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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26869 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38757 Views
  • 185 replies
  • 29 Bravos

Resolved! Do I lose my free add ons if I decrease my plan?

I have been with PM for over a year. Paying $35.  I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...

versysrob by • Good Citizen / Bon Citoyen
  • 720 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

ECB by • Great Neighbour / Super Voisin
  • 927 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

DavidLee by • Great Neighbour / Super Voisin
  • 843 Views
  • 1 replies
  • 0 Bravos

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...

Maiden by • Great Citizen / Super Citoyen
  • 788 Views
  • 3 replies
  • 0 Bravos

Resolved! real service

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...

maxneon by • Great Neighbour / Super Voisin
  • 1248 Views
  • 10 replies
  • 0 Bravos

Resolved! Refer a friend

I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?

Finesse by • Good Citizen / Bon Citoyen
  • 1498 Views
  • 6 replies
  • 0 Bravos

Resolved! Cancelling account & transferring funds

Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter.  My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.I would like to cancel my granddaughter's public mobile acc...

drs by • Good Citizen / Bon Citoyen
  • 1253 Views
  • 5 replies
  • 0 Bravos

Resolved! Koodo to Public Mobile

Changed from Koodo to Public Mobile. Had to select new number. How do I get old number back? 

Can't send an SMS to specific number

Hi all, my wife recently transfered her SIM number from Public to Freedom. Now she cant' recieve texts from ME ONLY. Her number was previously referred by me. I am still on PM. How can I send her texts successfully?

123gelo by • Great Neighbour / Super Voisin
  • 1291 Views
  • 6 replies
  • 0 Bravos

Resolved! Paying by Voucher while having a CC on account file

I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...

cprnicus by • Great Citizen / Super Citoyen
  • 1063 Views
  • 4 replies
  • 0 Bravos

overcharging

It's been 3 months that i was charge of $55.20 monthly on top of my monthly bill of $25.00 and i have no plan to extend my ad on purchase. I remove my automatic payment because of that charging that youve been charge and i am desperately disappointed...

RichardGuim1 by • Great Neighbour / Super Voisin
  • 721 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't activate parent's new phone - no payment is accepted.

I went with PM because I heard great things, and I assumed that I'd be able to add in a credit card that's been used for numerous other online purchases without a problem. I have tried 3 different credit cards to date and I get the same error message...

abilandzija by • Great Neighbour / Super Voisin
  • 1269 Views
  • 8 replies
  • 0 Bravos

Resolved! add new line receive promotional plan

28$ a month promotional is for new activations only.  how ever if I were to activate a new line on my account  could I then upgrade my 23$ plan to this promotional offer?I see this transaction as a win for public and a win for an existing client. PUB...

nick999 by • Great Neighbour / Super Voisin
  • 642 Views
  • 2 replies
  • 0 Bravos

Resolved! iPhone SE 2nd Gen Compatible Models

Hello all, Happy holidays. I'm having a little trouble trying to figure out compatibility here with the iPhone's new SE second gen phone. I'm thinking about purchasing a refurbished phone but am unsure whether they will work. Are these models compati...

hammadahmed88 by • Great Neighbour / Super Voisin
  • 1971 Views
  • 3 replies
  • 0 Bravos

Resolved! Text Notifications at 75% and 95% for data usage

Ok so I am new to Public Mobile, I first joined in Nov 1st. The first month I had public mobile I used no data. The second month (This month) I actually used all my data. It says here I am supposed to get 75% and 95% data usage texts. BUT I had never...

Asher2 by • Model Citizen / Citoyen Modèle
  • 1330 Views
  • 6 replies
  • 0 Bravos

Resolved! 3G data speeds

When I first joined public mobile, I have used LTE and knew that it was throttled to 3mbps. One day I decided to experiment, I switched to 3G, I did a speedtest and found that 3G was faster. LTE: 2.56mbps download. 2.79mbps upload 3G: 20.32 mbps down...

Asher2 by • Model Citizen / Citoyen Modèle
  • 2157 Views
  • 10 replies
  • 1 Bravos

Resolved! Smartwatches

Hello All: Not a question so much as an observation.  If you use the SIMON auto assistant, it will tell you that generic smart watches are not supported.   This is neither an apple watch or samsung watch, but rather a cheap generic android watch.   I...

DM100watch by • Good Citizen / Bon Citoyen
  • 3497 Views
  • 21 replies
  • 1 Bravos

Resolved! How do I add a payment to my file ?

Is there a way to process a payment to my file prior to the payment being due ? Can it be done through my self serve account ? I have seen to call 611 but do I do that from my cell or a landline ?  If it's from my cell does it use up outgoing minutes...

Dolphin1 by • Model Citizen / Citoyen Modèle
  • 854 Views
  • 5 replies
  • 0 Bravos

Resolved! Get existing number

I want to close my rogers phone number and want to move to public mobile. Can I get same number on public mobile?

Resolved! Boxing week add on Question

Would it be possible for a pre-existing member to switch to the boxing week add-on if they already have a $25 plan?

PingRoll by • Good Citizen / Bon Citoyen
  • 964 Views
  • 4 replies
  • 0 Bravos
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