My sim card suddenly stopped working. I had the sim card and same phone for over 6 months.
Always on automatic payments, and always paid on time.
The phone says, Emergency Calls only.
Tried the sim card on a different phone. Same result, emergency calls only.
Tried resetting the phone, and network settings manually. Same result, emergency calls only.
I can login, I haven't dealt with credit card fraud.
You can login @euhenp , that's good, but you didn't mention if your account was Active or Suspended.
If Active status, check if your phone is blacklisted here: : https://www.devicecheck.ca/check-status-device-canada/
If not blacklisted, try:
@euhenp did you checkbif your My Account show Active?
did you try your phone and sim card in another area just incase it is a network issue?
if it is really a sim card problem, open ticket with PM. They will troubleshoot with you to confirm. You can try to ask them to reimburse the cost for a new sim card
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there