Sim Card Suddenly Stopped Working

[euhenp]

Hey All,

My sim card suddenly stopped working. I had the sim card and same phone for over 6 months.

Always on automatic payments, and always paid on time.

The phone says, Emergency Calls only.

Tried the sim card on a different phone. Same result, emergency calls only.

Tried resetting the phone, and network settings manually. Same result, emergency calls only.

Please help,

Eugene

[esjliv]

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@euhenp wrote:

I can login, I haven't dealt with credit card fraud.

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You can login @euhenp , that's good, but you didn't mention if your account was Active or Suspended.

If Active status, check if your phone is blacklisted here: : https://www.devicecheck.ca/check-status-device-canada/

If not blacklisted, try:

• turn off your phone, remove your sim card, gently replace the sim card, restart the phone
• toggle into /out of airplane mode.

[BKNS27]

@euhenp 

One last thing you might want to check. See if there is an Telus outage in your area. It happens once in awhile.

https://istheservicedowncanada.com/status/telus/map 

[euhenp]

I did submit a ticket.

[Yummy]

If your account is active and bill paid it could be your SIM failed. Try to clean contacts and try again.

[euhenp]

I have been receiving text message that payment went through. 

[euhenp]

I can login, I haven't dealt with credit card fraud.

[softech]

@euhenp did you checkbif your My Account show Active?

did you try your phone and sim card in another area just incase it is a network issue?

if it is really a sim card problem, open ticket with PM.  They will troubleshoot with you to confirm.  You can try to ask them to reimburse the cost for a new sim card

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[RossN]

@euhenp hi call *611 or sign into your self serve to see if your account is active or suspended , it is possible your auto pay failed 

[dust2dust]

Can you login to your account? Did you possibly deal with a credit card fraud somewhat recently?