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Sim Card Suddenly Stopped Working

Good Citizen / Bon Citoyen

Hey All,


My sim card suddenly stopped working. I had the sim card and same phone for over 6 months.


Always on automatic payments, and always paid on time.


The phone says, Emergency Calls only.


Tried the sim card on a different phone. Same result, emergency calls only.


Tried resetting the phone, and network settings manually. Same result, emergency calls only.


Please help,



@euhenp wrote:

I can login, I haven't dealt with credit card fraud.

You can login @euhenp , that's good, but you didn't mention if your account was Active or Suspended.


If Active status, check if your phone is blacklisted here: :

If not blacklisted, try:

  • turn off your phone, remove your sim card, gently replace the sim card, restart the phone
  • toggle into /out of airplane mode.

Mayor / Maire


One last thing you might want to check. See if there is an Telus outage in your area. It happens once in awhile. 

Good Citizen / Bon Citoyen

I did submit a ticket.

Mayor / Maire

If your account is active and bill paid it could be your SIM failed. Try to clean contacts and try again.

Good Citizen / Bon Citoyen

I have been receiving text message that payment went through. 

Good Citizen / Bon Citoyen

I can login, I haven't dealt with credit card fraud.

Mayor / Maire

@euhenp did you checkbif your My Account show Active?


did you try your phone and sim card in another area just incase it is a network issue?


if it is really a sim card problem, open ticket with PM.  They will troubleshoot with you to confirm.  You can try to ask them to reimburse the cost for a new sim card


1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

Mayor / Maire

@euhenp hi call *611 or sign into your self serve to see if your account is active or suspended , it is possible your auto pay failed 

Mayor / Maire

Can you login to your account? Did you possibly deal with a credit card fraud somewhat recently?