If you sre porting out you will have to contact the new providers customer service or the porting department. If you are porting into public mobile you will have to contact either customer support or the telus porting department. If you need their phone number just tell us and I or another member will send you it through private messaging me.
Do you have your provider's account number? If so use that instead of your IMEI # when you contact customer support or the Telus porting department. Don't forget to leave your old providers SIM card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.
Call the number in the link below: Give them your old account number instead. Leave the old sim in a phone to confirm the transfer text.
open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.
type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.
If you have error submitting a ticket, send a private message to CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent.
Well @dust2dust has got you all set up now. Once you authorize the port it should complete within a few minutes to about a half hour. The maximum amount of time is 2 hours as long as it's a mobile phone number not a landline or a VoIP provider number. But if after a half hour it has not completed which you will know because your old Sim card stops working and your incoming calling will be coming into your public mobile phone number then call the telus porting department phone number back to check on the status of your port in case another error was made.