Promo code

[Jaimon34]

My promo code not working, I just want to change my subscription plan and add promo code. But it's not working, is there any way to contact them by phone?

[BKNS27]

@Jaimon34 

Currently there are no promo code but if you referring to your Referral Code. Referral Code is for new activations so you can’t use it when you change from an existing plan.

[hTideGnow]

hi @Jaimon34 

did you just join and already want to change Subscription plan? you can try asking PM support agent to help

and for the Promo code, is that a friend's code? did you copy it correctly from your friend?

anyway for both you can submit a ticket with PM support agent and ask 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage