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Email re order of SIM cards

Tiffany4384
Great Neighbour / Super Voisin

I received an email saying my SIM cards are on the way, but I did not order more. How to I check to see if there is an order, and how this came about?

4 REPLIES 4

Yummy
Mayor / Maire

If you go through Community posts you will see many customers experienced the same 'order'.

As long as your credit card is not charged or funds deducted from your account, just ignore that email.

ShawnC13
Oracle
Oracle

This email is in error.  There have been a lot of people receiving an email saying they have ordered a SIM card when they haven't

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

softech
Oracle
Oracle

@Tiffany4384 just a glitch with PM.  Some customers got that too.  There should be no order.  But chexk your credit card just in case.  If there was a charge, open ticket with PM

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