invoice

Hi, I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also d...

Resolved! Change from FIDO to PB

Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Resolved! Account disabled

Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...

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