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Promo not added to my phone plan

fengy
Great Neighbour / Super Voisin

Hi

i just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan. 
please add it as it’s the only reason I even switched to Public. 

5 REPLIES 5


@fengy wrote:

Hi

i just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan. 
please add it as it’s the only reason I even switched to Public. 


Please wait 2 buiness days for the data to be added to your account.

Metal1967
Deputy Mayor / Adjoint au Maire

Then surf away 😂.. with your free data😬

Alexandf
Great Citizen / Super Citoyen

@fengy 

after 3 days of activation not see it in your account, open ticket with PM support and ask them to check it out for you. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Tragle
Good Citizen / Bon Citoyen

@fengy   Same for me. I joined last week. I waited three business days and still didn't see the extra 2GB show up in my account. So on Monday I contacted customer service and created a ticket. They replied saying that it would normally take 10 days to show up in the account (??! why not 3 ?!?). The CS agent said he'd expedite it. The 2GB then showed up in my account within minutes. From contacting CS to getting the extra data showing in my account took less than an hour.

 

Keep in mind that when you're looking for it, the promo data will not show as being added to your base data. It's shown in a separate area in your account screen.