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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to make or receive calls.

For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do?

Resolved! cc charged but account not created and sim not active

cant sign into my account, cant make calls, cant do anything. but my credit card has been charged. basically got done all 4 steps with the new sim card and the website just kept doing some loading thing. so i have no idea what happened.

Resolved! wrong email address

I was trying to create an account and put in the wrong email address. I am trying to open an account to put myself on automatic withdrawals.

Can a DEACTIVATED account be re-activated?

Resolved! what's your download speed on 4G LTE?

Mine is kind slow. download 2.63 MB upload 1.03 MBshould i change any setting to get fast speed?

Resolved! compatible phones for public mobile

How do I know if an Iphone 12 mini will work on the pm network?

Resolved! Close to border

While still well in Canada , about 30 km to USA border I am receiving notification that I am roaming abroad. Any advice?

Resolved! Email change

I am looking to change the email on my account. I can not access my account because the email on my account is not in service and I can no longer activate it. Without the email change, I can not reactivate my plan.

Resolved! verify

how should i verify that i am the owner to read my inbox messege

Resolved! Duplicate payment

Hello 2 payments came out of my VISA. Can you please refund the balance on my account

Resolved! Want to upgrade my plan

HI there, I wanted to upgrade my plan...I waited until today (Renewal Date) but it says I don't have enough funds.

Resolved! Refer a friend reward not appied

HelloOver the past few years I have been getting my friends and family to sign up to PM. I help them activate their phone and we use my refer a friend code. It has been a couple days since the latest sign up in which the code was entered. Their rewar...

help transferring to public M

from rogers

Resolved! Just purchased a plan and it charged me but sim isnt activated

I recently just switched to PM from a prepaid 15$/month (wanting to keep my existing phone number) telus plan and PM has charged me but once I put the sim card in it said not activated and my PM account for the plan wasn't created.

Complete Data amount used but I did not use it. I need customer assistance to help me take a look.

Unknown charge

Why was my credit card charged $5.25 on Aug 20?

Resolved! USA 3G network is being eliminated

I went to the USA...upstate New York. I put 1GB of data as an Add-on. It barely worked for the 3 days there. I know the notification says the USA is "turning down" their 3G network but the USA is their turning off 3G network. Please do not rely on th...

Transfering my number, "please enter a valid canadian phone number"

Trying to register and transfer my number from telus. It is says "please enter a valid canadian phone number". Area code is "778 260". Any Ideas? Felix

Resolved! Q On Experiences with PM Roaming + eSIM Data From Another Service

Hi all,For recent US travels, I have been using the PM add-ons. I find that I tend to use the data more than talking/texting. I have an iPhone with eSIM capabilities and my question to the community is whether anyone has successfully installed an eSI...

Resolved! Replacing stolen SIM card

My phone was stolen this weekend and I just got it back and now I need to activate a new SIM card but when I try to do it on my account it won’t accept the simcard number! And when I try to activate the new card it won’t accept my email because it al...

Resolved! Data

Can someone tell me how often the public mobile website updates data usage? I've been using data on my phone for 3 days and it hasn't budged. I mean if it stayed like that all the time it be great but I don't want a prompt at the last minute that I'v...

Re: Account functions - self serve, 611, chatbot

Are you dabbling into the ins and outs of SIMbot @dust2dust and just noticing recently how helpful it can be? Nice.I think SIMbot is great to submit tickets also, super easy. Just gotta get by your first one, then smooth sailing.I haven't used it for...

Resolved! Email

Email I was using was a school email that has now been deactivated. Verification code keeps getting sent there and I can not access it, what do I do to change email on account

How do I cancel my subscription

Please help

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

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