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Ported number to Rogers for work phone, how do I disable autopay?

huff4
Great Neighbour / Super Voisin

Hey

 

So I now have a phone through work, so I have ported my number from Public Mobile to that plan with Rogers. I had (incorrectly it seems?) assumed I would still be able to login to my account on Public to shut things down after the port happened, but it looks like I can't. How can I make sure that I will not be autocharged this month?

 

Thanks for any help

4 REPLIES 4

CountyDownIeUk
Mayor / Maire

Go into My Account and disable it. Too late if port is done. Contact a CSA. 

huff4
Great Neighbour / Super Voisin

The port is already done. I figured I would still be able to log into my account to disable things, it just wouldn't have a number associated with it. But it won't even let me login.

Whats the best way to contact a CSA?

esjliv
Mayor / Maire

@huff4 - porting out cancels your account here with Public Mobile (edit, which also means you lose access to My Account/Self Serve). So you should not be charged going forward if your port was complete.

If you want to confirm with an agent, Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

huff4
Great Neighbour / Super Voisin

Awesome. Thanks so much for the info. Very helpful.